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AutoNation Ford Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.3
971 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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10720 Phillips Hwy

Jacksonville, FL

32256

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Showing 971 reviews

December 01, 2023

Tommy was the best salesperson I’ve had by far easiest purchase I’ve had great communication kept me updated on everything from the delivery start to finish 5 stars More

by mrsburgos23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas,kindelspire
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Dec 04, 2023 -

AutoNation Ford Jacksonville responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. We do hope we can be of assistance in the future. Take care!

December 01, 2023

My recall was done by the time given and the shuttle service man was great. More

by Alexis Amari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Dec 04, 2023 -

AutoNation Ford Jacksonville responded

Hi Alexis, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

December 01, 2023

Everyone was professional, friendly and helpful. We especially enjoyed our time with the Finance person. She gave the best customer service. More

by devonia.pearson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip, Kristen and others.
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Dec 04, 2023 -

AutoNation Ford Jacksonville responded

Hi Devonia, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Jacksonville! Feel free to stop by if you ever need any more help.

November 30, 2023

AutoNation was very quick and impressed me with the service they provided. I would recommend AutoNation service department. More

by rodamy16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Dec 02, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 28, 2023

Found out half way home that the new vehicle that I paid cash for was on empty. Several options that were on the vehicle sticker were not in the vehicle and they promised to supply those. Its been 3 months More

by rbrewer54
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Terry Leonard
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Nov 30, 2023 -

AutoNation Ford Jacksonville responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

November 28, 2023

I'm a part of the Honda family but came to Ford for the tire prices. Steve Cole and his team made it a great experience and it all went smoothly from start to finish. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cole
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Nov 30, 2023 -

AutoNation Ford Jacksonville responded

Hello Ashley, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 27, 2023

People were very nice and I liked that you get a wash at the end of the service. However I think that 2 hours and 20 minutes for a scheduled oil change is a bit long. More

by Ruthinbody
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Nov 29, 2023 -

AutoNation Ford Jacksonville responded

Hello, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (904) 242-6499. We'd appreciate the chance to make your experience a positive one.

November 27, 2023

This was the best service I’ve had in years. They did the requested services, found a nail in my tire and patched, and so glad they brought back the washing of the car, that made my day! More

by JoBeauJax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Dutcher
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Nov 29, 2023 -

AutoNation Ford Jacksonville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 27, 2023

I came in for an oil change and was taken care of to the highest degree. Including a hand wash on my vehicle. I recommend this place for service. More

by kellysboyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Nov 29, 2023 -

AutoNation Ford Jacksonville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 26, 2023

Susan is my service advisor of choice. She is focused yet pleasantly welcoming. She communicated effectively to keep me abreast as to the status of my f250 . More

by Stukral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
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Nov 27, 2023 -

AutoNation Ford Jacksonville responded

Hi, we're happy you found Susan to be so supportive during your experience here at AutoNation Ford Jacksonville. Feel free to stop by if you ever need any more help.

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