AutoNation Ford Jacksonville

Brian, our salesman and staff were all very friendly and Brian, our salesman and staff were all very friendly and courteous. They answered our questions and concerns. We were very happy with our truck bu Brian, our salesman and staff were all very friendly and courteous. They answered our questions and concerns. We were very happy with our truck buying experience. We felt we got a great deal on our purchase. Thanks Carl More

After an initial visit to a dealer near us, who forgot what customer service and follow-through are all about, the employees at Mike Shad assisted us in a professional, friendly manner and came through on what customer service and follow-through are all about, the employees at Mike Shad assisted us in a professional, friendly manner and came through on a great new Mustang. They were very thorough and communicated with us each step of the way. The Finance people were proactive and responsive in achieving our goal. Thank you all for your great customer service. We will highly recommend you to anyone seeking a vehicle, used or new! More

Great Dealership!!! Everyone was wonderful. Very helpful, motivated staff that met my needs while shopping for a new car! Sales Associate, Lance Huish was great! Would send any of my friends or family member motivated staff that met my needs while shopping for a new car! Sales Associate, Lance Huish was great! Would send any of my friends or family members to him when searching for a new vehicle! More

Great service from Doug, he was very helpful. All questions were answered and all issues with the car were taken care of quickly. Highly recommended. questions were answered and all issues with the car were taken care of quickly. Highly recommended. More

Without an appointment, Brian Loeblein did not hesitate to help to setup the Sync System in our Ford Fusion so it will communicate with the iphone. He even registered us online which the dealership we pur to help to setup the Sync System in our Ford Fusion so it will communicate with the iphone. He even registered us online which the dealership we purchased the car from had not. Very courteous and helpful. Great customer service! More

I WAS VERY IMPRESSED WITH THE SERVIVE THAT I RECEIVED AT THE DEALERSHIP, MR. BRIAN WAS VERY ATTENTIVE AND LISTENED TO MY NEEDS HELPING ME TO GET THE CAR THAT I NEEDED. HE SHOWED ME THE PRICE OF THE USED VE THE DEALERSHIP, MR. BRIAN WAS VERY ATTENTIVE AND LISTENED TO MY NEEDS HELPING ME TO GET THE CAR THAT I NEEDED. HE SHOWED ME THE PRICE OF THE USED VEHICLE IN THE KELLY BLUE BOOK TO ENSURE ME THAT THE PRICE WAS EVEN UNDER IN RELATION TO THE LOW MILEAGE IN THE ODOMETER OF "MY POTENTIAL" CARD. I WAS NOT WORRY OR AFRAID DURING THE ENTIRE PROCESS AND, THAT, WAS PRICELESS TO ME!!!.I FELT I WAS IN GOOD HANDS AND THEY WORKED ME INTO A GREAT INTERES RATE ON MY LOAN AS WELL. MR BRIAN TOOK MY OLD STICKERS OFF MY USED VEHICLE TO FACILITATE GETTING NEW DECALS TO ENTER NAS JAX.... DIDN'T EXPECT THAT EITHER BUT HE DIDN'T NEGLET ANY OF HIS DUTIES AND WENT ABOVE AND BEHOND. THANKS AGAIN MIKE SHAD FORD FOR THE GREAT PAINLESS EXPERIENCE.. BRAVO ZULU!!!! More

It had been 11 years since I purchased a vehical. And knowing how grueling the car buying process can be sometimes I was dreading dealing with the "Overbearing Aggressive Car Salesman". I went on lin knowing how grueling the car buying process can be sometimes I was dreading dealing with the "Overbearing Aggressive Car Salesman". I went on line and made a request to be contacted by a rep at Mike Shad at the Avenues. Doug Lawrence contact me immediately and assisted me every step of the way. He was prompt, professional, courteous, and most of all not an overbearing salesman. I purchased a 2012 Limited V6 Escape with the help of Doug and the great team at Mike Shad Ford @ The Avenues. Though we share the last name by coincidence he treated me like family! Thanks Doug for making a once deaded process and turn it into a pleasureable one! More

I took my Ford Escape in for an oil change and Susan was my service associate. She was fabulous. Knew what she was talking about and ever so so friendly. SHE is why I would always come back to Mike Shad my service associate. She was fabulous. Knew what she was talking about and ever so so friendly. SHE is why I would always come back to Mike Shad Avenues to have all of my maintenance on my Ford done! Great job Susan. More

What can I say about my great experience with Mike Shad Ford at the Avenues. From my sales guy, Brian Loeblein to the finance department,John Smith. Very professional, did not feel any pressure, as I hav Ford at the Avenues. From my sales guy, Brian Loeblein to the finance department,John Smith. Very professional, did not feel any pressure, as I have in the past with dealers. I was a great experience. Brian took his time with me showing me exactly the vehicle I was looking for and not trying to put me in a vehicle just to make a sale. Once my decesion was made it was onto what most people get very nervous about, that is the financing. I must say John Smith was very nice, like talking to a friend. Even though I have had hard times in the past with my credit, he found a way to make it work. Before I knew it, I had signed the papers and I was driving off in my new Ford Explorer... I couldn't be happier with my new truck along with the great buying experience from Mike Shad Ford at the Avenues. I will be sending my friends and family... A BIG Thank you again to, Brian and John... K. Lusanne Heatherly More

Mike Shad's dealerships don't add dealer options that you don't want and then charge high prices for them. Brian Freeman was the sales manager who worked with us. He offered us a very good price on a F don't want and then charge high prices for them. Brian Freeman was the sales manager who worked with us. He offered us a very good price on a Ford Ranger. We asked him if he could make connections for us to get a price on a Nissan Frontier. He made that connection for us. We ended up buying the Nissan, but we appreciated Brian's helpfulness. Our experience with Jim Jackson at Mike Shad Nissan was also very good. We appreciated the personnel at both dealerships, and had a very good experience overall. More