AutoNation Ford Jacksonville

Super Team Nothing but smiles and laughter all the while meeting and exceeding my needs. This was a great experience for me with a TEAM of professionals who kn Nothing but smiles and laughter all the while meeting and exceeding my needs. This was a great experience for me with a TEAM of professionals who know exactly what customer service is. Thanks to all. More

Was having an horrible time until these guys I was having a terrible time trying to get a vehicle from an other dealership. These guys saved the day, chris Marley and gil were amazing and true I was having a terrible time trying to get a vehicle from an other dealership. These guys saved the day, chris Marley and gil were amazing and true to their word. More

Purchased a 2019 Ford Ranger XLT Supercrew 4WD - Great deal! First time I have worked with Autonation Ford of Jacksonville (Phillips). It was a great deal and staff was excellent. I highly recommend my salesper First time I have worked with Autonation Ford of Jacksonville (Phillips). It was a great deal and staff was excellent. I highly recommend my salesperson, Karen Dublin. Who was professional and personable! If you are shopping Ford in Jacksonville, go here and ask for Karen! Thank you, Vince Corbisiero Jacksonville, FL More

Great Saleman!! Jeff & Lance we’re outstanding to work with! Drove 200+miles to purchase my car and it was well worth the drive! I highly recommend this dealership! Jeff & Lance we’re outstanding to work with! Drove 200+miles to purchase my car and it was well worth the drive! I highly recommend this dealership! More

This goes beyond awful customer service They have had my Mustang for weeks waiting on a part...which is fine. However, my service advisor Laura refuses to return phone calls or e-mails. I do They have had my Mustang for weeks waiting on a part...which is fine. However, my service advisor Laura refuses to return phone calls or e-mails. I don't think calling once a week for an update is unreasonable but she won't even return my phone call! 2 days later after no return call I e-mail her...no response to that either. 2 days after that another phone call and I AGAIN left a voicemail. She finally sends me a cursory e-mail with no details other than "we are working on it". I can't even talk to her to discuss other possible options I have. Not only is this horrendous customer service but where is the decency in ignoring someone like that? I will have to physically present myself at their service center to get any kind of answer. Never again...stay away!!! More

Awesome customer service Gil was a pleasure to work with. Fast, efficient and honest! I would recommend Gil Allen at Auto Nation to anyone! Thank you So much Gil! Gil was a pleasure to work with. Fast, efficient and honest! I would recommend Gil Allen at Auto Nation to anyone! Thank you So much Gil! More

Great experience Rick Davis the salesperson was very courteous We met 3 mngrs Jay Popp that came to say hello. Chris Newton and Kile McQuillen came by just to check Rick Davis the salesperson was very courteous We met 3 mngrs Jay Popp that came to say hello. Chris Newton and Kile McQuillen came by just to check on us. No pressure whatsoever to buy. Christina in finance was a pleasure to deal with. Then we meet the Gm on our way out Mr Brad Burnett. He sure has a nice place. I highly suggest you purchase your next ride here More

Lemon About a 2015 Chevy Malibu the car ran fine for the first 4000 miles at about 5000 miles I start experiencing defects in the car the dealership did not About a 2015 Chevy Malibu the car ran fine for the first 4000 miles at about 5000 miles I start experiencing defects in the car the dealership did not want to help me at all there's no doubt in my mind they knew this car have problems It's just sad to me because I thought I was giving a great deal to find out I might be in a worser situation than I started in I only wrote this post because it's the truth and I put my name by these people's company and they did me dirty. More

Small Inventory, WORST TRADE-IN OFFERS Let me start first by saying that my Salesman Jacob Rothman was Outstanding. Was happy to help me with everything and anything I asked for. Even on h Let me start first by saying that my Salesman Jacob Rothman was Outstanding. Was happy to help me with everything and anything I asked for. Even on his day off he took my calls and answered any question I had. The dealership itself is a different story, The selection felt like less than half the size of the dealership I actually purchased my Truck from, Duval Ford. Before finding the perfect truck, I made the Mistake of letting the Used Car Sales Manager quote me on my Trade-in a FORD Fusion, HUGE MISTAKE. The offer I was given was abhorrent, I actually went across the street to the Nissan dealership before going to Autonation and was offered $1400 more and that was before any haggling or negotiating. Not only was the offer Terrible, but the Manager Jay Popp felt he needed to Lecture me for what felt like an hour on how "the game" works with used cars and how I would not get a better deal. I can honestly say, after having to sit there and listen to Jay ramble on, for what felt like forever, I was completely turned off by this dealership. Jacob still worked tirelessly to help me and I truly wish I would have been able to make a deal with him. My advice for anyone looking for a good value for their trade-in to look elsewhere. The management at this dealership is the Main reason for a low rating. Duval Ford was Excellent in every aspect of the Truck buying experience. More