AutoNation Ford Panama City - Service Center

I have no love for this dealship, but I love my Escape. The dealership to me is all about money.I had an app for a recall, after I left my vehicle & came home I got a call that my parts were not there. I w The dealership to me is all about money.I had an app for a recall, after I left my vehicle & came home I got a call that my parts were not there. I waited about 3 weeks for appointment to make sure parts were there & no luck. I still waiting to get the recall fixed. It was not the fault of the service employee. More

Great place to purchase a vehicle. I would recommend to everyone I know. Thank you I would recommend to everyone I know. Thank you More

I dropped my f150 for warranty service. After two weeks they told me they need order hybrid batteries for my 2021 f150. The dealer removed fuel tank and replaced my hybrid batteries under c After two weeks they told me they need order hybrid batteries for my 2021 f150. The dealer removed fuel tank and replaced my hybrid batteries under car. After all work done and they shipped my car from Florida to state of Georgia where I lived. And I received check engine light on for “ The emission control system has detected a very small leak in the evaporative control system which can allow fuel vapors to escape into the atmosphere.” I brought my car to other dealerships and they diagnosed my truck did not reassembly corrected after they removed fuels tank. The connector connected to my fuels tank not properly seat in. Because it’s broken . The dealer order parts and replaced . Thanks the dealership Mall of Georgia help and fixed my car problems.And they billed back Autonation Ford Panama City . If you guy bring your car or truck to this dealer and be careful. More

We usually get great service. ..just wish they would update online service information at the Ford site on maintenance accomplished. ..just wish they would update online service information at the Ford site on maintenance accomplished. More

As usual David took great care of us. Since Hurricane Michael staffing has been an issue. Where are all the staff AutoNation had before? Since Hurricane Michael staffing has been an issue. Where are all the staff AutoNation had before? More

Dealership said we had to schedule a appointment for a recall and other warranty issues. Said they were 6 weeks out. We scheduled appointment and the day of they told us they would need to keep vehic recall and other warranty issues. Said they were 6 weeks out. We scheduled appointment and the day of they told us they would need to keep vehicle 10 to 14 days for it to be looked at. They have no loaner car and if you take the vehicle off the lot during that time frame you lose your spot in line. Logistics need to be reevaluated or maybe management. Very disappointed with ford letting a dealership act in this manner. Not looking good for ford for our next vehicle. More

The service waiting area is good and comfortable. It’s understandable that the dealer is short staffed and busy but unfortunately service is horrible! I brought my truck in for a an oil change and w It’s understandable that the dealer is short staffed and busy but unfortunately service is horrible! I brought my truck in for a an oil change and waited over 2 hours, when I got the truck back , I was traveling back to Panama City Beach , where I live and I noticed my tire pressure was never set and all 4 tires had to be filled to the proper PSI. I drove all the way back to the dealer to have that issue corrected. It was a waste of my time after sitting for 2 hours. I paid $94 for the oil change service and that should’ve been done while I was there, I was not provided the multipoint inspection check list , the service advisor told me he didn’t know how to print It. The best service I ever had from a ford dealer was at Randy Marion Ford in North Carolina. They went over every point on the check list and even rotated my tires and checked my alignment seeing that my truck is a 4x4 and the service was only $45. I don’t think I’ll be returning back to Auto Nation Ford. I was also referred to the Chevy Service department down the road , they service any make and model of vehicle. The service advisors were rude and look you right in the eye and ignore you standing right in front of them at your dealer. The only good part about the service was the free coffee! More

Clean is what strikes me most. A very clean dealership. Service area is extremely busy—perhaps more greeters, or more service advisors would help alleviate the “crowdiness.” Addi A very clean dealership. Service area is extremely busy—perhaps more greeters, or more service advisors would help alleviate the “crowdiness.” Additionally, you’re light on used car inventory. More

I had an appointment to have my car fixed for Monday at 7:30 am. At 8:00 I was driven home. I did not hear anything from them for 3 days when I was told my car was still sitting where I parked it. I went 7:30 am. At 8:00 I was driven home. I did not hear anything from them for 3 days when I was told my car was still sitting where I parked it. I went and got my car. I was lied to, treated like I was stupid, and my car didn’t get fixed. Lori should be fired on the spot. More

Unfortunately cannot leave a good review. We missed our original appt time by a couple hours, and instead of working us in (after we waited 7 weeks for the appt), they made us make a new app We missed our original appt time by a couple hours, and instead of working us in (after we waited 7 weeks for the appt), they made us make a new appt which was 7 more weeks, Oct 18. Between poor communication and outright forgetting about our car, we didn't get the car delivered fully repaired until Dec 6. When we picked it up, the grease from the techs was still showing on the fenders, etc. With all the time it took to get the car back to us, they deliver it filthy. Also, a new battery and transmission flush was over $450, which in my opinion is extremely high. This was a customer service failure from the beginning, and management should use it as a training tool on what not to do ever again, and if it does happen, action should be taken to make sure the customer is treated fairly. More