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AutoNation Ford Jacksonville
Jacksonville, FL
974 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 974 reviews
July 01, 2022
Customer service was good and staff very polite, but I made an appointment for a recall and to address a service requirement on my tire servicing kit for 2017 mustang. The appointment was at 930am. At 430 made an appointment for a recall and to address a service requirement on my tire servicing kit for 2017 mustang. The appointment was at 930am. At 430pm I had not received a call so I called them. I was told my vehicle was ready. When I picked up the car, the service rep told me they ordered parts for the recall and I would need to schedule another appointment when the parts came in. She also told me that she reset the service indicator for the tire servicing kit as soon as I arrived. So my car was there for seven hours to order parts and to not even look at the tire servicing kit, only to reset the indication inside the vehicle. Just a bit frustrating. Plus the appointment was made almost 2 weeks in advance. More
by Billrhodes76
Employees Worked With
Stephanie
June 30, 2022
Stephanie is my service rep and she is so efficient to get me in and out for my oil change to make my Ford Escape a road warrior for my trip to Michigan many miles away.While I waited I treated myself to get me in and out for my oil change to make my Ford Escape a road warrior for my trip to Michigan many miles away.While I waited I treated myself to a hot chocolate that was provided in the wait area for customers waiting for my car to get the oil changed and a full inspection of my car from the tires up to make sure everything was a-ok. More
by sanjoe1213
Employees Worked With
Stephanie M
June 28, 2022
Overall, the service at Autonation is very good, but it was the communication from our service advisor that made the difference. While issues can always occur, strong communication with the customer is wh was the communication from our service advisor that made the difference. While issues can always occur, strong communication with the customer is what makes a difference ! More
by brad.leiser
Employees Worked With
Jessica
