AutoNation Ford Panama City

Salesmen waiting to swarm in and auto descriptions deceptive. Civic described as no accidents or damage, but rear driver side body damage was being repaired in the shop. deceptive. Civic described as no accidents or damage, but rear driver side body damage was being repaired in the shop. More

As usual David took great care of us. Since Hurricane Michael staffing has been an issue. Where are all the staff AutoNation had before? Since Hurricane Michael staffing has been an issue. Where are all the staff AutoNation had before? More

Lori provide outstanding customer service, she outlined and answered all queations related to the service I requested and save me money! and answered all queations related to the service I requested and save me money! More

I bought a 2017 f250 from Autonation of Panama City Florida only to come find out it had a lean on the truck in Alabama and it took them 7 weeks after the sale to me to get this resolved then they sent Florida only to come find out it had a lean on the truck in Alabama and it took them 7 weeks after the sale to me to get this resolved then they sent the title paperwork to Ga where it will be titled and had put a sticky note on the papers that stated if the check enclosed is not enough to cover all the cost it is now up to the buyer to pay the difference so because it took the dealership 7 weeks to get this lean resolved after they sold me the truck it was up to me to pay all the late fees because the title was not transfered with in 30 days that are allowed after purches. WILL NOT recommend anyone else use this dealership.. all about making the sale then zero customer service after the sale and don't care if the vehicle has a prior lean from the last owners or not and don't care that you have to pay late fees because of their screw up. I'm sorry this should have been their responsibility before the sale of this vehicle was ever even made More

Jeffrey Semmes was excellent and made the process of buying our Bronco easy and fun buying our Bronco easy and fun More

The service waiting area is good and comfortable. It’s understandable that the dealer is short staffed and busy but unfortunately service is horrible! I brought my truck in for a an oil change and w It’s understandable that the dealer is short staffed and busy but unfortunately service is horrible! I brought my truck in for a an oil change and waited over 2 hours, when I got the truck back , I was traveling back to Panama City Beach , where I live and I noticed my tire pressure was never set and all 4 tires had to be filled to the proper PSI. I drove all the way back to the dealer to have that issue corrected. It was a waste of my time after sitting for 2 hours. I paid $94 for the oil change service and that should’ve been done while I was there, I was not provided the multipoint inspection check list , the service advisor told me he didn’t know how to print It. The best service I ever had from a ford dealer was at Randy Marion Ford in North Carolina. They went over every point on the check list and even rotated my tires and checked my alignment seeing that my truck is a 4x4 and the service was only $45. I don’t think I’ll be returning back to Auto Nation Ford. I was also referred to the Chevy Service department down the road , they service any make and model of vehicle. The service advisors were rude and look you right in the eye and ignore you standing right in front of them at your dealer. The only good part about the service was the free coffee! More

Dealership said we had to schedule a appointment for a recall and other warranty issues. Said they were 6 weeks out. We scheduled appointment and the day of they told us they would need to keep vehic recall and other warranty issues. Said they were 6 weeks out. We scheduled appointment and the day of they told us they would need to keep vehicle 10 to 14 days for it to be looked at. They have no loaner car and if you take the vehicle off the lot during that time frame you lose your spot in line. Logistics need to be reevaluated or maybe management. Very disappointed with ford letting a dealership act in this manner. Not looking good for ford for our next vehicle. More

Clean is what strikes me most. A very clean dealership. Service area is extremely busy—perhaps more greeters, or more service advisors would help alleviate the “crowdiness.” Addi A very clean dealership. Service area is extremely busy—perhaps more greeters, or more service advisors would help alleviate the “crowdiness.” Additionally, you’re light on used car inventory. More

Purchased a new 2022 Ford f150 last week. Jeff my salesman was great. Also charlie in finance was excellent as well.great product and great customer service! Jeff my salesman was great. Also charlie in finance was excellent as well.great product and great customer service! More

Calvin, from sales, was extremely patient and kind as we looked at many vehicles until we found the perfect one. The process was simple and professional from the sales management team to the finance team. looked at many vehicles until we found the perfect one. The process was simple and professional from the sales management team to the finance team. More