AutoNation Ford Jacksonville

Excellent maintenance department. Really fast and thorough work! Would recommend this service department hands down! Really fast and thorough work! Would recommend this service department hands down! More

Always on time and pleasant to deal with. Always quick and efficient. Courtesy and polite Always quick and efficient. Courtesy and polite More

The service department, especially Stephanie and her team, are excellent. Courteous, prompt service and all expectations were met in this recall/service appointment. team, are excellent. Courteous, prompt service and all expectations were met in this recall/service appointment. More

Took my F-150 XLT for service. Oil change and tire pressure check. Service was performed as per scheduled appointment. I did not have to wait long time. Customer service was excel Oil change and tire pressure check. Service was performed as per scheduled appointment. I did not have to wait long time. Customer service was excellent. More

Well, the service department is top notch, friendly, courteous, and knowledgeable. Especially Stephanie. Sales group I have dealt with since King Crown Ford. Typical sales group. courteous, and knowledgeable. Especially Stephanie. Sales group I have dealt with since King Crown Ford. Typical sales group. More

Tooke my 2019 Ford Explorer in for an oil change, tire rotation and multi-point inspection. My battery died a few days later. I checked my receipt; a battery test wasn't done. THe battery died on a Satu rotation and multi-point inspection. My battery died a few days later. I checked my receipt; a battery test wasn't done. THe battery died on a Saturday. I called AutoNation Ford Jacksvonville and spoke to the service scheduler. I advised I would need to replace the battery as soon as I got the car started. I was told she wouldn't be able to get me in until the following Monday; this was just days after I was there and paid had paid for service. Everytime I take my SUV in there something seems to go wrong shortly after. Coincidence or lackadaisical service? More

25 year history with this dealership… Sales is a five star… Service for my new vehicle has been excellent, but I had a recent questionable experience with the service department star… Service for my new vehicle has been excellent, but I had a recent questionable experience with the service department More

I purchased my last 2 Trucks at this location with a great experience. Thank you 😉 great experience. Thank you 😉 More

Service Advisor Gary was assigned our appt. Due to scheduling conflicts, we were able to drop off our Escape the night before vs having to bring in on the morning of the actual appt. Gary calle Due to scheduling conflicts, we were able to drop off our Escape the night before vs having to bring in on the morning of the actual appt. Gary called on the morning of the appt to confirm he had car and service was working on it that day. Expectations had been set during the making of the appt that it could take all day, possibly 2 (due to recall work) to complete the work. On the same day, Gary called to advise all the work was completed. Again, scheduling was such that we needed to pick up the Escape a day later, which was no issue at all. All service items were completd. Selfishly would like it if Service was staffed to allow for an exterior only wash /"rinse off" before returning the vehicle to the customer. Otherwise, completely satisfied with this visit. More

The service department always handles the issue that you come in for. They are courteous and attentive to my concerns. come in for. They are courteous and attentive to my concerns. More