AutoNation Ford Jacksonville

Worst customer service ever. Had my truck for 3 days to diagnose CEL and fix brake lights. Had to eventually call the GM just to get a callback from service advisor for update. W Had my truck for 3 days to diagnose CEL and fix brake lights. Had to eventually call the GM just to get a callback from service advisor for update. When I picked up the truck I asked assistant to help me check the brake lights. Still weren’t working. Two more times back to the tech while I waited to finally get them working. Unbelievable. Apparently they do not have a service manager and the customer service shows. Will never go back there. Customers beware! Find another dealer if you must have your car fixed by one. More

Excellent service and professional work from Ashley and the mechanic! Would highly recommend to anyone the mechanic! Would highly recommend to anyone More

Brought our F250 in for recall and was greeted by Stephanie. She kept us up to date with progress of the repairs. Exceptional service and staff. The mechanic Nick even greeted us when the truck was c Stephanie. She kept us up to date with progress of the repairs. Exceptional service and staff. The mechanic Nick even greeted us when the truck was completed. Would recommend auto nation ford for your service needs. More

Wonderful, easy experience. No pressure, no obligation kinda place! Our sales associate was the bomb! No pressure, no obligation kinda place! Our sales associate was the bomb! More

The service Stephanie provided was the best there could be. Informative, patient and understanding. Thanks! be. Informative, patient and understanding. Thanks! More

The dealership is fine and the staff is friendly. I took my car in for a wheel alignment. As I drove home, I noticed a huge improvement. My car was drifting to the right and was very annoying. As I d I took my car in for a wheel alignment. As I drove home, I noticed a huge improvement. My car was drifting to the right and was very annoying. As I drove home, I noticed it was still drifting to the right, just not as much. I thought it was in my head, but as I drove it on the Interstate, the car was still drifting slightly. This drift has nothing to do with the crown in the road. It's 85% better but after paying $152.84 with tax, I believe it should be 100%. More

Jarrell was a pleasure to work with. Extremely professional and worked with me through every step of the sale. He was even on the spot with some bottled water. Great experience! Extremely professional and worked with me through every step of the sale. He was even on the spot with some bottled water. Great experience! More

Always have a positive experience at this dealership. My service manager is the best. Went in for a recall, the service technician performed the recall and I was on my way in very little time. My service manager is the best. Went in for a recall, the service technician performed the recall and I was on my way in very little time. More

Service Department is great. Ashley is amazing. She kept me posted on my service and sent me pictures. Best Service!! Ashley is amazing. She kept me posted on my service and sent me pictures. Best Service!! More

Excellent experience. Fair and reasonable priced. Ready when promised. Advisor Ashley was super to deal with. 100% happy. Fair and reasonable priced. Ready when promised. Advisor Ashley was super to deal with. 100% happy. More