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AutoNation Ford Jacksonville

Jacksonville, FL

4.3
974 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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10720 Phillips Hwy

Jacksonville, FL

32256

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Showing 974 reviews

April 28, 2022

The service department is responsive and thorough. My service rep, Susan, gave me five-star communications and service. I have been a customer of AutoNation Ford Jacksonville for over six years and More

by joeybalskus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan
May 01, 2022 -

AutoNation Ford Jacksonville responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Jacksonville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

April 27, 2022

Outstanding Service! Needed an oil change and was in and out in less than an hour. My advisor made me aware of the next needed service. More

by desigta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Mcguire
Apr 30, 2022 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

May 01, 2022 -

desigta responded

Thank You Again

April 27, 2022

The physical environment was very nice. Oursalesmn Sean Lee was very good, friendly, polite. He helped us with whatever we needed. More

by Nancys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lee
Apr 30, 2022 -

AutoNation Ford Jacksonville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

April 26, 2022

Good dealership. Corrected my problem, however recommended maintenance included a cabin filter. …a 2012 F150 doesn’t have a cabin filter! Not sure if I’ll take my veh More

by Fordguy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Apr 28, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 25, 2022

The staff were prompt and attentive. My car was ready is a timely manner. Also, they did not try to ‘sell’ me on something I didn’t need. Jackie (I think that was her name) was very hel More

by KCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie? Service dept
Apr 27, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

April 25, 2022

The staff were very courteous and professional. I will most certainly buy my next car from this dealership More

by mclellandja
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fadil, Ababseh
Apr 27, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

April 22, 2022

Susan does a very good job in maintaining customer communication and discssing options and recommendations More

by hschorr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Gunnell
Apr 22, 2022 -

hschorr responded

ok

April 21, 2022

After a slight mix up as to where my truck was parked Stephanie took care of me and was even able to add a last minute oil change. The only other issue was that even though my truck was washed it still More

by christopher.d.olson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
stephanie mcguire
Apr 25, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.

April 21, 2022

Service blunders, poor vehicle service and poor customer service from management. Taking my needs somewhere else. More

by driedel2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service dept.
Apr 25, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (904) 242-6499 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

April 20, 2022

Great dealership Always been professional & fair I have purchased 4 vehicles No matter who you talk to they are polite More

by Hcason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Milani Noes
Apr 23, 2022 -

AutoNation Ford Jacksonville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

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