AutoNation Ford Jacksonville

I was referred to Mike Shad by a friend that directed me I was referred to Mike Shad by a friend that directed me to speak with the General Manager, Jim Lampke. After introductions Jim introduced my wife an I was referred to Mike Shad by a friend that directed me to speak with the General Manager, Jim Lampke. After introductions Jim introduced my wife and I to salesman Chad Henson who worked to listen first and confirm what we were asking. We had been to a few dealerships before and were already receiving follow up phone calls, against my wife’s request not to call. My wife told Chad what she wanted and ultimately directed her to the Mustang! After a test drive, feeling she was not satisfied, suggested she drive a 2nd Mustang - GT before she made her decision. His listening to her pad off in two ways; 1 the car blew her away!, 2 he did NOT call one time over the next week. Two weeks later we went back to re-test drive the car she thought she wanted and again went back to Mike Shad Ford and again test drove the Mustang GT. She went with the Mustang and Chad Henson, Jim Lampke and the rest of the team at Mike Shad won our business! They found the exact car she wanted and had it delivered the next week. When we went to pick it up, we sat down with the finance department; they explained the different options for financing and made our choice. Then he explained the different warranty coverage’s and we made our choice. We chose a lesser package than the Full coverage and at no point did we feel they were trying to ‘pressure’ us into a more expensive option. The experience was AMAZING!!! ALL THAT WITH NO PRESSURE SALES AT ANY POINT!! I have always had good experiences in buying a car but this one was the BEST EVER! I was so impressed that I went back and bought a new F-150 Lariat three weeks later! Again Chad spent the time to listen to what I wanted and began to search the fleet for my truck. Ultimately we ordered a truck built to my desires and it was delivered in the window of time they said it would be there. As for service after the sale, WOW! We are going to a Sync class to learn how to use all the new gadgets and technology that is in our new vehicles and I will let you know how that goes. Just a note, Chad synced our phones to our vehicles before we left the dealership and spent 15-20 minutes covering the basics of our cars systems. I have recommended Chad, Jim and Mike Shad Ford to everyone that has asked about my new cars, which this is my first Ford purchase in 51 years! Great Job and much success to everyone at Mike Shad Ford. Sincerely, Burnie and Loretta PVB, FL More

We had been looking for a new Ford Focus for almost 2 months with dealers calling us and hounding us over the phone. I found the car I wanted, emailed Gabriel and told him not to call but to email me. months with dealers calling us and hounding us over the phone. I found the car I wanted, emailed Gabriel and told him not to call but to email me. He abided by my wishes. I never spoke to him over the phone until the day I came down to buy my car. He was very helpful and informative. Gabriel got me what I wanted for my trade and took time to show me many features of my car before I left the dealership. The finance guys were helpful and even helped me correct a mistake I had made when signing the paper work. They went the extra mile to make sure I was happy with my purchase. I would definitely recommend them to anyone. More

helpful, wanted to please; willing to take time to answer all questions; went the extra mile; knew his products; friendly, kept in contact by phone or lmail all questions; went the extra mile; knew his products; friendly, kept in contact by phone or lmail More

That was the most stress free car buying experience anyone in my family ever had and we've purchased 10 cars within the last 10 years. The day started off at 10am when I was browsing for new cars with anyone in my family ever had and we've purchased 10 cars within the last 10 years. The day started off at 10am when I was browsing for new cars within my price range, with the feature I like, with the color I like and with a price discount. I looked at Ford Dealerships in the surrounding area for a Black 2012 Ford Focus SEL sedan. I found one at the Mike Shad Ford at the Avenues website and requested more information about the vehicle. Within minutes of the request, Gabriel of Mike Shad Ford called me on my phone about the car. I told him I could meet him at the dealer in 30 minutes to look at the car. When I got to Mike Shad Ford, the specific car that I requested was parked in front of the dealership, with my name on it, ready for me to look at and test drive. Gabriel met us outside and told us everything there is to know about the vehicle. He was very courteous and not pushy unlike most salespersons. He also showed us other the other trims of the Ford Focus within my price range that I could possibly like but I decided that I like the SEL trim the best. When we it was time to talk about the price of the vehicle, Gabriel presented me in paper the best price he could offer me. The paper contained how he came up with the price, breakdown of what every feature cost, and the dealership gets. Nothing was hidden. Since I've researched the prices dealers pay the factory for the car, I knew that what was contained in the paper was the truth. I didn't even had to haggle. I got the best price for that car. Also, the financing manager found us the lowest apr and all the discounts we could get ($2200 instant rebates and a 1.74% apr). The whole ordeal only took us 3 hours. I purchased the car I want plus more and at a price I could not resist. If you find this helpful, I highly recommend talking to Gabriel Valenzuela, tell him Gerald Pegarido recommended you. More

Overall the experience was very rewarding. Great sales team, excellent customer service, and after a little haggling the price was pretty fantastic as well. I would purchase from Mike Shad Ford again. team, excellent customer service, and after a little haggling the price was pretty fantastic as well. I would purchase from Mike Shad Ford again. More

It was a joy to work with Gab. This process was painless. I have never purchased a vehicle that didnt take 6 hours to complete. I was financed with Ford Motor Credit and received great service. They also mad I have never purchased a vehicle that didnt take 6 hours to complete. I was financed with Ford Motor Credit and received great service. They also made it interactive with my two little girls. That was the best part of my experiance. More

The best car buying experience EVER!!! Gabriel ensured that I was taken care of from the moment I entered the dealership. He made sure that I fell comfortable during all aspects of the decision making pro that I was taken care of from the moment I entered the dealership. He made sure that I fell comfortable during all aspects of the decision making process. I would recommend Mike Shad Ford and Gabriel to anyone that is looking to purchase a vehicle. More

I've visited this dealership over the past two weeks in order to purchase a 2012 Focus Titanium. During this time I've had the complete pleasure of working with Mr. Gabriel Valenzuela. Mr. Valenzuela was order to purchase a 2012 Focus Titanium. During this time I've had the complete pleasure of working with Mr. Gabriel Valenzuela. Mr. Valenzuela was probably the most customer service oriented individual that I've come across in a very long time. He was at all times helpful, patient and totally focused on making sure that I had a buying experience that was attentive without being high pressure - he even came in on his day off ON HIS BIRTHDAY in order to accomodate my hectic schedule. I would encourage anyone interested in purchasing a new vehicle to contact Mr. Valenzuela. He will go the extra mile to earn your business and he will be seeing us again when my husband is ready to look for a new truck! More

I was looking to buy a quality used car privately then a friend suggested I go to Mike Shads and ask for Brian.After talking with Brian and discussing my needs and budget we picked a beautiful 2002 ford exp friend suggested I go to Mike Shads and ask for Brian.After talking with Brian and discussing my needs and budget we picked a beautiful 2002 ford explorer.After only two hours with Brian and John Smith I was driving a vehicle that meets all my needs.I never thought I would be so pleased with the way I treated by Brian and John. I plan to tell all my friends to go see Brian at Mike Shads Ford!!!! More

Brian was very thorough and patient with me. What impressed me the most was after the sales transaction took place, he took the time to show me all the features on the vehicle. He's very organized an impressed me the most was after the sales transaction took place, he took the time to show me all the features on the vehicle. He's very organized and he makes you feel comfortable during the process. I'll definitely recommend this dealership to my friends. Brian was a huge factor to me buying this Mustang GT convertible. In fact, I stopped by today 2/3/2012 to tell him how much I LOVE this car. I will definitely look him up next time I'm in the need for a new or used vehicle. Thanks Again Brian ! GO NAVY !! Keith Kloosterman More