AutoNation Ford Jacksonville

Excellent Customer Service from the start! Lance and his team were quick and proficient in helping me find my new car! I would recommend this dealership! from the start! Lance and his team were quick and proficient in helping me find my new car! I would recommend this dealership! More

Great team effort Bought my 2nd Ford Edge from Autonation Ford Jacksonville. My initial interaction was with Ricardo Allen. He was easy to relate to. He was patient and Bought my 2nd Ford Edge from Autonation Ford Jacksonville. My initial interaction was with Ricardo Allen. He was easy to relate to. He was patient and helpful with my decision process and when I was ready to complete the deal I worked with his associate Doug Hastings who was equally helpful and family relatable. After some discussion with my wife, I had some issues with the deal and Doug quickly made necessary adjustments to sale. Additionally, other parties got involved to help make the process goo smoothly - Jay (E-Commerce Mgr), Chris Newton (Used Car Sales), John Schlag (New Car Mgr), and finally Brad Burnett (GM). Good team effort without making me feel pressured. Without question, one of the most professional sales I have had the good fortune to deal with. I will definitely buy from this group again. Thank you More

GM Brad Burnett makes car buying a wonderful experience We have done business with Brad and his teams for nearly 30 years purchasing 14 vehicles. Regardless of our business relationship and friendship he/th We have done business with Brad and his teams for nearly 30 years purchasing 14 vehicles. Regardless of our business relationship and friendship he/they continue to work hard to win and maintain our business. More

Profressional Purchase a new F-150 Sales people were willing to sharpen their pencil on the pricing and we reach a nice compromise. I was very satisfied as fa Purchase a new F-150 Sales people were willing to sharpen their pencil on the pricing and we reach a nice compromise. I was very satisfied as far as buying a vehicle goes It was a very nice experience and would not hesitate in recommending this dealership Thank all you guys at AutoNation More

Quick work and kind staff Always treated with respect and kindness, they get the job done as quick as possible and get it done right. They're the best Autonation Ford around, t Always treated with respect and kindness, they get the job done as quick as possible and get it done right. They're the best Autonation Ford around, the Autonation on Blanding is awful More

Superior Service Superior and time efficient service. Good maintenance work at a fair price with OEM parts. James Davis was my service advisor and he could not have be Superior and time efficient service. Good maintenance work at a fair price with OEM parts. James Davis was my service advisor and he could not have been more helpful and informative. More

Timely Brought my F-150 in for a warranty repair. Susan handled getting the new rear window in and installed. Susan was quick and efficient at handling the p Brought my F-150 in for a warranty repair. Susan handled getting the new rear window in and installed. Susan was quick and efficient at handling the problem. More

Service department Complaints about repairs and policies semi-fixed (they paid half) after two live chats, an e-mail to Ford Motor Company, and several calls to both the Complaints about repairs and policies semi-fixed (they paid half) after two live chats, an e-mail to Ford Motor Company, and several calls to both the dealership and company customer service. More

