AutoNation Ford Panama City

I had an appointment to have my car fixed for Monday at 7:30 am. At 8:00 I was driven home. I did not hear anything from them for 3 days when I was told my car was still sitting where I parked it. I went 7:30 am. At 8:00 I was driven home. I did not hear anything from them for 3 days when I was told my car was still sitting where I parked it. I went and got my car. I was lied to, treated like I was stupid, and my car didn’t get fixed. Lori should be fired on the spot. More

The salesperson that we worked with, Jeff Semmes, went above and beyond to accommodate our vehicle and price preferences. He was very helpful, while not being pushy. above and beyond to accommodate our vehicle and price preferences. He was very helpful, while not being pushy. More

Unfortunately cannot leave a good review. We missed our original appt time by a couple hours, and instead of working us in (after we waited 7 weeks for the appt), they made us make a new app We missed our original appt time by a couple hours, and instead of working us in (after we waited 7 weeks for the appt), they made us make a new appt which was 7 more weeks, Oct 18. Between poor communication and outright forgetting about our car, we didn't get the car delivered fully repaired until Dec 6. When we picked it up, the grease from the techs was still showing on the fenders, etc. With all the time it took to get the car back to us, they deliver it filthy. Also, a new battery and transmission flush was over $450, which in my opinion is extremely high. This was a customer service failure from the beginning, and management should use it as a training tool on what not to do ever again, and if it does happen, action should be taken to make sure the customer is treated fairly. More

I like the service I received. AutoNation has Really good service and helpful with your needs. AutoNation has Really good service and helpful with your needs. More

Clean and awesome staff. Tom was awesome along with Mr. Sweet. Very professional and knowledgeable. I went to look for a maverick and Tom found me one in no time. Thank you t Tom was awesome along with Mr. Sweet. Very professional and knowledgeable. I went to look for a maverick and Tom found me one in no time. Thank you to all of your staff. More

Excellent service and cared about my older Mustang. Advised me on what needed to be done to keep the car in good shape. Advised me on what needed to be done to keep the car in good shape. More

My service writer David did a good job keeping my informed with the trucks many issues. informed with the trucks many issues. More

Absolutely recommend. Tom Spencer is your man. I found our Jeep online, and Tom had it brought in from Pinellas Park to Panama City. Our complete transaction was great, al Tom Spencer is your man. I found our Jeep online, and Tom had it brought in from Pinellas Park to Panama City. Our complete transaction was great, all the way through the financing with Mr. Sweet. Our experience was so great, I took my best friend up there to work with Tom. Tom was able to find her exactly what she was looking for!! The staff at AutoNation Ford Panama City are hands down the best. They are friendly, courteous, and actually have a sense of humor, and a pleasure to work with. We will be back next year for our next purchase. More

Service center is great. Lori is very helpful and always takes good care of me. Lori is very helpful and always takes good care of me. More

Straightforward, knowledgeable, professional. Simple process which is dependable & predictable, making it easy to function as the customer. Simple process which is dependable & predictable, making it easy to function as the customer. More