AutoNation Ford Jacksonville

I've visited this dealership over the past two weeks in order to purchase a 2012 Focus Titanium. During this time I've had the complete pleasure of working with Mr. Gabriel Valenzuela. Mr. Valenzuela was order to purchase a 2012 Focus Titanium. During this time I've had the complete pleasure of working with Mr. Gabriel Valenzuela. Mr. Valenzuela was probably the most customer service oriented individual that I've come across in a very long time. He was at all times helpful, patient and totally focused on making sure that I had a buying experience that was attentive without being high pressure - he even came in on his day off ON HIS BIRTHDAY in order to accomodate my hectic schedule. I would encourage anyone interested in purchasing a new vehicle to contact Mr. Valenzuela. He will go the extra mile to earn your business and he will be seeing us again when my husband is ready to look for a new truck! More

I was looking to buy a quality used car privately then a friend suggested I go to Mike Shads and ask for Brian.After talking with Brian and discussing my needs and budget we picked a beautiful 2002 ford exp friend suggested I go to Mike Shads and ask for Brian.After talking with Brian and discussing my needs and budget we picked a beautiful 2002 ford explorer.After only two hours with Brian and John Smith I was driving a vehicle that meets all my needs.I never thought I would be so pleased with the way I treated by Brian and John. I plan to tell all my friends to go see Brian at Mike Shads Ford!!!! More

Brian was very thorough and patient with me. What impressed me the most was after the sales transaction took place, he took the time to show me all the features on the vehicle. He's very organized an impressed me the most was after the sales transaction took place, he took the time to show me all the features on the vehicle. He's very organized and he makes you feel comfortable during the process. I'll definitely recommend this dealership to my friends. Brian was a huge factor to me buying this Mustang GT convertible. In fact, I stopped by today 2/3/2012 to tell him how much I LOVE this car. I will definitely look him up next time I'm in the need for a new or used vehicle. Thanks Again Brian ! GO NAVY !! Keith Kloosterman More

Brian, our salesman and staff were all very friendly and Brian, our salesman and staff were all very friendly and courteous. They answered our questions and concerns. We were very happy with our truck bu Brian, our salesman and staff were all very friendly and courteous. They answered our questions and concerns. We were very happy with our truck buying experience. We felt we got a great deal on our purchase. Thanks Carl More

After an initial visit to a dealer near us, who forgot what customer service and follow-through are all about, the employees at Mike Shad assisted us in a professional, friendly manner and came through on what customer service and follow-through are all about, the employees at Mike Shad assisted us in a professional, friendly manner and came through on a great new Mustang. They were very thorough and communicated with us each step of the way. The Finance people were proactive and responsive in achieving our goal. Thank you all for your great customer service. We will highly recommend you to anyone seeking a vehicle, used or new! More

Great Dealership!!! Everyone was wonderful. Very helpful, motivated staff that met my needs while shopping for a new car! Sales Associate, Lance Huish was great! Would send any of my friends or family member motivated staff that met my needs while shopping for a new car! Sales Associate, Lance Huish was great! Would send any of my friends or family members to him when searching for a new vehicle! More

Great service from Doug, he was very helpful. All questions were answered and all issues with the car were taken care of quickly. Highly recommended. questions were answered and all issues with the car were taken care of quickly. Highly recommended. More

Without an appointment, Brian Loeblein did not hesitate to help to setup the Sync System in our Ford Fusion so it will communicate with the iphone. He even registered us online which the dealership we pur to help to setup the Sync System in our Ford Fusion so it will communicate with the iphone. He even registered us online which the dealership we purchased the car from had not. Very courteous and helpful. Great customer service! More

I WAS VERY IMPRESSED WITH THE SERVIVE THAT I RECEIVED AT THE DEALERSHIP, MR. BRIAN WAS VERY ATTENTIVE AND LISTENED TO MY NEEDS HELPING ME TO GET THE CAR THAT I NEEDED. HE SHOWED ME THE PRICE OF THE USED VE THE DEALERSHIP, MR. BRIAN WAS VERY ATTENTIVE AND LISTENED TO MY NEEDS HELPING ME TO GET THE CAR THAT I NEEDED. HE SHOWED ME THE PRICE OF THE USED VEHICLE IN THE KELLY BLUE BOOK TO ENSURE ME THAT THE PRICE WAS EVEN UNDER IN RELATION TO THE LOW MILEAGE IN THE ODOMETER OF "MY POTENTIAL" CARD. I WAS NOT WORRY OR AFRAID DURING THE ENTIRE PROCESS AND, THAT, WAS PRICELESS TO ME!!!.I FELT I WAS IN GOOD HANDS AND THEY WORKED ME INTO A GREAT INTERES RATE ON MY LOAN AS WELL. MR BRIAN TOOK MY OLD STICKERS OFF MY USED VEHICLE TO FACILITATE GETTING NEW DECALS TO ENTER NAS JAX.... DIDN'T EXPECT THAT EITHER BUT HE DIDN'T NEGLET ANY OF HIS DUTIES AND WENT ABOVE AND BEHOND. THANKS AGAIN MIKE SHAD FORD FOR THE GREAT PAINLESS EXPERIENCE.. BRAVO ZULU!!!! More

It had been 11 years since I purchased a vehical. And knowing how grueling the car buying process can be sometimes I was dreading dealing with the "Overbearing Aggressive Car Salesman". I went on lin knowing how grueling the car buying process can be sometimes I was dreading dealing with the "Overbearing Aggressive Car Salesman". I went on line and made a request to be contacted by a rep at Mike Shad at the Avenues. Doug Lawrence contact me immediately and assisted me every step of the way. He was prompt, professional, courteous, and most of all not an overbearing salesman. I purchased a 2012 Limited V6 Escape with the help of Doug and the great team at Mike Shad Ford @ The Avenues. Though we share the last name by coincidence he treated me like family! Thanks Doug for making a once deaded process and turn it into a pleasureable one! More