AutoNation Ford Jacksonville

Great Saleman!! Jeff & Lance we’re outstanding to work with! Drove 200+miles to purchase my car and it was well worth the drive! I highly recommend this dealership! Jeff & Lance we’re outstanding to work with! Drove 200+miles to purchase my car and it was well worth the drive! I highly recommend this dealership! More

This goes beyond awful customer service They have had my Mustang for weeks waiting on a part...which is fine. However, my service advisor Laura refuses to return phone calls or e-mails. I do They have had my Mustang for weeks waiting on a part...which is fine. However, my service advisor Laura refuses to return phone calls or e-mails. I don't think calling once a week for an update is unreasonable but she won't even return my phone call! 2 days later after no return call I e-mail her...no response to that either. 2 days after that another phone call and I AGAIN left a voicemail. She finally sends me a cursory e-mail with no details other than "we are working on it". I can't even talk to her to discuss other possible options I have. Not only is this horrendous customer service but where is the decency in ignoring someone like that? I will have to physically present myself at their service center to get any kind of answer. Never again...stay away!!! More

Awesome customer service Gil was a pleasure to work with. Fast, efficient and honest! I would recommend Gil Allen at Auto Nation to anyone! Thank you So much Gil! Gil was a pleasure to work with. Fast, efficient and honest! I would recommend Gil Allen at Auto Nation to anyone! Thank you So much Gil! More

Great experience Rick Davis the salesperson was very courteous We met 3 mngrs Jay Popp that came to say hello. Chris Newton and Kile McQuillen came by just to check Rick Davis the salesperson was very courteous We met 3 mngrs Jay Popp that came to say hello. Chris Newton and Kile McQuillen came by just to check on us. No pressure whatsoever to buy. Christina in finance was a pleasure to deal with. Then we meet the Gm on our way out Mr Brad Burnett. He sure has a nice place. I highly suggest you purchase your next ride here More

Lemon About a 2015 Chevy Malibu the car ran fine for the first 4000 miles at about 5000 miles I start experiencing defects in the car the dealership did not About a 2015 Chevy Malibu the car ran fine for the first 4000 miles at about 5000 miles I start experiencing defects in the car the dealership did not want to help me at all there's no doubt in my mind they knew this car have problems It's just sad to me because I thought I was giving a great deal to find out I might be in a worser situation than I started in I only wrote this post because it's the truth and I put my name by these people's company and they did me dirty. More

Small Inventory, WORST TRADE-IN OFFERS Let me start first by saying that my Salesman Jacob Rothman was Outstanding. Was happy to help me with everything and anything I asked for. Even on h Let me start first by saying that my Salesman Jacob Rothman was Outstanding. Was happy to help me with everything and anything I asked for. Even on his day off he took my calls and answered any question I had. The dealership itself is a different story, The selection felt like less than half the size of the dealership I actually purchased my Truck from, Duval Ford. Before finding the perfect truck, I made the Mistake of letting the Used Car Sales Manager quote me on my Trade-in a FORD Fusion, HUGE MISTAKE. The offer I was given was abhorrent, I actually went across the street to the Nissan dealership before going to Autonation and was offered $1400 more and that was before any haggling or negotiating. Not only was the offer Terrible, but the Manager Jay Popp felt he needed to Lecture me for what felt like an hour on how "the game" works with used cars and how I would not get a better deal. I can honestly say, after having to sit there and listen to Jay ramble on, for what felt like forever, I was completely turned off by this dealership. Jacob still worked tirelessly to help me and I truly wish I would have been able to make a deal with him. My advice for anyone looking for a good value for their trade-in to look elsewhere. The management at this dealership is the Main reason for a low rating. Duval Ford was Excellent in every aspect of the Truck buying experience. More

Buying experience Shameful experience at this location, I stop by to test drive a new f150 today truck, the manager at this location failed to inform me about rebates a Shameful experience at this location, I stop by to test drive a new f150 today truck, the manager at this location failed to inform me about rebates and how financine works with the rebates. The manager gave me a purchase price sheet , I was ok with the price and ready to purchase the vehicle but the interest rate was 3.99% so I decided to give a call to my bank to see what interest they will give me,to my surprise they gave me 2.99% so I collected the check From my bank to pay for the truck . The moment I said to the manager that I have my own finance, things got ugly the manager got very upset and unprofessional about the fact that I had my own financing in place he assumed I was going to finance with them witch was a lie, I did not commit to a financing option at that time and I said I might do it if the rates are ok for me, then he turn around and left me with my check in hand .I’m a business owner and I will never turn my back on my customer and leave becuse The costumer did not make me a profit that I was counting on, I can understand that the dealer need to meet a number criteria to make it profitable to do business, I was not informed correctly how the rebates work with the dealer financing I was just given a purchase number to buy the vehicle and that was it, I have call another dealer in Orlando to request information on the same vehicle about $1000 dollars cheaper and the person how talk to me on the phone explain it correctly the way that the rebates work, they apply all the rebates to the advertised price and then see if you qualify for it base on financing option an so on, they took the time to explain that if you have your own financing you will lose about $1500 dollars of rebates, my problem is that if you as a professional manager see the situation just take few minutes to explain it to me and I’m pretty sure I would understand and proceed with the in house financing and then refinance later with my bank, because of this person reaction the company have lost a costumer an a sale. More

Great Experience! One of the easiest dealerships I've worked with. It was a pleasure to work with Josh Driscoll- he was straight forward, prompt in answering me, and he One of the easiest dealerships I've worked with. It was a pleasure to work with Josh Driscoll- he was straight forward, prompt in answering me, and helped me do the whole deal stress-free. I highly recommend this dealership if you don't want to play games and overthink the whole process! More

Autonation @Philips -repeat customer 2nd car purchase...Shawnta was an attentive salesperson who took the time to find the right car for me. AN also has excellent service center 2nd car purchase...Shawnta was an attentive salesperson who took the time to find the right car for me. AN also has excellent service center More

Great Experience I had a wonderful experience at Autonation, Gil showed me around and was very knowledge of the vehicles we looked at. Also a shoutout to Shane and Ric I had a wonderful experience at Autonation, Gil showed me around and was very knowledge of the vehicles we looked at. Also a shoutout to Shane and Richa for also taking good care of us. I'll certainly recommend and be a return customer. More