AutoNation Ford Jacksonville

My experience at AutoNation began positively. I was able to test drive a car that I was considering, and Alan had a lot of things to say about the car and different pricing options and I was really optimist to test drive a car that I was considering, and Alan had a lot of things to say about the car and different pricing options and I was really optimistic. However when the final pricing plans were brought out, they were well beyond what I was expecting and what I had expressed my price range to be. While I understand that the goal of the salesperson is to convince me to spend money and that their commission depends on it, Alan was way over the top and added extras to my plan, telling me I "needed" them without ever getting me to agree to them in the first place. Furthermore I was not very comfortable negotiating a lower price - when I tried to, Alan stated that taking out the "extras" wouldn't really lower it all that much and it was pretty much set in stone. I left without making any commitments, and over the next few days I pursued other options. When I found a vehicle that suited my needs and budget, I alerted Alan to let him know that I would not be doing business with AutoNation and thanked him for his time. He responded to this email by completely ignoring what I said, attempting to pressure me into getting a car through him by saying that the car I was looking at may sell. I was appalled that he would completely ignore my refusal to do business with him in such a rude way, and would definitely never consider going to AutoNation again. More

John and Dale were top notch. Price of the car was fair. John worked hard on my behalf for the sale and Dale put together great financing for me with an extended warranty. My credit is less than stellar and John worked hard on my behalf for the sale and Dale put together great financing for me with an extended warranty. My credit is less than stellar and they got me the car at a fair rate and payment. They were upfront, honest and thorough and their follow through was great. Go here first. Avoid the buy here pay here circus and ripoff! More

We received a requested email showing a sticker for a vehicle with the options we sought. An appointment was made to test drive the car and we were warmly welcomed at the showroom. The vehicle, along wi vehicle with the options we sought. An appointment was made to test drive the car and we were warmly welcomed at the showroom. The vehicle, along with the salesman, Chad Henson, sold itself. The negotiating process was not a long drawn out process but rather a friendly give and take. The car was delivered the same day. More

John was awesome! He didn't mind that I wanted to test drive 3 different cars before I made my decision. He took the time and answered all my questions and even spent extra time showing me all the do test drive 3 different cars before I made my decision. He took the time and answered all my questions and even spent extra time showing me all the doodads on my new Focus! More

Roger was very courteous, quick, and extremely efficient. We were scheduled to go out of town on a trip and Roger work very fast to get us on the road quickly. The car was in excellent condition and ready We were scheduled to go out of town on a trip and Roger work very fast to get us on the road quickly. The car was in excellent condition and ready to go. There were no problems with the vehicle delivery or preparation. Roger went through all of the paperwork and explained all the major features in an easily understood and fast manner. Excellent service overall. More

There was no high pressure and I got exactly the vehicle I wanted at the price I wanted and a good trade on my previous Focus. Mitch's customer service was great; he was very friendly and I actually enjoye I wanted at the price I wanted and a good trade on my previous Focus. Mitch's customer service was great; he was very friendly and I actually enjoyed buying my new Ford Focus from this dealership. My previous Focus was always serviced there and I always got good, honest customer service from Tom Summers who took care of my old car for eleven years. More

Wonderful experience without any dealer crap that you usually get. Straight forward and exactly how I expect to be treated as a customer. I have and will continue to recommend mike shad at the avenues an usually get. Straight forward and exactly how I expect to be treated as a customer. I have and will continue to recommend mike shad at the avenues and Jerry Searles to my friends. Also love my explorer sport. More

This is the best dealership experiance my wife and I ever had. My Salesmen Ricardo Allen was the Friendliest and most professinal salesmen i've ever delt with. I appreciate how he listened to what i wanted had. My Salesmen Ricardo Allen was the Friendliest and most professinal salesmen i've ever delt with. I appreciate how he listened to what i wanted and most importantly what i was going to spend, and he was right on target. My overall experiance with this process was great and i am already recommending people go to this dealership and see Ricardo. More

To me this one of the best car dealships in town.The people and the services is one of the best around.This is are 2nd car in less then a year from them and will be back. people and the services is one of the best around.This is are 2nd car in less then a year from them and will be back. More

when we came into the dealership, we did not have much time to spend. Mr. Ramirez was very friendly and easy to work with. I will be recommeding him to my family and friends. time to spend. Mr. Ramirez was very friendly and easy to work with. I will be recommeding him to my family and friends. More