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AutoNation Ford Jacksonville

Jacksonville, FL

4.3
968 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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10720 Phillips Hwy

Jacksonville, FL

32256

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Showing 968 reviews

February 26, 2022

They are friendly people They take care of my vehicle of all the problems and they did that in a good time as well as schedule was More

by Florpjetri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lampke, Ricardo Allen
Mar 01, 2022 -

AutoNation Ford Jacksonville responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 24, 2022

Excellent service from the service department and representative. Great communication with me throughout the process, More

by mhnivens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aura in service
Feb 26, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 24, 2022

Very good customer service. I have used the repair center for all my ford oil changes. They always do a great job. I will continue to use. More

by Webb's care
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Pfenning
Feb 26, 2022 -

AutoNation Ford Jacksonville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

February 21, 2022

I came in for a oil change and was greeted by Susan in a very nice manner. My car was ready in just an hour. I will continue to use this dealership. More

by Palelsey3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan-service
Feb 24, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 19, 2022

Had the worst experience with the service department in regards to My used vehicle. Buyer beware!! More

by Padgettj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo Allen
Feb 21, 2022 -

AutoNation Ford Jacksonville responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.

February 19, 2022

Everyone was nice and very helpful'. The waiting area was very nice and the coffee was great. This was my first time at this dealership, but I will continue to have my vehicle serviced h More

by davidm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
susan gunnell
Feb 22, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 18, 2022

Great service department. Friendly customer service and nice facility. Clean and updated dealership. No inventory More

by Heathbradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department. Stephanie Mcquire
Feb 21, 2022 -

AutoNation Ford Jacksonville responded

Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 17, 2022

Sales person ensured me the car had factory navigation, several months later I discovered that it was not possible to subscribe to the factory navigation. I would have never bought the car had I know this. More

by dave
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Hubbard
Feb 18, 2022 -

AutoNation Ford Jacksonville responded

Hi Dave, we're disappointed to hear of the negative experience you had at our location. If you are willing, please call our General Manager at (904) 242-6499 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

February 17, 2022

Good service great professionalism patience and tolerance in intact. Need and recommend that they need a additional courtesy driver More

by Silverback
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Henry
Feb 18, 2022 -

AutoNation Ford Jacksonville responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

Feb 18, 2022 -

Silverback responded

Hire additional drivers to take to and from home while their vehicles are being serviced on

Feb 18, 2022 -

Silverback responded

Hire additional drivers to take customers to and from dealership

February 16, 2022

Bought a used F-150 elsewhere. Thought it shifted strangely so I took it to Autonation Ford - Jax. Service writers were pleasant and tech was great. Called me so I could walk hi More

by brentjmitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure
Feb 17, 2022 -

AutoNation Ford Jacksonville responded

Hello, thank you for taking the time to share your feedback with us. We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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