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AutoNation Ford Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.3
971 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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10720 Phillips Hwy

Jacksonville, FL

32256

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Showing 971 reviews

August 07, 2024

This is the worst customer service I have ever dealt with. They work with you until they have your money, and then you are not important. I was sold a warranty I could not use because the local Auto Nat More

by Michael Stone
Recommend Dealer
No
Employees Worked With
Nathan
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July 12, 2024

They left me waiting in the place for 4 hours, no one helped me to tell me something, Sheenika helped me and she is a bad perso More

by Lucero speh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shenika
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Jul 15, 2024 -

AutoNation Ford Jacksonville responded

Hi Lucero, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (904) 242-6499 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

July 11, 2024

Terry was awesome! ! He made sure I was taken care of quickly and was very professional. Took the time to listen and answer all questions that I had. More

by RONABUNCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry - Service Advisor
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Jul 12, 2024 -

AutoNation Ford Jacksonville responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

July 10, 2024

Picking up my new F 150 from your dealership was delightful. I found your personnel to knowledgeable and professional. More

by MRIBADEO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Tamayo
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Jul 11, 2024 -

AutoNation Ford Jacksonville responded

Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 10, 2024

Mr. Aaron was really nice and very professional and did a great job. I will come back and get my car serviced there again. More

by TyRoss30039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez
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Jul 11, 2024 -

AutoNation Ford Jacksonville responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 09, 2024

Mr. Terry was wonderful with us and very patient. I was in no rush to buy and he wasn’t trying to pressure us, but stayed in contact when he found something that might interested in. Very thankful to have More

by ysaii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr ( wonderful) Terry
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Jul 10, 2024 -

AutoNation Ford Jacksonville responded

Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 06, 2024

Everyone was very friendly and welcoming which made our buying experience so nice and easy! More

by Crundio007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Acosta
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Jul 08, 2024 -

AutoNation Ford Jacksonville responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 02, 2024

Great experience, easy to make an appointment and very good service. Aaron Vazquez was great and kept me informed through the entire process. More

by Findlay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez
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Jul 04, 2024 -

AutoNation Ford Jacksonville responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 05, 2024

Great customer service! Actually had a very pleasurable experience buying a new vehicle-first time in my life! Not buying a new car, but having a pleasurable experience buyi More

by Kevin and Jean Kozel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geordy Pinzon, Nathan Goodroe
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Jun 06, 2024 -

AutoNation Ford Jacksonville responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 23, 2024

Scheduling appointments online is quick and easy. The staff is friendly and communication is great! My car was ready within the time frame they gave me at check-in. They even washed it for me 🙂. More

by Ljc1260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
May 24, 2024 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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