AutoNation Ford Lincoln Orange Park

I spoke to Clarence about a problem with my sync system and he made sure that I was directed to the right person, had an appointment with service and followed up with me when I picked the Escape up. Dan to and he made sure that I was directed to the right person, had an appointment with service and followed up with me when I picked the Escape up. Dan took the truck in and let me know that if it took more than 1 day that he would work with Bill because he would not be there the next day. The second day Bill called me to let me know what was being done to fix the problem and called me when it was ready. The repairs were done and the sync system works better than I ever thought it would. Thanks, Roger Thompson More

I went to Mike Shad Ford-Lincoln of Orange Park to have my car serviced. While waiting I walked through the Lot and Found "My" Mustang. I talked with Walt Gage and he got me a great deal that I could not my car serviced. While waiting I walked through the Lot and Found "My" Mustang. I talked with Walt Gage and he got me a great deal that I could not refuse. I came in Friday Morning after getting off shift. The car was detailed and ready to go. Ted and Ike put all the numbers together for me and I was out the door in less than an hour. That is the perfect example of how customer service is supposed to work. Never in my life have I ever had an easier car buying experience. Walt, Ike, and Ted are on top of the game. More

Just purchased a new Ford Focus Titanium. My sales rep, Walt Gage, and the Sales Manager, Brad Burnett, went the extra mile to get the car I wanted with the exact features I wanted from a dealer over 200 m Walt Gage, and the Sales Manager, Brad Burnett, went the extra mile to get the car I wanted with the exact features I wanted from a dealer over 200 miles away. They worked out a trade with the other dealer that enabled me to get the perfect car for me. I highly recommend them! More

Came in with nothing in mind and Clarence Evans helped me make the best decision. Extremely courteous and knows his cars. Hooked me up with some awesome deals and I walked away with my first new (used) car. make the best decision. Extremely courteous and knows his cars. Hooked me up with some awesome deals and I walked away with my first new (used) car. More

My husband and I needed a car in a hurry and Clarence was able to get us the car we wanted at a GREAT price. We had been working with other dealers and felt we were not getting the service we deserved. Clare able to get us the car we wanted at a GREAT price. We had been working with other dealers and felt we were not getting the service we deserved. Clarence treated us as if we were the only customers he had. From start to finish the deal only took 1 day and was the most pleasurable car purchase we have ever made. We will certainly purchase our next vehicle from him and refer all of our friends. Thank You Clarence for a great experience !! More

Thanks to Clarence Evans & Brad Burnett our experience of buying a used truck was very positive. There was no high pressure sale tatics. They gave us an excellent deal. Everyone at the dealersh experience of buying a used truck was very positive. There was no high pressure sale tatics. They gave us an excellent deal. Everyone at the dealership was very friendly and made it a fast, easy and pleasant experience. They had the truck up front when we arrived. They gave us a good price that helped us get to where we needed to be for financing with our credit union. Great customer service and I would definitely recommend them to anyone looking to purchase a vehicle. More

From the time me and my husband walked in we were amazed at the professional service we got. It was very refreshing to have a salesman LISTEN to you. Clarence invited us into the showroom and sat down with at the professional service we got. It was very refreshing to have a salesman LISTEN to you. Clarence invited us into the showroom and sat down with us and LISTENED to our needs and wants. After a few minutes, Clarence said he had the perfect car for us. He excused himself and a few minutes later, Clarence returned and told us he had the car pulled up outside. After telling us all about the car we drove it and knew this was the car for us. No haggling No pressure, and No excuses. We were very happy to buy the car. It was great to have someone LISTEN to us for a change. We HIGHLY recommend this dealership and Clarence to everyone. More

After spending a year researching the car that would best fit my family and give me the safety, comfort, styling, ride and technology that I wanted, I found a 2011 Edge that was priced to sell at my local de fit my family and give me the safety, comfort, styling, ride and technology that I wanted, I found a 2011 Edge that was priced to sell at my local dealership. Unfortunately, sometime between meeting my salesman and sitting down with my finance guy, the price to sell jumped a few times. My questions and negotiations turned my two new best friends into a couple of guys who didn't want to waste any more of their time with me. Frustrated, I went back to my computer and broadened my search area. After submitting an online form to Mike Shad, I received a professional and courteous email response in not time at all. I spoke with Jack and Steve a number of times about the features that interested me, and neither grew tired or frustrated with me; they were patient and professional and never made me feel inferior or intimidated with my questions. By the time I arrived at the dealership, Jack knew what I wanted, and we were able to quickly find the Edge that was right for me. He even went the extra mile and explained the technological features of the SYNC and My Ford Touch (this wasn't covered in any detail at the first dealership I visited). Much to my delight, there was no price jump between the time of our initial contact and our negotiations. There were no hidden fees and the price and terms were easily negotiated and the financing was laid out in an easy to understand format. My new vehicle was delivered to me clean and with a full tank of gas. Before leaving the dealership, Jack took the time to sync my phone, review some of the key technology features, and provide me with useful online resources for reference. It's been a couple of weeks since I purchased my new Edge, and I have no regrets or complaints. I've even been in contact with Jack since I took delivery with more questions about some of the features, some new questions and some I needed to cover again. Jack took the time to answer all of my questions and gave me the sense of assurance that my decision to buy from Mike Shad was the right decision. In short, my overall buying experience at Mike Shad was excellent, and I will refer my friends there. More

Katia Philip - Sales and Ike - Finance went above and beyond for us. My husband and I bought a used Truck, and a week later brought my daughter back to purchase a vehicle. I will refer everyone to them beyond for us. My husband and I bought a used Truck, and a week later brought my daughter back to purchase a vehicle. I will refer everyone to them. They have won us over for life! Thank you so much! More

Working with Steve Estes was an absolute pleasure. There was none of the dreaded high pressure sales pitch. He diligently tried to answer every question and address every issue I presented and seemed to avo was none of the dreaded high pressure sales pitch. He diligently tried to answer every question and address every issue I presented and seemed to avoid giving me a bunch of erroneous and misleading statements and other xx. He did the maintenance history research I asked him to do before my arrival and seemed very knowledgeable about the vehicle I bought and his job duties. I would rate his work with me as "Top Notch". More