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AutoNation Ford Jacksonville

Jacksonville, FL

4.3
968 Reviews
As one of the largest Ford dealerships in northern Florida, AutoNation Ford Jacksonville can cater to all of your automobile needs. Our showroom is located in Jacksonville, directly southeast of The Avenues shopping center. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Jacksonville is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Jacksonville looks forward to your visit!
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10720 Phillips Hwy

Jacksonville, FL

32256

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Showing 968 reviews

April 18, 2023

My car was ready for at least 30 min but service av was out unsat More

by gcowan1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not know at this time
Apr 28, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.

April 17, 2023

The dealership is ok. Finance department is horrible and will not return calls or fix issues. More

by DLew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
Apr 28, 2023 -

AutoNation Ford Jacksonville responded

Hi Dlew, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (904) 242-6499. We'd appreciate the chance to make your experience a positive one.

April 16, 2023

Bought a Honda CRV that I saw online prior to going to the dealership. Terry did an excellent job in getting my vehicle ready and the paperwork completed in a timely manner. Thanks AutoNation. More

by Michael K Temples
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Leonard
Apr 28, 2023 -

AutoNation Ford Jacksonville responded

Hello Michael, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 13, 2023

Bought a Maverick and the purchase process was simple. Brought in for regular oil change and I waited exactly as long as they said it would take. No issues. More

by Allan l Romano
Recommend Dealer
Yes
Employees Worked With
John Doe
Apr 26, 2023 -

AutoNation Ford Jacksonville responded

Hi Allan, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 13, 2023

Autonation Ford always has tested our family well. I highly recommend their service department. We also have bought our last 2 vehicles from them. More

by paulagreene21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Apr 26, 2023 -

AutoNation Ford Jacksonville responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Jacksonville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

April 12, 2023

Went to pick my truck up and waited 30 minutes to be checked out. My service advisor was to busy but another advisor was wonderful enough to check me out. 2 days later I noticed the security key for my More

by Squirreltab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Apr 26, 2023 -

AutoNation Ford Jacksonville responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Jacksonville take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.

April 10, 2023

Though we had to wait an additional day and a half due to parts my rep kept me in the loop about what was going on. Service is friendly and knowledgeable. More

by realjbo123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
Apr 26, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

April 10, 2023

We’ve purchased at least 4 vehicles from Auto Nation. They treat you fairly, are easy to work with and offer great service. More

by sueobrien81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noel Garza
Apr 20, 2023 -

AutoNation Ford Jacksonville responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Jacksonville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

April 10, 2023

Early and below expected price, what's not to like. Very professional and kept me informed of my car's progress. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
Apr 20, 2023 -

AutoNation Ford Jacksonville responded

Hi Mike, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 08, 2023

I like to arrive early and wait for basic service and my most recent visit for an oil change and tire rotation plus safety check went very well. Work was completed timely and courteously and I was on my wa More

by robertadondona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
Apr 26, 2023 -

AutoNation Ford Jacksonville responded

Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

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