AutoNation Ford Jacksonville

RIP OFF I purchased a used vehicle,from Michael B Hanley, and he sold me an extended warranty on May 22 2014. And on 8-6-2014 i called the Warranty I purchased a used vehicle,from Michael B Hanley, and he sold me an extended warranty on May 22 2014. And on 8-6-2014 i called the Warranty company - Western General and i gave them the contract # for the warranty, and they told me they have no record of the contract, and know nothing about the warranty. Apparently mike took my money for the warranty and riped me off. Theif More

From the moment they answered phone, I knew it wasn’t going to be good, (a knowledgeable person should answer and set appointments). I brought my Edge into Auto Nation Ford in Jacksonville for a diagnost going to be good, (a knowledgeable person should answer and set appointments). I brought my Edge into Auto Nation Ford in Jacksonville for a diagnostic. Service tech- Tom Summers; his approach was short and rushed, bad approach since I ended up spending $2K for a new water pump (VERY BAD design Edge “Architect”). Time frame quoted was delayed, once I got my car back items were missing from it, my phone/car charger and I guess the mechanic liked the smell of my perfume so that was missing also. I called Tom and he completely BLEW ME OFF, maybe it’s because I’m a women. AWFUL Customer Service! I knew I should have taken my car to BOZARD Ford, and next time I defiantly will. I am extremely dissatisfied with Auto Nation Ford of Jacksonville. More

I went to AutoNation to purchase a new car as I had been extremely happy with their service department for the last 7 years. I was equally impressed with the sales department. I wanted to purchase a Ford extremely happy with their service department for the last 7 years. I was equally impressed with the sales department. I wanted to purchase a Ford as I wanted to buy American and also reward the company that did not involve itself in the government bailouts. Greg was extremely helpful, knowledgable, and made the purchasing experience very enjoyable. Many people in the office pitched in to expedite the sale as we were pinched for time. They couldn't have been more pleasant or helpful. Aside from all of that I love my new Explorer and my only regret is that I didn't get one sooner. More

I am so happy with my experience at auto nation so far! Greg was great. The first time we went to auto nation he was super busy but still took the time to listen to what we needed and our budget. He found Greg was great. The first time we went to auto nation he was super busy but still took the time to listen to what we needed and our budget. He found a car that suited all of my needs and wants! He went above and beyond every step of the way. We never felt pressured like we did at many other dealerships ( and we probably went to all of them trying to find the right car and the right deal). Greg offered financing through auto nation but did not try to shove it down our throats when we told him no. He followed up with us throughout the whole process even offering to meet us when he got an extra key for my new car so we wouldn't have to drive all the way to the dealership. Al and Paul (in service) was awesome as well. I am so impressed with the care and time taken to help us after the deal was done by everyone at auto nation. I am thrilled to tell my friends and family what a good deal we got at auto nation and how fantastic everyone was. More

I received Excellent customer service! All of my expectations were met! I would definitely recommend this dealership and Jerry Searles to my family and friends! expectations were met! I would definitely recommend this dealership and Jerry Searles to my family and friends! More

I had an awesome experience purchasing my new car from Jerry Searle & Mike Hanley, my experience was hassle free, they listened to me I told them what I wanted and the guys made it happen in a timely mann Jerry Searle & Mike Hanley, my experience was hassle free, they listened to me I told them what I wanted and the guys made it happen in a timely manner. Thanks guys for a job well done. More

My experience at AutoNation began positively. I was able to test drive a car that I was considering, and Alan had a lot of things to say about the car and different pricing options and I was really optimist to test drive a car that I was considering, and Alan had a lot of things to say about the car and different pricing options and I was really optimistic. However when the final pricing plans were brought out, they were well beyond what I was expecting and what I had expressed my price range to be. While I understand that the goal of the salesperson is to convince me to spend money and that their commission depends on it, Alan was way over the top and added extras to my plan, telling me I "needed" them without ever getting me to agree to them in the first place. Furthermore I was not very comfortable negotiating a lower price - when I tried to, Alan stated that taking out the "extras" wouldn't really lower it all that much and it was pretty much set in stone. I left without making any commitments, and over the next few days I pursued other options. When I found a vehicle that suited my needs and budget, I alerted Alan to let him know that I would not be doing business with AutoNation and thanked him for his time. He responded to this email by completely ignoring what I said, attempting to pressure me into getting a car through him by saying that the car I was looking at may sell. I was appalled that he would completely ignore my refusal to do business with him in such a rude way, and would definitely never consider going to AutoNation again. More

John and Dale were top notch. Price of the car was fair. John worked hard on my behalf for the sale and Dale put together great financing for me with an extended warranty. My credit is less than stellar and John worked hard on my behalf for the sale and Dale put together great financing for me with an extended warranty. My credit is less than stellar and they got me the car at a fair rate and payment. They were upfront, honest and thorough and their follow through was great. Go here first. Avoid the buy here pay here circus and ripoff! More

We received a requested email showing a sticker for a vehicle with the options we sought. An appointment was made to test drive the car and we were warmly welcomed at the showroom. The vehicle, along wi vehicle with the options we sought. An appointment was made to test drive the car and we were warmly welcomed at the showroom. The vehicle, along with the salesman, Chad Henson, sold itself. The negotiating process was not a long drawn out process but rather a friendly give and take. The car was delivered the same day. More

John was awesome! He didn't mind that I wanted to test drive 3 different cars before I made my decision. He took the time and answered all my questions and even spent extra time showing me all the do test drive 3 different cars before I made my decision. He took the time and answered all my questions and even spent extra time showing me all the doodads on my new Focus! More