AutoNation Ford Jacksonville

The only place I will have my F-150 serviced. Jessica is fantastic to work with. Always a pleasure Jessica is fantastic to work with. Always a pleasure More

The only place I will have my Fusion serviced. The advisor was great, the shuttle service was excellent, and I would recommend them to anyone. The advisor was great, the shuttle service was excellent, and I would recommend them to anyone. More

We took our 2013 Ford Explorer in for oil change, tire rotation and HID bulb replacement. Our Service Writer, Jessica, who is fantastic to work with, called to let us know the HID bulb would be covered un rotation and HID bulb replacement. Our Service Writer, Jessica, who is fantastic to work with, called to let us know the HID bulb would be covered under our Ford Extended Service Plan. We expressed our concern that the new HID bulb could potentially be a different output color than the existing one. We asked her to have the technician turn on the lights and compare the light output before reassembly, as the entire front bumper cover has to come off to change the bulbs. We told her we would buy the other bulb if they are different, as it would have been less expensive to install it while they had the cover off for the warranty work. When she called to say the car was complete, she advised the technician said they matched perfectly. So we went and picked up the Explorer. On the drive home, I followed my husband so he could observe the lights and their appearance. To our dismay, the bulb colors were completely different, not even close. Had the technician taken just a few extra seconds to look at the light output prior to reassembling the bumper cover, we wouldn't be taking the Explorer back a second time to address it. We want to be clear, Jessica is fantastic to work with and does a great job at customer service and communication. More

Waylon n james took time to give me a good rate on fixing my def on my 17 f350 with 7300 miles and did it in one day thank you my def on my 17 f350 with 7300 miles and did it in one day thank you More

Stephanie McGuire is awesome. She is very professional and made my experience wonderful. I will feel very comfortable going back to her for service. She is very professional and made my experience wonderful. I will feel very comfortable going back to her for service. More

Service desk is the most confusing place. There should be a sign where to go and wait instead of floating around trying to catch an assistant's eye. And to be honest, unless I stare them down There should be a sign where to go and wait instead of floating around trying to catch an assistant's eye. And to be honest, unless I stare them down they will ignore me. Definitely room for improvement here More

I went to buy a used truck and buy an f150 and was happy with the service everyone was great. I would recommend them to anyone. with the service everyone was great. I would recommend them to anyone. More

Jessica did a Great Job of communicating with me and was very friendly and certainly cute.....!!! very friendly and certainly cute.....!!! More

My service adisor, Stephanie is consummate professional, efficient, through, empathetic to my unusual service request. The on board computer failed in my 2007 Ford Explorer and Ford no longer supports any efficient, through, empathetic to my unusual service request. The on board computer failed in my 2007 Ford Explorer and Ford no longer supports any replacement. I went to an outside agency and purchased a remanufactuered unit and then was confronted with the installation and programing which is not straight forward without the necessary OEM equipment. Without hesitation or accusing tone of why I would provide my own parts she executed an work order for Mr. Kenny Bennett, TECH to perform the install and final programing. Before Kenny started the work he met with me and discussed the entire process and also additional testing to ensure a flawless installation which he did. Stephanie & Kenny are a credit to this organization and I am very much satisfied and appreciative for their involvent from start to finish. More

The staff is always courteous and friendly And keep me informed about my vehicles issues informed about my vehicles issues More