AutoNation Ford Jacksonville

My vehicle was diagnosed with a failing water pump on January 27th. The work couldn’t not be completed that day so my vehicle was returned to me and I would be contacted once they were ready for the vehi January 27th. The work couldn’t not be completed that day so my vehicle was returned to me and I would be contacted once they were ready for the vehicle. I was never contacted! I reached back out to them on the 3rd of February and was told I couldn’t get back on schedule until Feb 13! I dropped the vehicle off on the 12th leaving keys in the drop box, called at noon on the 13th and no one had even touched the vehicle but I was promised it would be ready by 3:30 pm on the 14th! Well on the 14th I received a call at 2:30 stating that the vehicle wouldn’t be ready and I would have to leave it for an additional night! I made the advisor aware that I would not be able to do that because of prior appointments that I must make it to! He advised me that the vehicle was disassembled and suggested I rent a car on my dime! “Absolutely not” was my response. I was then advised that they would have the vehicle ready when I arrived! Upon arrival I was told the vehicle was ready but would need to be returned the following morning because instead of replacing the old water pump with the new one they put the old one back on!(Cant make this stuff up) Returned the following morning and was promised that the vehicle would be ready by noon. The vehicle was indeed ready. After cleaning my truck I found a brand new unopened seal that I was required to purchase for the repair in the passenger door of my truck. So I went back to the dealership and was guaranteed that the seal was an extra that the tech had misplaced and mine was replaced. The very next morning I was back at the dealership because my truck was smoking due to coolant from a hose that wasn’t replaced spewing coolant all over my engine!! The vehicle spent another whole day in the shop! Hopefully there are no further issues. I will not entrust this service department with any repairs to my vehicle ever again More

Great work by Trenton and his staff, they actually solved a problem that nobody else in all of Jacksonville could figure out. a problem that nobody else in all of Jacksonville could figure out. More

Worst customer service ever. Had my truck for 3 days to diagnose CEL and fix brake lights. Had to eventually call the GM just to get a callback from service advisor for update. W Had my truck for 3 days to diagnose CEL and fix brake lights. Had to eventually call the GM just to get a callback from service advisor for update. When I picked up the truck I asked assistant to help me check the brake lights. Still weren’t working. Two more times back to the tech while I waited to finally get them working. Unbelievable. Apparently they do not have a service manager and the customer service shows. Will never go back there. Customers beware! Find another dealer if you must have your car fixed by one. More

Excellent service and professional work from Ashley and the mechanic! Would highly recommend to anyone the mechanic! Would highly recommend to anyone More

Brought our F250 in for recall and was greeted by Stephanie. She kept us up to date with progress of the repairs. Exceptional service and staff. The mechanic Nick even greeted us when the truck was c Stephanie. She kept us up to date with progress of the repairs. Exceptional service and staff. The mechanic Nick even greeted us when the truck was completed. Would recommend auto nation ford for your service needs. More

Wonderful, easy experience. No pressure, no obligation kinda place! Our sales associate was the bomb! No pressure, no obligation kinda place! Our sales associate was the bomb! More

The service Stephanie provided was the best there could be. Informative, patient and understanding. Thanks! be. Informative, patient and understanding. Thanks! More

The dealership is fine and the staff is friendly. I took my car in for a wheel alignment. As I drove home, I noticed a huge improvement. My car was drifting to the right and was very annoying. As I d I took my car in for a wheel alignment. As I drove home, I noticed a huge improvement. My car was drifting to the right and was very annoying. As I drove home, I noticed it was still drifting to the right, just not as much. I thought it was in my head, but as I drove it on the Interstate, the car was still drifting slightly. This drift has nothing to do with the crown in the road. It's 85% better but after paying $152.84 with tax, I believe it should be 100%. More

Jarrell was a pleasure to work with. Extremely professional and worked with me through every step of the sale. He was even on the spot with some bottled water. Great experience! Extremely professional and worked with me through every step of the sale. He was even on the spot with some bottled water. Great experience! More