AutoNation Ford Panama City - Service Center

Oil change, tire rotation, and inspection of vehicle. The service tech was quick & informative. The cost was very reasonable. The service tech was quick & informative. The cost was very reasonable. More

1 intermittent issue unresolved, but otherwise satisfied. . Very pleased with my service writer - Lori Adair.. Friendly, knowledgeable, prompt. . Very pleased with my service writer - Lori Adair.. Friendly, knowledgeable, prompt. More

Being a Canadian Snowbird in Panama City Beach, it was great to see the Ford great Service at AutoNation Ford. great to see the Ford great Service at AutoNation Ford. More

John meola in Panama City AutoNation Ford he has such good customer relation and he also has empathy for your customers not like Steve Martin God be with him good customer relation and he also has empathy for your customers not like Steve Martin God be with him More

Always treated great by David Ward Asst Service Manager. Keeps me on schedule and makes sure everything is taken care of. Keeps me on schedule and makes sure everything is taken care of. More

I dropped off vehicle as requested and they serviced my vehicle. I picked up 3 days later and was greeted with a smile and friendly person. Appreciate the care they gave me. vehicle. I picked up 3 days later and was greeted with a smile and friendly person. Appreciate the care they gave me. More

I was very impressed with service I received, they were thorough and quick. I will definitely return. thorough and quick. I will definitely return. More

I went in for a Ford airbag recall & oil change & was treated great. & left with everything taken care of. treated great. & left with everything taken care of. More

Brought my 2019 King Ranch in, still under manufacturer warranty plus an additional $1600 extended warranty, in for service due to hard shifting and the entertainment center display freezing. The lady who warranty plus an additional $1600 extended warranty, in for service due to hard shifting and the entertainment center display freezing. The lady who took my initial call asked for my vin and name and verified that everything was under warranty and that they would take care of my rental car. She mentioned they could have the car 3-5 days. My appointment was set 3-4 weeks out. When I showed up, they had no loaner and told me that I was going to be shuttled to the nearest Enterprise where, since my truck was under warranty, would cover my rental. 5 days later, I had still heard nothing, even after calling every day. The 5th day around 3:00pm (Friday) The service technician said they were out driving the vehicle and would let me know what they found. 3 days later I called and the technician surprisingly answered the phone this time, but 30seconds into the conversation said he had to leave as he had a customer in front of him and would call me back. 10 days later I get a call that my truck is ready and that the issues was my 10-speed automatic transmission needed a software update and that since no physical defect was wrong that it was not covered by either of my warranties. The tech even told me that he had messed up and should have told me that my software update was not covered. So Enterprise charged me $1600 for a ten day rental. Funny thing is, I contacted my warranty company and they told me Autonation Ford had never called them as it is required before any kind of work is started. So now I have a $1600 on my credit card, my entertainment system is still freezing and my truck is still hard shifting. I am going to see a local attorney this Monday and see what he suggests. Avoid these thieves and scam-artists like the plague. Everyone I know at the two local Military bases now know of their antics. I hope they lose 100's of thousands in business. More

Great Service. Mr. David Ward is the Best! Excellent work, and would recommend Ford for the care of our vehicles. Mr. David Ward is the Best! Excellent work, and would recommend Ford for the care of our vehicles. More