AutoNation Ford Jacksonville

Straight to the point dealership. They did not talk circles around us and listened to our wants and needs when it’s came to what vehicle we were looking for. Our salesman kept in cont They did not talk circles around us and listened to our wants and needs when it’s came to what vehicle we were looking for. Our salesman kept in contact with us until we finally found our vehicle. More

Is excellent Attention to customer Good service Very informative Excellent information Fast Courteous Friendly They care about me informative Excellent information Fast Courteous Friendly They care about me More

What a great experience! Really got taken care of and in a timely manner. Thank you! Really got taken care of and in a timely manner. Thank you! More

Good service. . quick, friendly. Did what I asked for, and the vehicle was in good shape. Service rep, Gary was very helpfull. . quick, friendly. Did what I asked for, and the vehicle was in good shape. Service rep, Gary was very helpfull. More

My vehicle was diagnosed with a failing water pump on January 27th. The work couldn’t not be completed that day so my vehicle was returned to me and I would be contacted once they were ready for the vehi January 27th. The work couldn’t not be completed that day so my vehicle was returned to me and I would be contacted once they were ready for the vehicle. I was never contacted! I reached back out to them on the 3rd of February and was told I couldn’t get back on schedule until Feb 13! I dropped the vehicle off on the 12th leaving keys in the drop box, called at noon on the 13th and no one had even touched the vehicle but I was promised it would be ready by 3:30 pm on the 14th! Well on the 14th I received a call at 2:30 stating that the vehicle wouldn’t be ready and I would have to leave it for an additional night! I made the advisor aware that I would not be able to do that because of prior appointments that I must make it to! He advised me that the vehicle was disassembled and suggested I rent a car on my dime! “Absolutely not” was my response. I was then advised that they would have the vehicle ready when I arrived! Upon arrival I was told the vehicle was ready but would need to be returned the following morning because instead of replacing the old water pump with the new one they put the old one back on!(Cant make this stuff up) Returned the following morning and was promised that the vehicle would be ready by noon. The vehicle was indeed ready. After cleaning my truck I found a brand new unopened seal that I was required to purchase for the repair in the passenger door of my truck. So I went back to the dealership and was guaranteed that the seal was an extra that the tech had misplaced and mine was replaced. The very next morning I was back at the dealership because my truck was smoking due to coolant from a hose that wasn’t replaced spewing coolant all over my engine!! The vehicle spent another whole day in the shop! Hopefully there are no further issues. I will not entrust this service department with any repairs to my vehicle ever again More

Great work by Trenton and his staff, they actually solved a problem that nobody else in all of Jacksonville could figure out. a problem that nobody else in all of Jacksonville could figure out. More

Worst customer service ever. Had my truck for 3 days to diagnose CEL and fix brake lights. Had to eventually call the GM just to get a callback from service advisor for update. W Had my truck for 3 days to diagnose CEL and fix brake lights. Had to eventually call the GM just to get a callback from service advisor for update. When I picked up the truck I asked assistant to help me check the brake lights. Still weren’t working. Two more times back to the tech while I waited to finally get them working. Unbelievable. Apparently they do not have a service manager and the customer service shows. Will never go back there. Customers beware! Find another dealer if you must have your car fixed by one. More

Excellent service and professional work from Ashley and the mechanic! Would highly recommend to anyone the mechanic! Would highly recommend to anyone More

Brought our F250 in for recall and was greeted by Stephanie. She kept us up to date with progress of the repairs. Exceptional service and staff. The mechanic Nick even greeted us when the truck was c Stephanie. She kept us up to date with progress of the repairs. Exceptional service and staff. The mechanic Nick even greeted us when the truck was completed. Would recommend auto nation ford for your service needs. More