AutoNation Ford Panama City

I have never seen a dealer care less about a sell. I negotiated for some time trying to find the exact truck I wanted. After realizing trading my car would not be in my best interest I decided to sell i negotiated for some time trying to find the exact truck I wanted. After realizing trading my car would not be in my best interest I decided to sell it myself. I was assured that they could get me any truck I wanted with in a couple of days. I sold my truck and got back with the dealer and settled on the exact truck I wanted. They found the truck at another dealer and we made a deal, settling on a price. I was told by the sales manager the truck would be ready in a couple of days. That suited me fine since I had to be away on business for 2 days anyway. While I was away on business I received a call notifying me that in fact they couldn't get the car I had negotiated to purchase. They then made a few half hearted attempts to find a replacement and then nothing. Total lack of customer service. More

An amazing experience!! Got more than expected on my trade-in, and was able to be in and out the door within hours; driving a brand new Ford truck!! Everyone was friendly and customer oriented. As the c trade-in, and was able to be in and out the door within hours; driving a brand new Ford truck!! Everyone was friendly and customer oriented. As the customer--it was appreciated. I was walked through each step--every form/document explained thoroughly--the way buying a vehicle should be done. I am a happy camper. More

I recently was in the market for a new F-250. I was referred by a friend to the internet sales clerk at Cook-Whitehead Ford. I sent Mr. Bonewit a simple email listing my requirements for the truck I w referred by a friend to the internet sales clerk at Cook-Whitehead Ford. I sent Mr. Bonewit a simple email listing my requirements for the truck I was looking for. The truck was unique and had a couple features that are not common for Florida (block engine heater). I only had about 48 hours before I was going to be leaving the area. Mr. Bonewit stated give him 24 hours to locate a truck. I received a call the next day. I asked for a quote through email (quote for out the door with tax and tags). He sent me a quote immediately which was several thousand dollars less than several dealerships in North Ga and northern Alabama had quoted me for a similar vehicle. The next day I went down to the dealership where my truck was ready for pickup. They had filled the tank, cleaned it up, and had it waiting out front. I spent less than one hour going over paperwork. Then Mr. Bonewit gave me a complete show and tell of all the features on my truck, including sync my phone to the radio system. Everyone I met at Cook-Whitehead Ford were the nicest people I have ever come across when buying a vehicle. No pressures, no rushing, just friendly smiles. They won my business for life with their friendly upfront atmosphere! Best dealership I have dealt with after 7 vehicle purchases. Top-notch! More

Great service department provided transportation home and back while needed service repairs were made. Quality service accompanied by friendly service staff determined to provide customer service satisfacti back while needed service repairs were made. Quality service accompanied by friendly service staff determined to provide customer service satisfaction. Thanks Mike G. and service staff. Even on Saturday I received assistance. More

Bobby Burch at Cook-Whitehead is an outstanding and very honest man to deal with. I told him up front I have a brain injury from Iraq and that I would need him to be patient with me. He spent two weeks via honest man to deal with. I told him up front I have a brain injury from Iraq and that I would need him to be patient with me. He spent two weeks via email talking with me about what I was interested in and he went above and beyond in completing the sale with me. Bobby took a tremendous amount of time with me over those two weeks and meeting him in person and buying a car from him was just as exhaustive for him as the previous two weeks I'm sure! Bobby remained patient and never expressed any frustration with me even though I was going back and forth about whether or not I wanted to buy the car. However, Bobby and everyone at Cook-Whitehead were honest and patient! If Bobby lived close to me, I would seriously desire a friendship with him. That's the kind of guy he is. Unbelievable that in this day and age, there's an honest, straight forward car dealership out there! From Bobby the salesman to Joey Hobson the GM, I was treated with respect, honesty, patience and friendliness that simply cannot be found anywhere else. Of all the vehicles I've purchased over the last 20 years, Cook-Whitehead was BY FAR the best experience I've EVER had! VERY much worth the 90 mile drive I had to make to get there from out of state. Even more impressive was that Bobby knew everything I needed to do to purchase a car from a Florida dealership since I live in Alabama. Even with the $300 in taxes I had to pay here in Alabama, this purchase was still cheaper than ANY dealership I could find in a 500 mile radius! No haggling, none of that back and forth junk, just a very fair price from the beginning that never changed as I went through the purchasing process. Oh, well, it did change actually. The price was LOWER when I got there because this dealership respects military people! If you're military, or even if you aren't, but to my fellow military folks, this is the place to buy your vehicle!!!! Just because I bought the car and drove away did NOT mean that I wouldn't hear from them again. I received a couple of phone calls asking me how things were going with the new 2011 Mustang GT and Bobby answered all of my questions and helped me to better understand the technology with the car. Even though he had explained it all at length with me at the dealership when I bought the car, I needed some additional help and what do you know? Bobby calls me and helps me out again. I've also received an email from the GM asking if I was happy with the car, the dealership and also asked if there was anything he could do for me. Since they had already sent me a certificate for a free oil change, which costs $65 in materials alone on this car, I let him know I was completely satisfied. I've NEVER had great things to say about a car dealership before, but I can guarantee you that if you see these folks, you WILL NOT be disappointed or left out in the cold after the sale. I know I sound like I'm gushing about this place, but trust me. I AM NOT usually a "gushing" type of person. Just ask my wife. However, Cook-Whitehead has impressed me so thoroughly I can't help but sound excited when I talk about them. I've already sent two folks to them who bought trucks and they were also extremely impressed with them! Just go to them and see for yourself. In particular, contact Bobby Burch, he is the Internet Sales guy. Easiest, most pleasant, buying experience I've ever had. And something else? The amount of time buying the car was SHORT! They are squared away and have streamlined the process so you aren't there ALL DAY LONG! God Bless and I hope you have as great of an experience as I did! More

