AutoNation Ford Jacksonville

They called me about a Subaru promptly, but the car I was interested in was already sold. No pressure. I liked that. They know what I’m looking for and I’m sure they’ll follow up. interested in was already sold. No pressure. I liked that. They know what I’m looking for and I’m sure they’ll follow up. More

Good personnel that are willing to work with you. JR was great to work with. JR was great to work with. More

Noel was extremely helpful with us purchasing our new vehicle. We test drove multiple vehicles and even took one home. We never felt pressure and everyone was helpful and knowledgeable. Ford didn’t disap vehicle. We test drove multiple vehicles and even took one home. We never felt pressure and everyone was helpful and knowledgeable. Ford didn’t disappoint again. That’s why we keep coming back. More

Recently took my 2023 Ford Ranger in for Service and to check a couple of issues I was having. Making an appointment online was super easy. Showed up the morning of my appointment (a Wednesday) and check check a couple of issues I was having. Making an appointment online was super easy. Showed up the morning of my appointment (a Wednesday) and checking in was easy. Talked to the Susan the Service Advisor and she took care of getting me checked in and she made notes of things for them to check. She told me I may not be able to get my truck back until Friday. Kind of bummed, but understood it would take some time to look at my issues. One of the issues I was having was my Driver's Side rear floorboard would get wet when it rained. Was informed on Friday that the part would arrive Saturday and that I could potentially pickup my Truck on Monday. I asked Susan which part and all she could say was a seal but did not know which one. I feel that the part that was being ordered should have been available in the computer system or central location the Service Advisor could look at. I called the dealership on Monday afternoon and was told by Susan that the Service Technician had called out sick and couldn't tell me if the seal had arrived and been replaced. Again, this is information that should be available to the Service Advisor. Another issue I had reported was a clunk sound when stopping or taking off. The Service Advisor said that the Service Technician could not get the sound to appear and asked me to come in and see if I could get the sound to show up with a technician. I arrived on Tuesday morning to do so and could not get the sound to duplicate. No issue there, but I asked if they knew if the seal had been replaced yet and she could not answer the question. When I took the test drive, it was with a Service Technician manager, and he told me that he believed the seal had been replaced but would confirm. He offered to reset the transmission modules to see if that cleared up the clunk sound that I occasionally heard. Received a call later that day that the truck was ready to be picked up. Picking up the truck was easy. Another Issue I reported was that the factory ordered and installed tonneau cover was leaking. The Service Advisor told me that it even though it was ordered and installed from the factory that it was not covered under warranty per the parts manager. I don't agree with this. The Oil change and service done to my truck seem to have been done correctly and on the Wednesday I dropped it off. So far the Seal that they replaced on the driver's side rear door seems to have stopped the water leaking into the truck. Susan was very professional and friendly. My biggest recommendation is that Service Advisors have access to more information prior to contacting customer to be able to better answer questions. More

we were very pleased with the whole shopping and buying experience. the sales team were very pleasant to work with. very little haggling to come to an agreement. experience. the sales team were very pleasant to work with. very little haggling to come to an agreement. More

If you need a vehicle, this dealership has some of the most ethical business I’ve experienced in a dealership. If you get the chance to work with Jose, you will have an absolutely incredible and stress fr most ethical business I’ve experienced in a dealership. If you get the chance to work with Jose, you will have an absolutely incredible and stress free buying experience. More

Clean, professional, accommodating, responsive. They were prepared to answer all questions and were considerate of our needs and desires. They were prepared to answer all questions and were considerate of our needs and desires. More

Communication was very poor initially. After we continued to reach out to them, communication got better. On site visit and process was very good. After we continued to reach out to them, communication got better. On site visit and process was very good. More

Very experienced and customer friendly. All personnel keep the customer satisfaction and experience in mind. All personnel keep the customer satisfaction and experience in mind. More

Excellent teamwork and dedication with great service and back up - feel like coming back again back up - feel like coming back again More