AutoNation Ford Jacksonville

Knowledge, efficient and friendly staff. Does not pressure you to do any unnecessary work on your car as some auto repair shops I have experienced would. Does not pressure you to do any unnecessary work on your car as some auto repair shops I have experienced would. More

COPY OF FOLLOW-UP EMAIL THAT I SENT: this was or the outright cash purchase of my 2016 Lexus ES350 with 81,600 on the odometer. GREAT EXPERIENCE++++++++++++ I am writing to express my deepest appre outright cash purchase of my 2016 Lexus ES350 with 81,600 on the odometer. GREAT EXPERIENCE++++++++++++ I am writing to express my deepest appreciation for the outstanding experience my wife and I had when we sold our vehicle to AutoNation Ford. The entire process was incredibly smooth and far exceeded our expectations, providing us with a significantly better outcome as compared to our previous sales experience with Carvana. From the moment I visited your website and filled out the information about our vehicle, to the moment we left your dealership with a check in hand, every step of the process was painless and efficient. Allow me to summarize the exceptional experience we had: 1. Website Submission: I submitted the vehicle information through your website, and within a short span of twenty minutes, we received an email with a generous offer. The offer was valid for seven days, giving us ample time to make our decision. 2. Unannounced Visit: Encouraged by the prompt email offer, my wife and I decided to visit AutoNation Ford unannounced, even though it was late on a Sunday. We anticipated being told to return the following day, but to our delight, we were warmly greeted and promptly assisted by your team. 3. Test Drive and Honesty: You took the time to personally test drive our vehicle, and I must express my sincere gratitude for your honesty regarding its condition. As someone who takes great pride in maintaining my cars in pristine condition, your transparent evaluation was both refreshing and highly appreciated. 4. Efficient Paperwork: The paperwork process was handled with exceptional efficiency, saving us valuable time and ensuring a hassle-free experience. Your staff was professional, knowledgeable, and made us feel valued as customers throughout the entire process. 5. I especially appreciate that you took your personal time and stayed after closing to complete the deal. 6. Departing with Satisfaction: With all the paperwork prepared, we left your dealership with a check that truly reflected the worth of our vehicle. The outcome exceeded our expectations, leaving us with a deep sense of satisfaction and gratitude towards AutoNation Ford. I cannot emphasize enough how highly I recommend the exceptional service provided by AutoNation Ford. Your dealership has shattered the stereotypical reputation that often accompanies car dealerships, and I can confidently say that this outstanding experience will be shared with friends, family, and colleagues who are seeking a seamless vehicle selling process. More

Very pleased with the efficiency and over all timely manner in which my vehicle was serviced. manner in which my vehicle was serviced. More

Service Representative Edward Slater went above and beyond in assisting us with our vehicle. Very honest approach was very refreshing. High volume service department but responsive to our service needs beyond in assisting us with our vehicle. Very honest approach was very refreshing. High volume service department but responsive to our service needs. Would recommend this facility. More

My sales associate was Kyle, he was super friendly and efficient with my purchase. By the end of the sale we were making jokes like we were friends lol. Everyone there is equally as great, my first dealer efficient with my purchase. By the end of the sale we were making jokes like we were friends lol. Everyone there is equally as great, my first dealership purchase (prior was Carvana) and it went better than I thought it would! 👍🏼 More

Service Dept Negativity being spoken by a younger and older female behind the counter on a constant basis has to be problematic for a good work environment - we as customers do not want to listen to it w older female behind the counter on a constant basis has to be problematic for a good work environment - we as customers do not want to listen to it while waiting to check or check vehicles in for service - whoever the manager is they need to get control as this ie each time I am there! More

Fast and timely with all the required issues. I thought my battery was going bad, they tested it and told me it was fine, which I really appreciated. They could have just sold me a new one, but t I thought my battery was going bad, they tested it and told me it was fine, which I really appreciated. They could have just sold me a new one, but they were honest. I really appreciate their service and honesty. 2 things that are rare these days, i am sad to say. Very highly recommended. More

I was greeted when I entered the building The attendant was prompt and efficient The surroundings seemed neat and clean. was prompt and efficient The surroundings seemed neat and clean. More

I made an appointment for service arrived a few minutes early. I was told that they would not be able to do the service today. I asked to speak to the manager the service writer went and explained to him w early. I was told that they would not be able to do the service today. I asked to speak to the manager the service writer went and explained to him what I needed. Service manager had someone do the service. I explained to the service writer that I had the Ford Maintenance agreement and wanted everything done according to the agreement. My truck was returned up front with only an oil change. The box was checked the wiper fluid was added after checking it was almost empty. Nothing else was preformed per maintenance agreement. My service writer was the best. He went and got wiper fluid and installed, he checked to see if they even changed the oil filter. He was trying to make up for a sub par service department. This is the second time and last time I will go to auto Nation for anything. I now have to work out with Ford where I can go and have my service done correctly. More

My family is a Ford family- my husband works for Ford Credit and our vehicles are all Ford fleet so we deal exclusively with dealerships for all our service. I can hands down say that AutoNation has give Credit and our vehicles are all Ford fleet so we deal exclusively with dealerships for all our service. I can hands down say that AutoNation has given us the best service in 24 years of having Ford vehicles. My teenage daughter damaged my tire on Friday night at 11pm. The next Morning they got me in and not only replaced that tire but communicated with Ford fleet to replace the others that were due to be replaced. I couldn’t believe they got all of it done that day and quickly. Grateful to have a great Ford dealership with wonderful service in our new hometown. More