AutoNation Ford Miami

Service is great and professional mechanics! By far, the only professional mechanics I know of. By far, the only professional mechanics I know of. More

Hugo is EXCELLENT WITH CUSTOMERS. He is caring and helps all customers. Hugo is kind and knows his job. He should get a raise! He is caring and helps all customers. Hugo is kind and knows his job. He should get a raise! More

Jamie did mission impossible using FaceTime and showed me the entire vehicle. I live in Va. Jamie was very patient when I ask him to show my wife and I the sides, undercarriage, interior, engine compartment the entire vehicle. I live in Va. Jamie was very patient when I ask him to show my wife and I the sides, undercarriage, interior, engine compartment and the engine running. The service provided to the vehicle is the way I want a vehicle checked before it hits the lot. Jamie and Terry were a pleasure to work with and both went out of their way. More

Good costumer service and faster on my f250 2020 by ORLANDO MARTINEZ TENIA problemas en la direccion y me lo Arregla Ron super rapido y a un precio average ORLANDO MARTINEZ TENIA problemas en la direccion y me lo Arregla Ron super rapido y a un precio average More

Muy buena atención! El vendedor bistró muy buena atención, todo perfecto muy satisfecho muy buen dealer El vendedor bistró muy buena atención, todo perfecto muy satisfecho muy buen dealer More

On the visit that I was at the dealership, the employees were very attentive and kind, and their recommendations regarding my car were honest and very professional. Of which I plan to make a visit to sharpe were very attentive and kind, and their recommendations regarding my car were honest and very professional. Of which I plan to make a visit to sharpen my brake pads. More

I scheduled a warranty service for a national recall over a month ago. Fast forward to today, I get there for my appointment early, and yet still found myself waiting an additional 35 minutes passed my sched a month ago. Fast forward to today, I get there for my appointment early, and yet still found myself waiting an additional 35 minutes passed my scheduled appointment time all because the service writer that was assigned to me decided to stand outside the glass doors ogling over another customers truck with the other service writers. When I was finally acknowledged, because I decided to ask what the delay was, KNOWING the reason already, the service writer decides to walk in. Mind you I was there for a SAFETY RECALL on brake lines and airbags, and I even requested to have my tires balanced and rotated for an additional cost, the SW didn't even know why I was there. Again, I scheduled the appointment a month ago for the work that was supposed to be done. He was still "lost in the sauce". Fast forward to 3 hours later, and I get a phone call from said SW saying they can't remove my lug nuts because they are "swollen". Mind you I put them on by hand and according to spec. Yet they can't remove the nuts with the pneumatic tools?? So instead he tries selling me a set of lug nuts for $375. No, I refuse, next! Fast forward a little more, I get to rhe dealership and have to wait around AGAIN while said SW is again ogling over another customers truck, revving the engine just to hear the turbo charger sound from that customers truck like kids. All the while I'm waiting for my car to even be dropped from the lift. They finally bring me my vehicle for the SW just to tell me that the recall wasn't even serviced because there were no parts available for said recall. What?! A MONTH youve known about the work and couldn't even coordinate to have the necessary parts or even called me to give the heads up? So instead you have me waste time and gasoline(which is scarce currently in Miami) and couldn't even had the decency to tell me about the work not done unless I has asked about it. The SW then tells me I'd have to wait an additional 4 months for some simple brake hoses?? Seriously??! How is that possible? And you couldnt even remove lug nuts with your air powered pknematuv tools? But you can definitely try to sell me a new set of nuts and bolts right? Nope! I feel honestly, cheated and like my actual concerns were just brushed off like nothing. More

I had a great experience in auto nation ford. .Yusef shehadah had help through the process very professional made it easy for me .Yusef shehadah had help through the process very professional made it easy for me More

Steven, the associate was super helpful and explained all the work that needed to be done. He was approachable and funny. Wish 1 hadn’t waited quite so long. the work that needed to be done. He was approachable and funny. Wish 1 hadn’t waited quite so long. More

Juan mesa my service advisor is awesome very professional and helpful thats the reason i have been going to this dealership for 14 years and helpful thats the reason i have been going to this dealership for 14 years More