AutoNation Ford Jacksonville

My experience has always been very good. Jessica has worked with over the years since 2016. She’s very knowledgeable, professional and caring. Those working behind the scene are experts a Jessica has worked with over the years since 2016. She’s very knowledgeable, professional and caring. Those working behind the scene are experts and no doubt take pride in their work. The shuttle provision is wonder. Antwan is professional and friendly. I feel that I can trust the service I receive whenever I commit my vehicle to care. More

Good service friendly. Love my Ford. Would recommend dealership to others. Feel the dealership is honest and wouldn’t tell me I needed something I really didn’t. Love my Ford. Would recommend dealership to others. Feel the dealership is honest and wouldn’t tell me I needed something I really didn’t. More

Friendly no waiting in line quick service was seen at appointment time. Came in for oil change appointment time. Came in for oil change More

My service advisor, Waylon, was excellent. he was attentive and accurately took my repair request. Not only was the repairs done but the technician took the time to buff out a recent light scr he was attentive and accurately took my repair request. Not only was the repairs done but the technician took the time to buff out a recent light scratch that ran from the front fender to rear quarter panel of my F150. I was pleasantly surprised as it was unexpected (not on the repair list). This is a very pleasant shop, I've been coming here for 6 years and everyone is professional. Totally recommend this dealership. More

They were courteous, polite and professional. Randy went above and beyond to help us find a 2022 mustang GT. He found one, went down on his day off to pick it up. To our surprise not only was it Randy went above and beyond to help us find a 2022 mustang GT. He found one, went down on his day off to pick it up. To our surprise not only was it the perfect color, the bonus is the Mustang is a GT/CS!!! This dealership went way beyond any other Ford dealership we had stop at! So they are #1 in our book!!! More

Friendly, professional staff. No waiting in line to get help. Work completed quickly and done with care of my vehicle No waiting in line to get help. Work completed quickly and done with care of my vehicle More

Not the best customer service. I felt that the sales force, managers and finance manager weren’t that interested in my priorities, timeline or concerns but more like I would get t I felt that the sales force, managers and finance manager weren’t that interested in my priorities, timeline or concerns but more like I would get the vehicle when it’s convenient for them and their schedule. I agreed to buy on Saturday but the vehicle wasn’t at that store, it arrived on Wednesday. There finance offer was not competitive but then after I found financing only then did they call me to try to compete, then two more days to complete the paperwork and take delivery. That was eight days ago and I still don’t have all of the final paperwork and tag. I wouldn’t recommend this dealership. More

The staff at AutoNation Ford in Jacksonville are highly professional and expert… They are courteous, friendly and respectful professional and expert… They are courteous, friendly and respectful More

Never have any problems, everyone is always nice including Anton the shuttle driver. Had a recall on my Explorer. including Anton the shuttle driver. Had a recall on my Explorer. More

The service area is outstanding, Susan does her job very well, when she retires this year, you will never find a great replacement she is one of a kind. well, when she retires this year, you will never find a great replacement she is one of a kind. More