AutoNation Ford Miami

Hi, I have been trying to get a hold of Andy at Service, I texted him twice and called, spoke to Andrew on Thursday and confirmed he was there, and he would have Andy call me. I have nothing bad to say abou I texted him twice and called, spoke to Andrew on Thursday and confirmed he was there, and he would have Andy call me. I have nothing bad to say about Andy, he has done is best, however, my Ford Mustang that I bought from AutoNation 6 weeks ago has been twice in service for a total of 5 to six weeks, with multiple work done to the transmission and I am having the same issues all over again! I texted Andy on Tuesday at 10:54 AM and Thursday at 10:43 AM with all the issues I am having. I would like to have the Service Manager call me at 561-427-8047 so we can have this issue resolved. The vehicle has been in two times for the same issue, and this will be the third time. These are the problems: 1. Last week I was passing a vehicle and when the vehicle was going to up shift, it was not engaging the gear, I started to lose speed (on the Turnpike) I gave gas multiple times and after 15-20 seconds the gear engaged, very dangerous situation, it has happened once before while it was raining as well on the 95. 2. When the vehicle down shifts on certain gears it goes in very hard and gives a clunk sound when doing so. 3. When putting in in reverse the gear goes in aggressively and also gives a clunk sound 4. Vibration is back, just like it was the first time the vehicle was sent in. 5. The vehicle is not shifting smoothly, is started that way, it has progressively worse. I drive everyday about 110 miles, from Wellington, Palm Beach to Fort Lauderdale, 95% highway driving, and the vehicle struggles, especially with the transmission temperature increases the gearbox works poorly Please, have either Andy or the service Manager call me so we can resolve the above-mentioned problem. More

Orlando and his superb service center team always go the extra mile to make sure our vehicle(s) are taken care of. He has become like family and now that my lease is almost up and I am choosing what to do, extra mile to make sure our vehicle(s) are taken care of. He has become like family and now that my lease is almost up and I am choosing what to do, it is single-handedly because of Orlando and his service department that I am looking to get another Ford vehicle. More

The service representative was very professional very honest you worked hard to get my truck in and to get it out in a reasonable time I’ve been dealing with for for a very very long time and My service honest you worked hard to get my truck in and to get it out in a reasonable time I’ve been dealing with for for a very very long time and My service rep Juan Mesa is very good he should be coming out of the job very well done you have never displease me with any of the work that I’ve had done on my truck he should be commended and the service is great as well service guys do a very good job and they know what you’re doing thank you More

Had a problem with my Mach-e that another dealership couldn't fix with 4 weeks of trying. Took it to AutoNation and they fixed it in a day. What a difference having knowledgeable people working on your couldn't fix with 4 weeks of trying. Took it to AutoNation and they fixed it in a day. What a difference having knowledgeable people working on your car makes. The service advisor, Manny, was great. He explained everything the techs did in a way I could understand. I didn't buy the car there, but will the next time. More

I was helped by Maikel and he was excellent! Super helpful and knowledgeable. It’s nice when you meet people who seem to enjoy what they do- it makes the whole experience a lot better. I used to Super helpful and knowledgeable. It’s nice when you meet people who seem to enjoy what they do- it makes the whole experience a lot better. I used to go to the pines ford but after the care I’ve received at this location the past few visits, I will never go anywhere else. 10/10! More

El representante mantiene bien informado en el transcurso del servicio, hacen un excelente trabajo equipo del servicio, hacen un excelente trabajo equipo More

Great service all the time. I have gone there since 2018 and have always had a positive experience. I have gone there since 2018 and have always had a positive experience. More

Grate assistance in their service department and fast with the repairs. Feels pretty close with you with the repairs. Feels pretty close with you More

Great service Maikel was very attentive. Great customer service and timely recommend to any one Great customer service and timely recommend to any one More

I'm very happy with the service in general, Andrew my service advisor has excellent customer service, is very professional, and cares about customers priority needs. Quality service Thanks, AutoNation F service advisor has excellent customer service, is very professional, and cares about customers priority needs. Quality service Thanks, AutoNation Ford Miami, and thanks Andrew More