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AutoNation Ford Jacksonville

Jacksonville, FL

4.3
974 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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10720 Phillips Hwy

Jacksonville, FL

32256

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Showing 974 reviews

June 13, 2022

I was greeted quickly and professionally and was informed on how long the wait would be and I waited in a nice clean waiting area. More

by SasieB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie
Jun 15, 2022 -

AutoNation Ford Jacksonville responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 13, 2022

Waylon gave me great service and made the entire process smooth. I left there a completely satisfied customer. More

by Ckornbrath98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Waylon Frank
Jun 15, 2022 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2022

Great service as always , excellent communication , very happy with everything. Jessica is my favorite, but everyone is super nice at this dealership. More

by Protile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica .
Jun 13, 2022 -

AutoNation Ford Jacksonville responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

June 11, 2022

The maintenance/service department at this location is the worst I have ever experienced. I dropped off my F150 to get a few things worked on. Not only did they not fix the two main things that I dropped More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Henry,
Jun 13, 2022 -

AutoNation Ford Jacksonville responded

Hi Bill, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (904) 242-6499 -- we hope to hear from you soon.

June 10, 2022

Friendly staff. Fixed recall per manufacturers recommendation in a timely manner. No complaints. Would go back again. More

by pv32256
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessica
Jun 12, 2022 -

AutoNation Ford Jacksonville responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 10, 2022

Susan was Great ! ! Every item was addressed. She followed up with me during and after service. Thank you again !! More

by jbellissimo0726
Recommend Dealer
Yes
Employees Worked With
susan
Jun 11, 2022 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 09, 2022

Well to begin with everything was fine perfect! The courtesy car ride was perfect as well as the costumer service rep, the oil change, and the tire rotation. The part for the ac unit in s on back o More

by Countrygirl32082
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Jun 10, 2022 -

AutoNation Ford Jacksonville responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 09, 2022

Great people and service was provided as I requested and expected. Check-in and payment after service are well managed and hassle free. Jessica was very pleasant and accommodating. More

by strocach
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Henry
Jun 10, 2022 -

AutoNation Ford Jacksonville responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 08, 2022

I moved to Florida in June of 2021 and have had warranty work done on my F-150. Both times I worked with Jessica in the service department, she is fantastic. When it comes time to replace my current truck, More

by mike.matthias11
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessica
Jun 10, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 08, 2022

Very upfront with timeframe and information regarding my truck issues. Courteous and friendly staff and a very convenient shuttle service More

by Woodall.bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Jun 10, 2022 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

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