AutoNation Ford Jacksonville

Don't trust AutoNation Ford Jacksonville Don't deal with Autonation Ford Jacksonville. They are dishonest and bunch of bullies. We bought a 2009 BMW X5 from them on 8-22-2015 for $20,500. Bef Don't deal with Autonation Ford Jacksonville. They are dishonest and bunch of bullies. We bought a 2009 BMW X5 from them on 8-22-2015 for $20,500. Before it was even driven off the lot, we discovered that the windshield washer didn't work. Supposedly their service department "thoroughly checked" the car and all things should be "working fine". That was just the beginning of the nightmare. We had one problem after another and more than half of the 60-days when the car was under warranty, it sat in a garage either being repaired by the AutoNation ford service team or by the BMW service department. A problem discovered during the warranty was never fixed (the engine malfunction light lit up on the dashboard which we paid $780 out of pocket for parts and labor even though it was under warranty) and now the car is 7 days outside of the warranty and the "engine malfunction" light came back on one week after it was “fixed”. The dealer refused to extend the warranty and gave us three offers: (1) they buy the car back at thousands of dollars less than the price we paid; (2) we can trade in the car at a value that's thousands of dollars less than the purchase price; or (3) they will "take a look" at what's wrong with the car or "advocate on our behave" to BMW service department but refused to still treat it as under warranty. It was clear that any option we take, it will be thousands of dollars loss for us for 70-days of nightmare and for a car that was clearly a piece of junk. We talked to dealership employees from lowest to the highest level (Jim Lampke the general manager) and no one is willing to see this issue from the point of a suffering and frustrated costumer. When I said, "we just want to resolve this issue without legal actions", Jim Lampke said "if you want to take this to legal and I wash my hands and I will let the lawyers handle this. Florida is a buyers-be-aware state", and “"we have 27 lawyers". 27 lawyers? Really?! It’s more likely that AutoNation has retainers on a law firm which employs 27 lawyers, which is not the same as “AutoNation has 27 lawyers”. This is just another piece of lie and bull-xxxx told by AutoNation in exactly the same style that we’ve had to deal with. So BUYERS BE AWARE of AutoNation Ford Jacksonville. Don't trust them and avoid them like plagues. I wish I could give them a negative score. More

Poor treatment It took me forever to get a salesperson to work with me. Once I did, he disappeared for a while and I found out that he was working with another custo It took me forever to get a salesperson to work with me. Once I did, he disappeared for a while and I found out that he was working with another customer. The truck that I went to look at which was advertised online was wrecked on one side (not shown in pictures) . A sales manager ended up dealing with me but accused me of being cheap so I left and bought a truck somewhere else. More

My mazda cx7 A few weeks ago my husband and I were in the market for a secondhand SUV under 10k. We had visited many different dealerships and spent a lot of time A few weeks ago my husband and I were in the market for a secondhand SUV under 10k. We had visited many different dealerships and spent a lot of time looking thru autotrader.com/cars.com . We had started to get a little discouraged when we hadn't found many viable options that we both liked. That is when we had stumbled upon Tom Daniels at Autonation Ford. Although we initially didnt see that many used vehicles on location, Tom ended up locating our new 2011 mazda cx7 @ other sister store in Florida. He really found the perfect vehicle for me and my husband! We both love it! The finance guy was also a big help, I dont remember his name. Overall it was a great experience and I will be back for sure when one of us need another vehicle. Thanks Autonation Ford Avenues! GWEN WILSON More

