AutoNation Ford Jacksonville

Jessica in customer service is awesome! I always feel like she is looking out for my best interest. like she is looking out for my best interest. More

Great service i have taken my Ford to them for the past nine years and they work with me on every serve thanks nine years and they work with me on every serve thanks More

Special shout out to Stephanie, service writer at AutoNation Ford. Not even the service writer that was assigned to my service. I waited for the courtesy van that was stuck in traffic. When I app AutoNation Ford. Not even the service writer that was assigned to my service. I waited for the courtesy van that was stuck in traffic. When I approached Stephanie to inquire because I had to teach a class at 9:30 and was going to be late, Stephanie grabbed her purse and said "come on." and drove me to my office in her personal car. Service above and beyond. She took personal responsibility for my customer service! More

Great customer care service by Jay he is always friendly and he listens to my concerns. and he listens to my concerns. More

Very friendly and honest. I think her name was Jessica but she answered all of my questions and she was so friendly. That makes a big difference. but she answered all of my questions and she was so friendly. That makes a big difference. More

Great place. Service is reasonably priced; they get the work done in a reasonable amount of time. If I didn't buy another Ford from this dealership I would still use their service. Jessica Henry is a great work done in a reasonable amount of time. If I didn't buy another Ford from this dealership I would still use their service. Jessica Henry is a great service advisor. Whatever she is paid she deserves more. More

I went there for a oil change and I keep Lysol in my truck on my passager floor when I got my truck back I searched my truck and my Lysol was gone and then the attendant Rachel ask me do I need some mon truck on my passager floor when I got my truck back I searched my truck and my Lysol was gone and then the attendant Rachel ask me do I need some money for another can and that was not the issue. The issue whatever is in my truck should stay in my truck don’t touch stuff that does not belong to you I called the dealership and spoke to manager and she said nobody owned up to it which I knew nobody would.I don’t trust them with my truck. More

If you need warranty work done don’t go here. I had my first appt on 22 July to fix my back up camera which had been blanking out and window not staying rolled up. The window issue was fixed at the time o first appt on 22 July to fix my back up camera which had been blanking out and window not staying rolled up. The window issue was fixed at the time of turn in. I was told parts were ordered for the backup camera issue and that they would call me when the parts came in. I Never received a call they were in so I called on 30 Aug and were told they came in on that Saturday so I Made an appt for 8am Sep 2nd. When I came in for the appt and asked about time it took for the parts to come in the Warranty service agent said the parts didn’t need to be ordered that they’d been here all the time. 3hrs after I’d turned my car in I was told there’s no code popping up so there was no issue to fix. I explained the malfunction, again, so he talked to the maintenance guy who then looked and said the camera needed to be replaced. Later they decided to reprogram the camera instead of replacing it and told me it would take another 1 1/2 hrs (after having spent 3hrs supposedly pulling codes). When they finally completed the reprogramming they pulled the car came around where it sat for almost 45 minutes while I waited for the individual to turn it back over to me. It should also be noted I stood at the desk awaiting his return for 15 minutes before even being acknowledged. When finally noticed, it still took 2 people another 20+ minutes to find him and for him to return. More

My contact with the service department was nice. Although I did not get updates often, the ones I did get were nice, they just were not consistent. Outside of this, the biggest issue I had was spending so mu I did not get updates often, the ones I did get were nice, they just were not consistent. Outside of this, the biggest issue I had was spending so much money on a repair and tune up, and no one could be bothered to run it through the car wash. Little details count, and make you want to return. At this point, the experience did not meet the expense. More

Terry, kept me updated the through the whole ordering to delivery process roughly 14 weeks. Terry got the X-Plan for us, explained who we would talk to next and kept checking to finalize transaction. He set delivery process roughly 14 weeks. Terry got the X-Plan for us, explained who we would talk to next and kept checking to finalize transaction. He setup the phone in the truck, made sure full tank of gas done. Just a fantastic job. The whole sales team was outstanding getting the sale done Bill and Debi Vrobel More