Serice department people not compentent I bought my Ford Transit Truck from 2011 brand new from Mike shad (Former name for Currently called Auto Nation Ford). All my services was done throu I bought my Ford Transit Truck from 2011 brand new from Mike shad (Former name for Currently called Auto Nation Ford). All my services was done through Auto Nation Ford (or Mike Shad Ford from before). I am willing to pay top dollar for supposed "quality" services. My truck from beginning when it was under warranty, it shakes a lot. I repeatedly ask them(under warranty) to fix the shake, they always says that is normal when AC kicks on. But in winter right now, no AC kicking in, my truck still shakes. I am easy going and I have been living with Shaking truck for last 5 years. By now, my warranty is out. Then I just live with my shaking truck. I was working with Jim Lily which I never liked him for last 4 years. He always shows very impatient, short and look me down. Again, I tolerate it due to I want go to dealer ship for service. About 9 months (do not remember the exact date) I took my truck to have oil changed and I told Jim Lily that the oil sensor light is red and on. He needs to check to see what is wrong with the sensor. Jim Lily had me waited 3 hours in the customer waiting room for just an oil change. 3 hours later, they brought my truck out. Oil change done, but the red oil sensor light still on and red. I asked Jim to take truck back to turn the red oil sensor down. But not successful. Then Jim told me that my truck had to stay overnight for the sensor replacement. I was upset. I told Jim Lily that when I arrived 3 hours ago, I told you the oil sensor is out need check. If you know that the truck need stay overnight. I would call a rider and already back to work 3 hours ago. It is dis respectful my time to wait 3 hours later and my truck still need stay overnight. I asked for a manager, Renee (I hope the spelling is right) came out and apologies and says the truck is safe to drive and sensor I can fix it next time when I come to do oil change again. I left knowing the truck is safe, with the oil light on. On November 21, 2016, knowing parts may take some time to order ahead of time. I called first to make appointment. after I called more than 5 times try to make an appointment, but the phone keep hanging me up after I reach service. Finally, I have to leave a voice mail for somebody to call me back on November 21, 2016. About 20 minutes I left voice mail, Joe (a new person I never saw before) called and made appointment for me to come in November 22, 2016 at 9:30 AM. On the phone, I told them the list of things my truck needs: need 2 new tires, need replace that oil sensor, need oil change, my cooling liquid tank is empty, but my truck never over heat for the last 6 month and I want them to fix it. After I told Joe the list, he said that I need transmission oil and brake oil to be replaced. I did not hesitate and I signed a $900 some charge written approval for them to do the work. I asked him, for the cooling liquid missing, but no overheating, is that will be more money? He said he has to look at the truck first and let me know later. I was sitting in that waiting room and they had very nice man asked me if I wanted to take a ride to back to my work. I have been doing service for 5 years and this is first time I as offered a rider. Knowing my list is pretty long, I took the offer and ride with Auto Nation rider to my office yesterday morning. Hours later, Joe called me said that after I checked, they find a water pump is leak water and that is why even I do not see cooling liquid in my truck container, but all the cooling liquid still there and that is the reason my truck will not over heating without cooling liquid for last 6 months. He asked me to verbally authorize total for $1400 and some change to fix all the list I gave to them yesterday morning. I repeatedly asked Joe, are you sure that will fix the cooling liquid missing? Joe re-confirmed with me that $1400 something will fix all the things I requested yesterday morning. I never asked for any discount or questioned his price structure. I heard they charge me $99 or something for checking which I was ok with all the $1400 and some change charges. I was looking forward to getting my truck back today. But Around 11 am on November 23, 2016, I got a call from Joe and he said, we fixed the water pump. But today we found the radiator is leaking and it is another $700 to fix the cooling problem. I was not happy with they robbing me like this. I repeatedly asked Joe yesterday that after you diagnosed, is that all to fix the cooling system and he said yes with very confident. I told Joe, I do not want to pay that extra $700 to have the cooling system fixed. I want only $1400 something (yesterday’s 2nd quote after their technician charged me so much money for diagnose) and I want to make sure my car is not overheating or damaged by their technician. I brought the truck to them yesterday which my truck was driving last 6 month without cooling and without overheating. Now, Joe will not release my truck without my signature that says that I refuse to fix. I cannot sign that since my truck was not over heating when I brought the truck to them yesterday. I called complaint again and I am waiting for a call back from Renee. I have left a message with Renee and it has been 2 hours and I am still waiting for that call back. Right now is about 2 PM on November 23, 2016. More

Great experience Rini Schepen was our sales person. Great dealership and a really nice guy to work with.. No pressure and received a great deal on a new 2016 Ford F Rini Schepen was our sales person. Great dealership and a really nice guy to work with.. No pressure and received a great deal on a new 2016 Ford Focus SE that I helped my niece purchase. I had purchased a Ford F150 earlier in the year and returned there and received very good service with both the financing and the sale. Would return again when ready to purchase another car in the future. More