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AutoNation Ford Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.3
972 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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10720 Phillips Hwy

Jacksonville, FL

32256

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Showing 972 reviews

January 12, 2023

Dropped my vehicle off Friday nite for service on Saturday. Midday Saturday received a text saying vehicle was ready, fast service. Stephanie is the Best. She has real concern for her clients and More

by Dchristmas1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Maguire
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Jan 18, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 11, 2023

Ford Autonation Phillips Hwy is an excellent source for quality and professional service. I highly recommend them. More

by steffie1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie S. and Antwan Riley
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Jan 17, 2023 -

AutoNation Ford Jacksonville responded

Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Jacksonville and we hope to be of service again in the future.

January 10, 2023

I came in for an oil change and they discovered a water pump leak as part of the dealership's comprehensive service work. Gary Chaney was my advisor and explained the problem to me and helped get it schedu More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chaney
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Jan 13, 2023 -

AutoNation Ford Jacksonville responded

Hi Chris, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 09, 2023

My sunglasses came missing was told they were gonna be replaced and haven’t heard from the dealer as of today More

by Steven Cintron
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
don’t remember
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Jan 12, 2023 -

AutoNation Ford Jacksonville responded

Hi Steven, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.

January 05, 2023

Worked well with me to get car back quickly and in better condition than how I dropped it off More

by Awince91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Jan 07, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 04, 2023

Great experience! Kyle was very helpful and thorough explaining everything. Worked hard getting me a good deal. More

by thayla.buergo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Duteau
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Jan 06, 2023 -

AutoNation Ford Jacksonville responded

Hi Thayla, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 02, 2023

My visit this trip was for a recall that the friendly service department took care of in a timely manner while I enjoyed the customer lounge. The only hitch was the strange(to me) coffee machine. But I More

by HWF
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have a poor memory for names.
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Jan 05, 2023 -

AutoNation Ford Jacksonville responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 30, 2022

Very pleasant and friendly personnel to work with. Very organized and the process was smooth and timely. More

by Maquitono1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Hastings
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Jan 02, 2023 -

AutoNation Ford Jacksonville responded

Hi, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!

December 30, 2022

Performed service timely, professionally, and as promised. Service rep was friendly, helpful and contacted me when ready. More

by desert4
Recommend Dealer
Yes
Employees Worked With
Gary?
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Jan 03, 2023 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 30, 2022

My experience from start to finish was excellent. In each interaction the staff were polite and interested in helping the customer. I highly recommend AutoNation Ford for any service on your car, yo More

by cmfalletti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary and Antwan
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Jan 03, 2023 -

AutoNation Ford Jacksonville responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

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