AutoNation Ford Jacksonville

Made appointment for oil change and was taken in on time service member was polite and didn’t have to wait long too long for service to be done service member was polite and didn’t have to wait long too long for service to be done More

Auto Nation Ford has been serving my vehicle for 6 years and I can always depend on their service and friendly staff. and I can always depend on their service and friendly staff. More

I had an issue with my 2018 F150 XLT so I went back to AUTONATION,talked to Stephanie in the service Dept. She was on top of the repair from the beginning to the end. Highly satisfied. Great Job to the AUTONATION,talked to Stephanie in the service Dept. She was on top of the repair from the beginning to the end. Highly satisfied. Great Job to the SERVICE TEAM. Thank you Stephanie for your time and consideration. Jeff More

Susan who works in the service department is excellent. Has always helped me and goes out of her way to make sure the work on my car is correct and done in the time she tells me. Has always helped me and goes out of her way to make sure the work on my car is correct and done in the time she tells me. More

Not educational on the process pertaining to say to recalls. I was told the part was on back order & my van would have to sit for moths. I took it to another Ford dealership & it was fixed in a week. A recalls. I was told the part was on back order & my van would have to sit for moths. I took it to another Ford dealership & it was fixed in a week. And that didn’t have the part in stock. More

My sercive rep J James was great per usual. Punctual and informative. Always a smooth process. informative. Always a smooth process. More

Usually pretty good. Bad experience last time in. No paperwork provided, the tech who checked me in just left. I had to track down where my truck was. Took almost 2 hours for a standard oil change (w paperwork provided, the tech who checked me in just left. I had to track down where my truck was. Took almost 2 hours for a standard oil change (with an appointment) More

Customer service, very rude and unprofessional. , her name is Stephanie. I was scheduled for inspection appointment for the recall and she convinced me that Ford motor company don’t know what they doing name is Stephanie. I was scheduled for inspection appointment for the recall and she convinced me that Ford motor company don’t know what they doing, hers words! I’ve lost my time and money for that day. I called again and they told me that inspection have to be done is safety matter and that I have recall on my car. More

Probably never going back to AN Ford. Every time I bring in my truck for service, it's another Thousand dollars or more. I brought in my 2010 F-150 for a heater core leak. I know enough about mechanics t in my truck for service, it's another Thousand dollars or more. I brought in my 2010 F-150 for a heater core leak. I know enough about mechanics that they were going to have to remove my entire dash to replace the core and hoses. What Makes me SO MAD is every time I bring it in, they "find something else"...I was told by the service writer, that along with core and hoses, the mechanic recommends that I also replace the water pump and thermostat. Total for the work is estimated at $2800.00. I explained to the writer that my truck has never run hot, has had the coolant flushed as a scheduled maintenance, so why should I replace something that isn't broken? I instructed them to leave my water pump and Thermostat alone. He then proceeds to tell me that they noticed moisture around the AC condenser and recommends that I replace that too, because it could be leaking...That would be another $1000.00 if I elect to do so. I explained, my AC is running fine and blows very cold and why should I replace something that isn't broken? - Checked and verified that there isn't anything wrong. He then proceeds to tell me the mechanic found a small transmission leak and I should consider replacing the seals and and trans flush...That would be another $1000.00 - Checked and verified there was nothing wrong... He then proceeds to tell me about a leaky pinion seal (they fixed once before) and that would be about $700.00 OMFG!!!!....Checked and verified there was nothing wrong with this either. So, before I go back there where they feel the need to xxxx me with add-ons and up-charges, I'll take my business elsewhere. More

I was sold a a 6990 car that was a lemon with in 60 days my transmission and other issues occurred my transmission and other issues occurred More