AutoNation Ford Jacksonville

This is the final straw in my disgust for Auto Nation Service Department. I brought my truck in for service on the AC system knowing exactly what was wrong. I knew the hours required, the details etc. Service Department. I brought my truck in for service on the AC system knowing exactly what was wrong. I knew the hours required, the details etc. The service department came in with an estimate over $2500 at 11.5 hours of labor. This was way over what I knew what was required. With this they insisted on charging me $156.46 telling me what was wrong (which I knew) and no consideration of lower that. We have been buying 4 at of the last 5 cars from this dealership and were treated like nothing by the guy checking us out. We ended up using someone else who charged us for 5 hours of labor, used Genuine Ford Parts for under $1400. They even showed us what they replaced and what they replaced with, including a part AutoNation didn't even know needed fixing. Can't imagine what that would have added to the bill. My history with the service department has been mixed, but two other occasions when they damaged my tire after working on the brakes, (They blamed me), tires are not cheap - and even worse was when they gave me an estimate many years ago for a loud noise in my SUV, gave an estimate of $1500, I declined, took it to a local repair shop for oil change, they were irritated by the noise and fixed it with an $8 part. No Labor. Good luck Auto Nation, you have lost a 20 year plus customer. It's a shame your ego's are getting the best of your treatment of customers. I guess ignorant customers will still use you. I will give credit to Ashley for trying to help, she was kind, seemed caring, and was very nice. The guy who checked us out was condescending and demeaning. More

Unfortunately they didn’t do the 50 point inspection throughly missing 10% of the things on the inspection. The sales person Jerroll was not the best at communication which caused problems. When throughly missing 10% of the things on the inspection. The sales person Jerroll was not the best at communication which caused problems. When buying the vehicle at 3pm on a Wednesday there were no mechanics on duty to do the repairs making me have to return another day. When setting up the appointment for repairs they set it up for a time the advisor was not in yet. On top of that they triple booked cars for the alignment rack at the same time having me there for 5 hrs. More

Everyone, as usual, was very nice, knowledgeable, and friendly. Our recall and non-recall items were fixed quickly. Have always been very happy with this location. I believe we’ve purchased 4 or 5 veh friendly. Our recall and non-recall items were fixed quickly. Have always been very happy with this location. I believe we’ve purchased 4 or 5 vehicles here and had all of our service here when needed! I’d recommend to anyone More

Auto Nation Jacksonville Florida is awesome. Their service department is friendly, efficient and professional. I waited for the service to be completed. They repaired my vehicle in less t Their service department is friendly, efficient and professional. I waited for the service to be completed. They repaired my vehicle in less time than expected. More

Very clean facility and helpfu staff. I was there a long time for an oil change. This appointment was made for me - computer generated I suppose. My vehicle is is new as of November 30 I was there a long time for an oil change. This appointment was made for me - computer generated I suppose. My vehicle is is new as of November 30. The automated appointment led me to believe this service was complimentary or included with my warranty. It was not. Turns out I never have to come to the dealership for oil changes. I could have saved time, but I was also led to believe Autonation would do a features check - I guess they did, though I don't see anything that reports on findings. More

My appointment for an oil change was on time and my service person Trent was very helpful. service person Trent was very helpful. More

I need a new battery, oil change and recall issue. Everything went well. Staff was friendly and professional Everything went well. Staff was friendly and professional More

Everyone was pleasant and professional. I am disappointed in the fact that they do not offer complimentary snacks, Coffee is ok, vending machines do not work. When they do work then toke I am disappointed in the fact that they do not offer complimentary snacks, Coffee is ok, vending machines do not work. When they do work then tokens should be given at service to use the machines, I was especially impressed with the great job that your car washing crew did. The brake dust in the spokes of the wheels was removed. VERY IMPRESSIVE!! to me. It was a little disturbing that the cost of $165.00 to troubleshoot my dash lights was that high. I passed on that. More

Fidel and Robert were top notch from start to finish throughout the entire process! Always going the extra mile to meet mine and my wife’s needs to include price point! throughout the entire process! Always going the extra mile to meet mine and my wife’s needs to include price point! More

Took my car in for regular maint. service was quick and professional. TRENTON was awesome. He gave me info on what to expect for my service and what maintenance was due next for the service was quick and professional. TRENTON was awesome. He gave me info on what to expect for my service and what maintenance was due next for the future for my car. Highly recommended this location. More