AutoNation Ford Jacksonville

Lease agreement The initial experience with Sales Associate, Brian Watson, was excellent. He asked the right questions, was very attentive, and made my wife and I fee The initial experience with Sales Associate, Brian Watson, was excellent. He asked the right questions, was very attentive, and made my wife and I feel comfortable. I would ask for Brian and the Sales Team again. After taking the test drive and discussing terms the service bogged down. I waited several hours to see someone in Financial Services. There were other customers ahead of me but I was told that at the end of the month all personnel was to stay late. One of the Financial Services people had left early. When I did finally see someone the paperwork could not be completed that night. I was told to come back the next day and everything would be handle quickly. Brian called me around 1:30 p.m. and said they were ready for me. I arrived before 2:00 p.m. It was another 40 minutes until I was finally seen and the contract was completed. Sales Team-Great, Contract completion Fair to Poor. I'm sure most transactions don't take that long. I do love my Focus though. More

Amazing and honest customer service experience If you are shopping around for a vehicle, go see sales assoiciate Joseph Czunernat, who is absolutely amazing. He is the perfect liaison between his c If you are shopping around for a vehicle, go see sales assoiciate Joseph Czunernat, who is absolutely amazing. He is the perfect liaison between his customers and dealership by advocating for his customers best interest going above and beyond for our needs. Purchasing a vehicle is a dreadful process and for the first time I felt tremendous relief as Joseph took the time to understand our family needs, he did not rush the process, listened, provided feedback and brainstormed with us. He made us feel comfortable by demonstrating his successful approach and getting to know us while not pushing his own agenda but rather working on our vision. He took the BS and fluff out of the process while provided clear info, honest pricing and diligently researched to find the perfect fit. If he didn't know something he would get the answer for us. My family was accommodated nicely as my three little kids were distracted with popcorn, cartoons on TV, candyand cookies all provided by the wonderful staff. We are now proud owners of a brand new Ford F250, fully loaded, and is a true beauty. Thanks again Ford family! This is our 4th Ford and we remain proud customers! More

Great car and great dealer Dealt with the internet manager, Lance Huish. He was terrific. I absolutely recommend buying a car from him. Great car, service and price. The Fus Dealt with the internet manager, Lance Huish. He was terrific. I absolutely recommend buying a car from him. Great car, service and price. The Fusion is a great car. More

New Ford Edge Had a great experience at Auto Nation Ford Jacksonville with Shawnta, went in looking to just test drive an Edge to see if i even still wanted one as Had a great experience at Auto Nation Ford Jacksonville with Shawnta, went in looking to just test drive an Edge to see if i even still wanted one as it had been several years since i had driven one. They allowed me to test drive it and gave me the information on it. Also they were willing to give me an appraisal on my car for trade in. With the price they offered i walked out 1 day layer with a great deal. Also thank you to Ike for getting me a great interest rate and be fun guy to work with. More

AVOID AT ALL COST I have paid over $1400 dollars for my brakes to be services after the pedal went to the floor and almost all braking power was lost. I also asked them I have paid over $1400 dollars for my brakes to be services after the pedal went to the floor and almost all braking power was lost. I also asked them to look at a leak in the interior. Three trips later, my brakes still aren't right and are making an awful noise, AND my roof still leaks. Service manager will not call back and you get a run around when you ask to speak with a manager one on one instead of leaving a message. My buying experience with them was great, but their service department is the worst I have EVER seen. More

New Edge I worked with Jake Rothman to purchase a new Edge and I couldn't be happier! Jake was so attentive, easy to work with and really cares about what yo I worked with Jake Rothman to purchase a new Edge and I couldn't be happier! Jake was so attentive, easy to work with and really cares about what you want in a vehicle. The process was so smooth and easy from beginning to end, I would recommend Jake and this dealership to anyone! More

Do not visit for service! DO NOT BRING YOUR VEHICLE HERE FOR SERVICE! I have had a terrible time working with this dealerships service department. They have continually set a DO NOT BRING YOUR VEHICLE HERE FOR SERVICE! I have had a terrible time working with this dealerships service department. They have continually set and missed their own time lines for updates, have trouble giving accurate estimates for service, and even had trouble using their own technology. They quoted me $1700+ for a repair. I called another Ford dealership in town, told them the same repair I needed done, and was quoted at $1200. I have a unique situation where I need them to work with Ford Corporate (the only way to work with them apparently is via a dealership) and I cannot get these people to give me any information showing that there has been progress. Just an example of the service to expect, on the 5th I was told that they were waiting on an email back from the Ford Customer Service rep about my case. Today is the 16th and they have not made contact with me since. Its been over 10 days. The only way I've made any progress with them is when I initiate it. This part actually made me laugh. They had my truck for just over a month. When I got it back a family of spiders moved in. I sat back in the drivers seat for the first time and what do you know, there was a giant spider web with a living spider crawling around strung between the steering wheel and door frame. I'm still finding spider webs inside and its been over a week. That was just the icing on the cake. The only reason I came to this dealership in the first place was because the truck wasn't running correctly and they were the closest dealership but that was a terrible decision that my family or I will not make again. More

Great car buying experience! Lance Huish and Rob Bradley were a great team to work with. They made the process for picking the right vehicle all the way through signing all the f Lance Huish and Rob Bradley were a great team to work with. They made the process for picking the right vehicle all the way through signing all the financial documents seamless and virtually painless. Car buying takes a long time, but they made sure I was in and out as quickly as possible. I would definitely recommend this dealership to others. More

Love my new Edge ! Just awesome ! Not pushy and very knowledgeable. We were able to workout what I was comfortable with and what my best options were. Very friendly staf Just awesome ! Not pushy and very knowledgeable. We were able to workout what I was comfortable with and what my best options were. Very friendly staff ! More

Best dealership experience ever . Jack and Ike were two of the best sales people I've ever worked with both men were courteous knowledgeable and listened to what I had to say . Jack and Ike were two of the best sales people I've ever worked with both men were courteous knowledgeable and listened to what I had to say More