AutoNation Ford Jacksonville

We took a Lexus hybrid for a test drive, it was good. It was clean on the outside but filthy on the inside. Food splattered from the front to the back. The front seats were totally trashed and Fadil Abab It was clean on the outside but filthy on the inside. Food splattered from the front to the back. The front seats were totally trashed and Fadil Ababaseh ( sales manager?) didn’t offer to do anything about it. That car should have been cleaned and detailed before anyone saw it. While we were signing papers it was taken to be cleaned. Nothing was done (well, maybe the tires were sprayed) so I sent it back again, I asked the sales man (Doug Hastings) if he saw what I saw. He said yeah but didn’t really seem to care. Got the car back the second time, just as bad. If it wasn’t a really good running car I would have walked away. Took me 3 hours to clean it. The punk with the attitude that “details” the cars should be fired. So, yeah not a fan of this place. To end on a positive note, Noel Garza (finance guy) was super cool, too good for that place. More

Walked in, immediately addressed. Very professional and kind. I will be back again for my 20k visit. Very professional and kind. I will be back again for my 20k visit. More

Horrible to deal with. Never get a straight answer. No one there likes to return phone calls. Will never do business with them again. From sales to service just plain te Never get a straight answer. No one there likes to return phone calls. Will never do business with them again. From sales to service just plain terrible. Only positive was the mechanic who came out of shop and spoke to me. More

Knowledge, efficient and friendly staff. Does not pressure you to do any unnecessary work on your car as some auto repair shops I have experienced would. Does not pressure you to do any unnecessary work on your car as some auto repair shops I have experienced would. More

COPY OF FOLLOW-UP EMAIL THAT I SENT: this was or the outright cash purchase of my 2016 Lexus ES350 with 81,600 on the odometer. GREAT EXPERIENCE++++++++++++ I am writing to express my deepest appre outright cash purchase of my 2016 Lexus ES350 with 81,600 on the odometer. GREAT EXPERIENCE++++++++++++ I am writing to express my deepest appreciation for the outstanding experience my wife and I had when we sold our vehicle to AutoNation Ford. The entire process was incredibly smooth and far exceeded our expectations, providing us with a significantly better outcome as compared to our previous sales experience with Carvana. From the moment I visited your website and filled out the information about our vehicle, to the moment we left your dealership with a check in hand, every step of the process was painless and efficient. Allow me to summarize the exceptional experience we had: 1. Website Submission: I submitted the vehicle information through your website, and within a short span of twenty minutes, we received an email with a generous offer. The offer was valid for seven days, giving us ample time to make our decision. 2. Unannounced Visit: Encouraged by the prompt email offer, my wife and I decided to visit AutoNation Ford unannounced, even though it was late on a Sunday. We anticipated being told to return the following day, but to our delight, we were warmly greeted and promptly assisted by your team. 3. Test Drive and Honesty: You took the time to personally test drive our vehicle, and I must express my sincere gratitude for your honesty regarding its condition. As someone who takes great pride in maintaining my cars in pristine condition, your transparent evaluation was both refreshing and highly appreciated. 4. Efficient Paperwork: The paperwork process was handled with exceptional efficiency, saving us valuable time and ensuring a hassle-free experience. Your staff was professional, knowledgeable, and made us feel valued as customers throughout the entire process. 5. I especially appreciate that you took your personal time and stayed after closing to complete the deal. 6. Departing with Satisfaction: With all the paperwork prepared, we left your dealership with a check that truly reflected the worth of our vehicle. The outcome exceeded our expectations, leaving us with a deep sense of satisfaction and gratitude towards AutoNation Ford. I cannot emphasize enough how highly I recommend the exceptional service provided by AutoNation Ford. Your dealership has shattered the stereotypical reputation that often accompanies car dealerships, and I can confidently say that this outstanding experience will be shared with friends, family, and colleagues who are seeking a seamless vehicle selling process. More

Very pleased with the efficiency and over all timely manner in which my vehicle was serviced. manner in which my vehicle was serviced. More

Service Representative Edward Slater went above and beyond in assisting us with our vehicle. Very honest approach was very refreshing. High volume service department but responsive to our service needs beyond in assisting us with our vehicle. Very honest approach was very refreshing. High volume service department but responsive to our service needs. Would recommend this facility. More

My sales associate was Kyle, he was super friendly and efficient with my purchase. By the end of the sale we were making jokes like we were friends lol. Everyone there is equally as great, my first dealer efficient with my purchase. By the end of the sale we were making jokes like we were friends lol. Everyone there is equally as great, my first dealership purchase (prior was Carvana) and it went better than I thought it would! 👍🏼 More

Service Dept Negativity being spoken by a younger and older female behind the counter on a constant basis has to be problematic for a good work environment - we as customers do not want to listen to it w older female behind the counter on a constant basis has to be problematic for a good work environment - we as customers do not want to listen to it while waiting to check or check vehicles in for service - whoever the manager is they need to get control as this ie each time I am there! More

Fast and timely with all the required issues. I thought my battery was going bad, they tested it and told me it was fine, which I really appreciated. They could have just sold me a new one, but t I thought my battery was going bad, they tested it and told me it was fine, which I really appreciated. They could have just sold me a new one, but they were honest. I really appreciate their service and honesty. 2 things that are rare these days, i am sad to say. Very highly recommended. More