AutoNation Ford Lincoln Orange Park

In late April of this year my family went to Mike Shad Ford of Orange Park to purchase a new automobile. We found a 2002 Chevy Suburban. We spoke with Daniel Tesfaye and he was more than helpful. There we Ford of Orange Park to purchase a new automobile. We found a 2002 Chevy Suburban. We spoke with Daniel Tesfaye and he was more than helpful. There were a few things that still needed to be fixed on the car ( the DVD and radio) so we agreed to bring it back the following Monday to get it fixed under the condition that we get a rental car of the same size ( I specifically said “not a Ford Focus”). This was the end of our positive experience at Mike Shad Ford. My wife was going to bring the automobile in on the following Monday to get the car fixed. Getting the whole family together for her is a large task so when she finally arrived at Mike Shad Ford and was told that the only mechanic that could help her was not in that day she wondered why they couldn’t have called her first. Regardless we wanted to get the car fixed so we rescheduled for the next day. The following morning my wife got up and went through the same routine. We she got to Mike Shad Ford this time they told her that they would not be able to fix the car that day because it needed to go out to another shop to be fixed and apparently they weren’t open. They told us to bring the car back the next day. My wife had had it at this point. It was now my responsibility to handle this problem. The next day I had to take my lunch break and come in to drop the car off. Everything was fine until I tried to rent a car. The on site car rental had a Ford Focus ready for me to go home in. This would not do so I had to once again leave and come back another time. The fourth time I came back to get my car fixed every thing seemed to be in place. Little did I know that this hassle would be a regular thing when dealing with Mike Shad Ford. Approximately three months after this we bought the truck the check engine light came on. The catalytic converts don’t just go bad and that there was probably something else wrong with the car that made the clog but he couldn’t be sure until they were fixed. He also told us that the fuel filter needed to be changed and looked as if it hadn’t been changed for the life of the vehicle ( Meaning they didn’t change it at Mike Shad Ford three months ago.) Not only that but the warranty we got for the truck would not cover any of these repairs. I was confused when I heard that because Christine at the dealership told us that “everything” was covered. When my wife called Christine to explain to her what was going on she said that the catalytic converters were covered. The fact was that they were not covered and that the people at Mike Shad Ford had lied to us telling us what we wanted to hear so we would buy the truck. I felt betrayed and angry and so that weekend I went to confront the people at Mike Shad Ford. When I spoke to Chris, the manager of the dealership and asked him if he would do the right thing and fulfill their word, this once, that everything on the car was covered by the warranty he told me that I was “ignorant” to think that the catalytic converter was covered. I am not a car person, I don’t even know what a catalytic converter is but I do know when someone is being rude to me. I have never been treated so poorly at any other establishment in my life. I’ll never go back to that dealership and I’ll never recommend them to anyone. More

Salesman needed verification of residence, this required 3 trips to the dealer for them to get things straigh. Then, about 1 1/2 weeks after we received the vehicle, our finance company called saying that 3 trips to the dealer for them to get things straigh. Then, about 1 1/2 weeks after we received the vehicle, our finance company called saying that the dealer had not forwarded this info to them. 30 days later, our temp tag has expired, the dealership has no idea when they mailed our new tags, and a refund check, to us. 3 days ago I called the dealerships about the these items, they say they mailed them to us on March 22. No, 7 days later, when I called again to say that my tags were gonna expire tonite, they at first tell me that they mailed everything to us on the 22nd, but the refund check was not issued until the 23, and the General Manager cannot tell me when anything was mailed, just that they have been mailed. When i asked if they had looked to see if maybe the tags were still laying around their offices, he said no. When I asked why it was taking so long, he said it was our fault because we have poor credit. This dealership has a decent inventory, and sells their vehicles at a decent price, but so do lots of other dealers around here. It would seem to me that a company would want to build long term relationships with their customers. Not so here. Their employees do not seem to know what they are doing. Customer service is not very important to these people once they get their money. In my opinion, all these guys want is money, not customers. 6 trips to the dealer, and I had to take care of getting the documentation to the finance company that they were supposed to forward, and still no tag or refund. The dealerships response: Its my fault. More