AutoNation Ford Jacksonville

Go see Jacob now! I can't say enough about working with Jacob Rothman on the purchase of my new-to-me Escape. The car buying process can be extremely stressful (especia I can't say enough about working with Jacob Rothman on the purchase of my new-to-me Escape. The car buying process can be extremely stressful (especially considering I was transferring everything from out of state and was new to town) but he made this process a breeze. I was actually disappointed when all the paperwork was done as that meant I couldn't work with him more. I have worked in Customer Service for many many years and he is definitely a diamond in the rough. He was quick to answer any questions and made me feel like a priority. He truly went above and beyond to meet my needs and my schedule. I can't wait to really enjoy my Certified Pre-Owned Escape! He made me feel confident with my purchase and answered all of my questions thoroughly. If I had $1,000,000 I would bring it all to buy cars with Jacob! More

Outstanding The quality of service from both gentlemen was great. Both of the salesmen made sure that we was completely satisfied with the truck that we brought. The quality of service from both gentlemen was great. Both of the salesmen made sure that we was completely satisfied with the truck that we brought. My hubby loves his 2018 F-150 More

Great experience purchasing Love the AutoNation team and especially Shawnta who helped my husband land the truck of his dreams. Initially when we looked it was a little over our Love the AutoNation team and especially Shawnta who helped my husband land the truck of his dreams. Initially when we looked it was a little over our target budget but with some help Shawnta secured us a deal we could live with in our budget. Thanks for making this a great experience for us. More

Best car buying experience I have ever had. A pleasure to work with to get us in the vehicle we were looking for.From start to finish listened to what we are intrested in and and got us in the p A pleasure to work with to get us in the vehicle we were looking for.From start to finish listened to what we are intrested in and and got us in the payment range were comfortable with.I am definitely going to let everyone know looking for a car to go to Auto Nation Ford of Jacksonville and see Jack T. and the rest of the staff. More

Lease agreement The initial experience with Sales Associate, Brian Watson, was excellent. He asked the right questions, was very attentive, and made my wife and I fee The initial experience with Sales Associate, Brian Watson, was excellent. He asked the right questions, was very attentive, and made my wife and I feel comfortable. I would ask for Brian and the Sales Team again. After taking the test drive and discussing terms the service bogged down. I waited several hours to see someone in Financial Services. There were other customers ahead of me but I was told that at the end of the month all personnel was to stay late. One of the Financial Services people had left early. When I did finally see someone the paperwork could not be completed that night. I was told to come back the next day and everything would be handle quickly. Brian called me around 1:30 p.m. and said they were ready for me. I arrived before 2:00 p.m. It was another 40 minutes until I was finally seen and the contract was completed. Sales Team-Great, Contract completion Fair to Poor. I'm sure most transactions don't take that long. I do love my Focus though. More

Amazing and honest customer service experience If you are shopping around for a vehicle, go see sales assoiciate Joseph Czunernat, who is absolutely amazing. He is the perfect liaison between his c If you are shopping around for a vehicle, go see sales assoiciate Joseph Czunernat, who is absolutely amazing. He is the perfect liaison between his customers and dealership by advocating for his customers best interest going above and beyond for our needs. Purchasing a vehicle is a dreadful process and for the first time I felt tremendous relief as Joseph took the time to understand our family needs, he did not rush the process, listened, provided feedback and brainstormed with us. He made us feel comfortable by demonstrating his successful approach and getting to know us while not pushing his own agenda but rather working on our vision. He took the BS and fluff out of the process while provided clear info, honest pricing and diligently researched to find the perfect fit. If he didn't know something he would get the answer for us. My family was accommodated nicely as my three little kids were distracted with popcorn, cartoons on TV, candyand cookies all provided by the wonderful staff. We are now proud owners of a brand new Ford F250, fully loaded, and is a true beauty. Thanks again Ford family! This is our 4th Ford and we remain proud customers! More

Great car and great dealer Dealt with the internet manager, Lance Huish. He was terrific. I absolutely recommend buying a car from him. Great car, service and price. The Fus Dealt with the internet manager, Lance Huish. He was terrific. I absolutely recommend buying a car from him. Great car, service and price. The Fusion is a great car. More

New Ford Edge Had a great experience at Auto Nation Ford Jacksonville with Shawnta, went in looking to just test drive an Edge to see if i even still wanted one as Had a great experience at Auto Nation Ford Jacksonville with Shawnta, went in looking to just test drive an Edge to see if i even still wanted one as it had been several years since i had driven one. They allowed me to test drive it and gave me the information on it. Also they were willing to give me an appraisal on my car for trade in. With the price they offered i walked out 1 day layer with a great deal. Also thank you to Ike for getting me a great interest rate and be fun guy to work with. More

AVOID AT ALL COST I have paid over $1400 dollars for my brakes to be services after the pedal went to the floor and almost all braking power was lost. I also asked them I have paid over $1400 dollars for my brakes to be services after the pedal went to the floor and almost all braking power was lost. I also asked them to look at a leak in the interior. Three trips later, my brakes still aren't right and are making an awful noise, AND my roof still leaks. Service manager will not call back and you get a run around when you ask to speak with a manager one on one instead of leaving a message. My buying experience with them was great, but their service department is the worst I have EVER seen. More

New Edge I worked with Jake Rothman to purchase a new Edge and I couldn't be happier! Jake was so attentive, easy to work with and really cares about what yo I worked with Jake Rothman to purchase a new Edge and I couldn't be happier! Jake was so attentive, easy to work with and really cares about what you want in a vehicle. The process was so smooth and easy from beginning to end, I would recommend Jake and this dealership to anyone! More