Worst Experience!!! BUYER BEWARE OF THIS DEALERSHIP!! My husband and I needed to replace our 2008 Pontiac Torrent. I was referred to Brian Freeman(the GM) who then referred me to Doug, since Brian was not My husband and I needed to replace our 2008 Pontiac Torrent. I was referred to Brian Freeman(the GM) who then referred me to Doug, since Brian was not going to be available to help me. We drove all the way from Elkton FL to Jacksonville to meet with Doug. We arrived at 10:30 am and began to discuss what we were looking for. I saw an Odyssey in Clearwater Fl at the AutoNation there and was looking for it be transported to Jax. First, I was told they could do it. Then after going back and forth about pricing for 45 mins, they tell me the warranty was non transferable and it took for ME to ask. That did not make sense to me... aren't they all AutoNation? Anyway, that killed the deal so we went on the lot and looked at some Explorers. We test drove 2 and a Flex. Did not like the Flex and the Limited Explorer was overpriced. So we decided on the 2012 Explorer. After going back and forth with the finance guy Paul for 2 hours (who was the rudest person I have ever met) I finally asked Doug to bring Paul in to me face to face because the whole time we were negotiating, Paul never stepped foot in the office to introduce himself. I sat Paul down with us and told him my terms and that I was ready to put a sizable down payment down but he needed to come down in the price. The price was 29K. My husband and I decided to go eat (at 2:30pm) and he tried the old salesman trick "take the car to lunch." Yeah right. So we took the Torrent and I went on to KBB and cars.com to get the value on the car. That style with mileage came back at a dealer sale value of 23K!!! I called Bozard Ford in St. Augustine and they had the same model with 8K more miles for 23K. I went back to AutoNation to give them one more shot at my business and to share what I found on KBB. The statement made to me was "If you want this car, you will go 72 months (which for a used car is a silly financial decision)." I asked him to come down 5K and he told me to go 72 months again. I refused to go 72 months as I put over 100 miles a day on my car and the value of the car would be worth nothing in a few years, but I would be paying on a 72 month loan.... WE WALKED!!!! I went to Bozard Ford and drove off the lot with my new car that day with no hassle in under 3 hours and wasting 5 hours at Autonation.. Brian Feeman called me 4 days later after I left him several voice mails and messages to call me back. His response to my experience and my result of buying elsewhere "that car you bough must have issues." I have owned the car from Bozard for over a month now and LOVE IT!! NO ISSUES and they put leather in the car without an up charge. THE ISSUES IS WITH AUTONATION FORD!!!! Buyer Beware!!! Do your homework and get the value on the car prior to buying from them... they are in the business to rip the buyer off!!! Unfortunately, I have shared my story with others and they have had similar experiences. Not a good reputation in this area! More

RIP OFF I purchased a used vehicle,from Michael B Hanley, and he sold me an extended warranty on May 22 2014. And on 8-6-2014 i called the Warranty I purchased a used vehicle,from Michael B Hanley, and he sold me an extended warranty on May 22 2014. And on 8-6-2014 i called the Warranty company - Western General and i gave them the contract # for the warranty, and they told me they have no record of the contract, and know nothing about the warranty. Apparently mike took my money for the warranty and riped me off. Theif More

From the moment they answered phone, I knew it wasn’t going to be good, (a knowledgeable person should answer and set appointments). I brought my Edge into Auto Nation Ford in Jacksonville for a diagnost going to be good, (a knowledgeable person should answer and set appointments). I brought my Edge into Auto Nation Ford in Jacksonville for a diagnostic. Service tech- Tom Summers; his approach was short and rushed, bad approach since I ended up spending $2K for a new water pump (VERY BAD design Edge “Architect”). Time frame quoted was delayed, once I got my car back items were missing from it, my phone/car charger and I guess the mechanic liked the smell of my perfume so that was missing also. I called Tom and he completely BLEW ME OFF, maybe it’s because I’m a women. AWFUL Customer Service! I knew I should have taken my car to BOZARD Ford, and next time I defiantly will. I am extremely dissatisfied with Auto Nation Ford of Jacksonville. More

I went to AutoNation to purchase a new car as I had been extremely happy with their service department for the last 7 years. I was equally impressed with the sales department. I wanted to purchase a Ford extremely happy with their service department for the last 7 years. I was equally impressed with the sales department. I wanted to purchase a Ford as I wanted to buy American and also reward the company that did not involve itself in the government bailouts. Greg was extremely helpful, knowledgable, and made the purchasing experience very enjoyable. Many people in the office pitched in to expedite the sale as we were pinched for time. They couldn't have been more pleasant or helpful. Aside from all of that I love my new Explorer and my only regret is that I didn't get one sooner. More

I am so happy with my experience at auto nation so far! Greg was great. The first time we went to auto nation he was super busy but still took the time to listen to what we needed and our budget. He found Greg was great. The first time we went to auto nation he was super busy but still took the time to listen to what we needed and our budget. He found a car that suited all of my needs and wants! He went above and beyond every step of the way. We never felt pressured like we did at many other dealerships ( and we probably went to all of them trying to find the right car and the right deal). Greg offered financing through auto nation but did not try to shove it down our throats when we told him no. He followed up with us throughout the whole process even offering to meet us when he got an extra key for my new car so we wouldn't have to drive all the way to the dealership. Al and Paul (in service) was awesome as well. I am so impressed with the care and time taken to help us after the deal was done by everyone at auto nation. I am thrilled to tell my friends and family what a good deal we got at auto nation and how fantastic everyone was. More

I received Excellent customer service! All of my expectations were met! I would definitely recommend this dealership and Jerry Searles to my family and friends! expectations were met! I would definitely recommend this dealership and Jerry Searles to my family and friends! More

I had an awesome experience purchasing my new car from Jerry Searle & Mike Hanley, my experience was hassle free, they listened to me I told them what I wanted and the guys made it happen in a timely mann Jerry Searle & Mike Hanley, my experience was hassle free, they listened to me I told them what I wanted and the guys made it happen in a timely manner. Thanks guys for a job well done. More