AutoNation Ford Jacksonville

Jorell did a great service support, followings up on the vehicle after a few days, will do business againg vehicle after a few days, will do business againg More

We had a very pleasant experience purchasing our Ford Maverick Tremor truck at AutoNation Ford Jacksonville Dealership. Our sales representative was Phillip Reynolds who did an excellent job in findin Maverick Tremor truck at AutoNation Ford Jacksonville Dealership. Our sales representative was Phillip Reynolds who did an excellent job in finding us the exact truck we wanted. Once the deal was finalized, Phillip took the time to give us a detailed overview of the truck and answered all our questions. I would not hesitate to recommend a friend or family member to AutoNation Ford Jacksonville when purchasing a vehicle. More

Good people very helpful I went there with no appointment they take care for my car special thanks for dalton appointment they take care for my car special thanks for dalton More

Nice people. Answered all my questions. Good product and price. Did not care for the hard sell on extended warranty by the credit guy. Answered all my questions. Good product and price. Did not care for the hard sell on extended warranty by the credit guy. More

I searched for a preowned car for several months until I found the vehicle I liked at the AutoNation Ford Jacksonville location. Kyle -the E-Manager- was very professional, informed me of the process, and found the vehicle I liked at the AutoNation Ford Jacksonville location. Kyle -the E-Manager- was very professional, informed me of the process, and worked hard for my business. I think that the only thing they could do better, in my opinion, is to streamline the financing. It is painful to wait and wait for the finance person to get back to you to provide the actual numbers of everything. Overall, I think they did a great job! I am happy with my car! More

Lack of communication during scheduling. Chaos during pick up. Never got a call back on what to expect for my EV service since no one knew. When picking up, couldn’t find my keys, paperwork Chaos during pick up. Never got a call back on what to expect for my EV service since no one knew. When picking up, couldn’t find my keys, paperwork not complete. Waited over and hour and half just waiting for them to figure it out. More

Nick did a great job helping me with my Maverick. The tire pressure (31psi) wasn't checked but I can do that myself. The tire pressure (31psi) wasn't checked but I can do that myself. More

This was the worst experience I have ever had. Took my car in to have a recall taken care of told me I would be contacted in the morning with an estimate on having new tires put on the car at the Took my car in to have a recall taken care of told me I would be contacted in the morning with an estimate on having new tires put on the car at the same time. At 4pm that day I still had not herd anything so I called. It took me 4 times to get through after finally calling for scheduling to have my car fixed. They still did not know anything so I was told they would find out and give me a call right back. At 4:30 I called back again and they said the car was ready. We went in to pick up the car and I asked if we had an estimate for the tire replacement. Apparently the tech had just brought it to him. Then apparently he had no time to speak with us as he was on his cell phone leaning back in his chair like he was on break. Got the estimate and said I couldn’t do it at that time- I was told he could have it done right then. I’m not sure how it took them an entire day to have a recall done from 7am and not receive a call saying it was finished but without having an estimate for tire replacement? Then upon receiving the bill they had charged me for a tire rotation- wasn’t asked for- went out to look at the car and the tires weren’t even rotated. That was taken off the bill. Usually when I take my car in for anything they do the all point inspection on it. This had not been done either. I ended up taking my car into Tires Plus in Ponte Vedra Beach for my new tires. It was $500 less than Ford. Had a great experience there. They checked everything for me and said I was good on everything else. I will be taking my car there for service from now on. The next time I am in the market for purchasing a new car I will not be going back to AutoNation Ford as I won’t be treated like this again. And while I was picking my car up there were 2 other customers in there that also did not have a good experience. I certainly hope they leave a bad review also so no one is treated like this ever. More

happy with this dealership after so so many bad experiences. I will be doing business with them again. The entire team was vary helpful experiences. I will be doing business with them again. The entire team was vary helpful More

Very Professional. Was easy to get in and out of. Got exactly what we were wanting to get. Was easy to get in and out of. Got exactly what we were wanting to get. More