the sales manager slipped some lousy warrantees into the package without explaining that they were optional. the day after, i realized i'd been "hoo-dooed" (to use randy's term). when calling him on it, he package without explaining that they were optional. the day after, i realized i'd been "hoo-dooed" (to use randy's term). when calling him on it, he said he meant no harm and would credit the 768 dollars to my loan. he never did so. he also said that if i never returned the satisfaction survey from Ford, that he would be able to help me with warrantee work. what a sleazeball. More

JC Smith 850-319-5207 9-27-2010 Service Department JC Smith 850-319-5207 9-27-2010 Service Department Cookwhiteheadford Panama City Florid I put my minivan in to be serviced because there IS JC Smith 850-319-5207 9-27-2010 Service Department Cookwhiteheadford Panama City Florid I put my minivan in to be serviced because there IS oil leaking on the spark plugs. Two months later I still have the problem. When I put the van in I was told they had to put the van on a diagnostic computer and that the fee for the diagnostic would be given as credit to the overall job if I decided to go along with the service. I then was told they had to fix all the codes on the diagnostic before they could descover why oil is getting on the spark plugs. I was a yes man at this point because I know I want the job done thats why I brought the vehicle in. Yes do the diagnostic, yes replace the spark plugs and yes replace the coil. Well about three weeks after I put the vehicle in I'm told to come test drive it and see if I'm O.K. with driving it even though the oil on he spark plug job was never fixed (600 doallars later). I saw no need in that. I want the job done that I put it in there to get done, but I went up there anyway. I was shown at that time why the oil was getting on the spark plugs and this is what I have a problem with. The mechanic took me into the service are and he sat infront of his pc. Then, reading off the monitor he tells me "it says here that with this make, model and amount of miles. You are expected to have problems with these bolts, which will make oil get n the plugs." in less than 3 min he gave me the information from the database that it took three weeks of diagnostic testing to not even get a solution. Why couldn't he do that in the first place. I was told that the job would cost 500 dollars. I would have rather paid 500 dollars to fix that in the begining than 600 dollars of things I didnt notice haveing a problem with besides the spark plugs of course. Then have me test drive it and make a decision. Because, when I took the advice and paid out and drove the van home it was a desaster. The next day my spouse was running aroung town and the van shut off on her. Actually 5 times that day while she was trying to get it home. I take the van back and tell them what happened and how I took it was them saying 'oh yea, by the way a vacuum leak is associated with this bolt problem','maybe'. You should get that fixed also. THE PROBLEM HUH? I was talked out of doing what I wanted and into what they wanted. Then to be tld to do what I wanted. My spouse was stranded several imbarassing times in one day. She hates our vehicle now and at one point blamed me! My van is still there. We ars supposed to negotiate tomorrow on a better price. I think 800 dollars is fair had I not had a bad experiance. For me to repeat a positve review of my experiance with Cookwhitheadford I want two pay that. Another 2oo dollars brings my overall total to 800 dollars and I want the van done by Thursday it has been two months now without our vehicle. This is my first step to reporting my complaint in written form. I will continue with the complaint process if terms can not be meet tomorrow verbally. More