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AutoNation Ford Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.3
974 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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10720 Phillips Hwy

Jacksonville, FL

32256

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Showing 974 reviews

November 27, 2023

This was the best service I’ve had in years. They did the requested services, found a nail in my tire and patched, and so glad they brought back the washing of the car, that made my day! More

by JoBeauJax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Dutcher
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Nov 29, 2023 -

AutoNation Ford Jacksonville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 27, 2023

I came in for an oil change and was taken care of to the highest degree. Including a hand wash on my vehicle. I recommend this place for service. More

by kellysboyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Nov 29, 2023 -

AutoNation Ford Jacksonville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 26, 2023

Susan is my service advisor of choice. She is focused yet pleasantly welcoming. She communicated effectively to keep me abreast as to the status of my f250 . More

by Stukral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
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Nov 27, 2023 -

AutoNation Ford Jacksonville responded

Hi, we're happy you found Susan to be so supportive during your experience here at AutoNation Ford Jacksonville. Feel free to stop by if you ever need any more help.

November 22, 2023

It was lacking in "Customer Service". Only one person greeted me when I pulled up to the Serices area. A young man setting by the door and was the only one to acknowledge me. Once I s More

by GDOUGLAS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of his name, but the individual greeting me at the Services Door was customer focus.
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Nov 24, 2023 -

AutoNation Ford Jacksonville responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.

November 22, 2023

I took my truck in for service and ended up with a fully serviced vehicle and got a free hand wash inside and out. I could not have been more pleased with the service. More

by drisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Carmichael
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Nov 25, 2023 -

AutoNation Ford Jacksonville responded

Hi Drisha, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 20, 2023

Auto nation took care of the battery that needed replacing and took care of the recall that needed to be completed. More

by Cghiles072
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t recall his name
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Nov 22, 2023 -

AutoNation Ford Jacksonville responded

Hello, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 19, 2023

Everyone there is so nice and respectful I’d 100% recommend going to this location. More

by Rios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Nov 21, 2023 -

AutoNation Ford Jacksonville responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Ford Jacksonville. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 19, 2023

Personnel have always been courteous, in person and by phone. Always use this Dealership when if I can get a timely appointment. More

by eghancock1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the names
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Nov 21, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

November 19, 2023

Great service, Above and beyond , Best service ever and my place to go for any automotive issues More

by Russd1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
5 star service
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Nov 21, 2023 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2023

I had a great experience. Ordered the vehicle online and the vehicle delivery was great. Very professional team. More

by modavey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle and others
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Nov 17, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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