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AutoNation Ford Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.3
971 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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10720 Phillips Hwy

Jacksonville, FL

32256

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Showing 971 reviews

November 22, 2023

It was lacking in "Customer Service". Only one person greeted me when I pulled up to the Serices area. A young man setting by the door and was the only one to acknowledge me. Once I s More

by GDOUGLAS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of his name, but the individual greeting me at the Services Door was customer focus.
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Nov 24, 2023 -

AutoNation Ford Jacksonville responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.

November 22, 2023

I took my truck in for service and ended up with a fully serviced vehicle and got a free hand wash inside and out. I could not have been more pleased with the service. More

by drisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Carmichael
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Nov 25, 2023 -

AutoNation Ford Jacksonville responded

Hi Drisha, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 20, 2023

Auto nation took care of the battery that needed replacing and took care of the recall that needed to be completed. More

by Cghiles072
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t recall his name
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Nov 22, 2023 -

AutoNation Ford Jacksonville responded

Hello, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 19, 2023

Everyone there is so nice and respectful I’d 100% recommend going to this location. More

by Rios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Nov 21, 2023 -

AutoNation Ford Jacksonville responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Ford Jacksonville. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 19, 2023

Personnel have always been courteous, in person and by phone. Always use this Dealership when if I can get a timely appointment. More

by eghancock1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the names
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Nov 21, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

November 19, 2023

Great service, Above and beyond , Best service ever and my place to go for any automotive issues More

by Russd1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
5 star service
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Nov 21, 2023 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2023

I had a great experience. Ordered the vehicle online and the vehicle delivery was great. Very professional team. More

by modavey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle and others
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Nov 17, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 10, 2023

Thanks for the great service. The team was very cooperative and even setup a late pickup with the sales department. Scheduling was excellent with very good communications. More

by jww1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Nov 14, 2023 -

AutoNation Ford Jacksonville responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 08, 2023

Great customer service. Erica was excellent! Thanks! You just converted me from using a different Ford Store's Service Dept. More

by jfsmith034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Nov 10, 2023 -

AutoNation Ford Jacksonville responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 07, 2023

Brian made my experience stress free. I usually hate coming to the car dealership, but my last visit changed my mind. I was absolutely blown away by the compassion Brian showed me. It was More

by Klr81215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Nov 10, 2023 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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