AutoNation Ford Jacksonville

Service Adviser is very rude. Unwilling to help. It seems she is not interested of my concern of getting my van repaired. She return the van to me with engine lights on and was in Unwilling to help. It seems she is not interested of my concern of getting my van repaired. She return the van to me with engine lights on and was instructed to keep driving it, until she received the new catalyctic converter replacement approved and received. This probably cost our company a new engine replacement. Our company will never use Autonation Service again. When I was needing parts and tools from my van, she is always nowhere to be found. I tend to wait longer just to access my van to retrieve my tools and parts. The Service Technician however, are helpful and nice to me during my visit. Service Adviser needed additional training in dealing with customer. More

They took care of me really quickly, especially considering the amount of vehicles at check in. Employees were moving fast. They have a waiting area across from service by sales and they have water considering the amount of vehicles at check in. Employees were moving fast. They have a waiting area across from service by sales and they have water, coffee, snacks, TV and comfortable sofas or work stations. It was a quick in and out for me. More

AutoNation Ford in Jax is very focused on making sure that they are providing customers with top service everyday! You can count on there professional drive to keep AutoNation a company with the best ser that they are providing customers with top service everyday! You can count on there professional drive to keep AutoNation a company with the best service reputation anywhere! Can’t ever go wrong with AutoNation Ford!!! More

Stephanie did a great job getting me in and out quickly and is always very professional. and is always very professional. More

Went in for my first service (oil change) and they kept my vehicle for 24 hours. After I called multiple times to follow up on when the oil change would be completed, no one could find my vehicle in the sy my vehicle for 24 hours. After I called multiple times to follow up on when the oil change would be completed, no one could find my vehicle in the system. More

Very friending and fixed my issues in a timely manner. Susan was very nice and explained everything well. Susan was very nice and explained everything well. More

Service was performed quickly and professionally. The service rep was cordial and thorough. Overall a very positive experience, will return. The service rep was cordial and thorough. Overall a very positive experience, will return. More

I was told that a part would need to be ordered to fix an issue with my Ford Edge and they would need to keep the car for an extra day. After calling 3x I was finally told car was ready to be picked up. Whe issue with my Ford Edge and they would need to keep the car for an extra day. After calling 3x I was finally told car was ready to be picked up. When I got there the repair was not completed and there was no record of the part being ordered. I asked for someone to call me back the next day which also did not happen. Plus my car was covered with dust and dead leaves when they gave it back to me. Definitely a lot dirtier than when I drooped it off. I will not be returning to this dealership. Customer service has really gone downhill. More

Service staff knowledge not good or they intentionally fail to disclose all details of dealer offerings. fail to disclose all details of dealer offerings. More

Took truck in for 100,000 service and brake inspection. Service was performed promptly but the center was unable to service the brakes due to not having the proper equipment, which requires me to make an a Service was performed promptly but the center was unable to service the brakes due to not having the proper equipment, which requires me to make an additional appointment at another time, and another place whenever I can get off of work again. More