AutoNation Ford Jacksonville

Buying experience Shameful experience at this location, I stop by to test drive a new f150 today truck, the manager at this location failed to inform me about rebates a Shameful experience at this location, I stop by to test drive a new f150 today truck, the manager at this location failed to inform me about rebates and how financine works with the rebates. The manager gave me a purchase price sheet , I was ok with the price and ready to purchase the vehicle but the interest rate was 3.99% so I decided to give a call to my bank to see what interest they will give me,to my surprise they gave me 2.99% so I collected the check From my bank to pay for the truck . The moment I said to the manager that I have my own finance, things got ugly the manager got very upset and unprofessional about the fact that I had my own financing in place he assumed I was going to finance with them witch was a lie, I did not commit to a financing option at that time and I said I might do it if the rates are ok for me, then he turn around and left me with my check in hand .I’m a business owner and I will never turn my back on my customer and leave becuse The costumer did not make me a profit that I was counting on, I can understand that the dealer need to meet a number criteria to make it profitable to do business, I was not informed correctly how the rebates work with the dealer financing I was just given a purchase number to buy the vehicle and that was it, I have call another dealer in Orlando to request information on the same vehicle about $1000 dollars cheaper and the person how talk to me on the phone explain it correctly the way that the rebates work, they apply all the rebates to the advertised price and then see if you qualify for it base on financing option an so on, they took the time to explain that if you have your own financing you will lose about $1500 dollars of rebates, my problem is that if you as a professional manager see the situation just take few minutes to explain it to me and I’m pretty sure I would understand and proceed with the in house financing and then refinance later with my bank, because of this person reaction the company have lost a costumer an a sale. More

Great Experience! One of the easiest dealerships I've worked with. It was a pleasure to work with Josh Driscoll- he was straight forward, prompt in answering me, and he One of the easiest dealerships I've worked with. It was a pleasure to work with Josh Driscoll- he was straight forward, prompt in answering me, and helped me do the whole deal stress-free. I highly recommend this dealership if you don't want to play games and overthink the whole process! More

Autonation @Philips -repeat customer 2nd car purchase...Shawnta was an attentive salesperson who took the time to find the right car for me. AN also has excellent service center 2nd car purchase...Shawnta was an attentive salesperson who took the time to find the right car for me. AN also has excellent service center More

Great Experience I had a wonderful experience at Autonation, Gil showed me around and was very knowledge of the vehicles we looked at. Also a shoutout to Shane and Ric I had a wonderful experience at Autonation, Gil showed me around and was very knowledge of the vehicles we looked at. Also a shoutout to Shane and Richa for also taking good care of us. I'll certainly recommend and be a return customer. More

Go see Jacob now! I can't say enough about working with Jacob Rothman on the purchase of my new-to-me Escape. The car buying process can be extremely stressful (especia I can't say enough about working with Jacob Rothman on the purchase of my new-to-me Escape. The car buying process can be extremely stressful (especially considering I was transferring everything from out of state and was new to town) but he made this process a breeze. I was actually disappointed when all the paperwork was done as that meant I couldn't work with him more. I have worked in Customer Service for many many years and he is definitely a diamond in the rough. He was quick to answer any questions and made me feel like a priority. He truly went above and beyond to meet my needs and my schedule. I can't wait to really enjoy my Certified Pre-Owned Escape! He made me feel confident with my purchase and answered all of my questions thoroughly. If I had $1,000,000 I would bring it all to buy cars with Jacob! More

Outstanding The quality of service from both gentlemen was great. Both of the salesmen made sure that we was completely satisfied with the truck that we brought. The quality of service from both gentlemen was great. Both of the salesmen made sure that we was completely satisfied with the truck that we brought. My hubby loves his 2018 F-150 More

Great experience purchasing Love the AutoNation team and especially Shawnta who helped my husband land the truck of his dreams. Initially when we looked it was a little over our Love the AutoNation team and especially Shawnta who helped my husband land the truck of his dreams. Initially when we looked it was a little over our target budget but with some help Shawnta secured us a deal we could live with in our budget. Thanks for making this a great experience for us. More

Best car buying experience I have ever had. A pleasure to work with to get us in the vehicle we were looking for.From start to finish listened to what we are intrested in and and got us in the p A pleasure to work with to get us in the vehicle we were looking for.From start to finish listened to what we are intrested in and and got us in the payment range were comfortable with.I am definitely going to let everyone know looking for a car to go to Auto Nation Ford of Jacksonville and see Jack T. and the rest of the staff. More

Lease agreement The initial experience with Sales Associate, Brian Watson, was excellent. He asked the right questions, was very attentive, and made my wife and I fee The initial experience with Sales Associate, Brian Watson, was excellent. He asked the right questions, was very attentive, and made my wife and I feel comfortable. I would ask for Brian and the Sales Team again. After taking the test drive and discussing terms the service bogged down. I waited several hours to see someone in Financial Services. There were other customers ahead of me but I was told that at the end of the month all personnel was to stay late. One of the Financial Services people had left early. When I did finally see someone the paperwork could not be completed that night. I was told to come back the next day and everything would be handle quickly. Brian called me around 1:30 p.m. and said they were ready for me. I arrived before 2:00 p.m. It was another 40 minutes until I was finally seen and the contract was completed. Sales Team-Great, Contract completion Fair to Poor. I'm sure most transactions don't take that long. I do love my Focus though. More

Amazing and honest customer service experience If you are shopping around for a vehicle, go see sales assoiciate Joseph Czunernat, who is absolutely amazing. He is the perfect liaison between his c If you are shopping around for a vehicle, go see sales assoiciate Joseph Czunernat, who is absolutely amazing. He is the perfect liaison between his customers and dealership by advocating for his customers best interest going above and beyond for our needs. Purchasing a vehicle is a dreadful process and for the first time I felt tremendous relief as Joseph took the time to understand our family needs, he did not rush the process, listened, provided feedback and brainstormed with us. He made us feel comfortable by demonstrating his successful approach and getting to know us while not pushing his own agenda but rather working on our vision. He took the BS and fluff out of the process while provided clear info, honest pricing and diligently researched to find the perfect fit. If he didn't know something he would get the answer for us. My family was accommodated nicely as my three little kids were distracted with popcorn, cartoons on TV, candyand cookies all provided by the wonderful staff. We are now proud owners of a brand new Ford F250, fully loaded, and is a true beauty. Thanks again Ford family! This is our 4th Ford and we remain proud customers! More