AutoNation Ford Miami
Miami, FL
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Thanks to Xavier, Carlos and under the leadership of Julio got us into a vehicle that suited our needs. The whole experience was faultless and appreciated the extra mile the team went to help us with a Julio got us into a vehicle that suited our needs. The whole experience was faultless and appreciated the extra mile the team went to help us with a great experience. Thanks again! More
I am dissatisfied with my experience. Upon bringing my car for the service, I was immediately offered additional filter changes for an extra fee without any inspection of my vehicle. I qu Upon bringing my car for the service, I was immediately offered additional filter changes for an extra fee without any inspection of my vehicle. I questioned this, as it seemed unnecessary. After they finally inspected my car, it turned out that only one filter needed to be changed. This raises concerns about whether they genuinely assess the need for parts or simply do it for extra profit. Furthermore, the wait time of approximately two hours is tolerable, but the absence of functional wifi has been an ongoing issue for the past year. This means that I cannot even utilize my time by doing some online work while waiting. I sought assistance from the receptionist and the service department, but no one was able to resolve the wifi problem. Shouldn't providing working wifi be a basic amenity for customers enduring hours of wait time for their cars to be serviced? More