AutoNation Ford Jacksonville

The service manager never returns any phone calls even though the people answering the phones say i will personally take this note to him and he will call u back though the people answering the phones say i will personally take this note to him and he will call u back More

I scheduled appt for 11 on a Friday to get door lock repaired. Dropped it off heard nothing all day. Started calling around 3 to see if it had been looked at but couldn’t get an answer. Finally at 430 o repaired. Dropped it off heard nothing all day. Started calling around 3 to see if it had been looked at but couldn’t get an answer. Finally at 430 or so someone answered and said it hadn’t been looked at and mechanics were gone for the day. Posted service hours are til 7 pm. Service guy did apologize but wouldn’t know anything til next day. Next day it was repaired and they called by noon. Part was available and could have been done in a couple hours. Why schedule an appt if they aren’t going to bother looking at it or even try. I’ll drive a little farther and take it to Bozard from now on .At least they communicate with the customer More

They were friendly and fast, my problem was found and fixed on a timely manner! fixed on a timely manner! More

Service is great. Very friendly staff and they are knowledgeable about your needs. Very comfortable waiting room. Wish they still had free water. Alway a nice experi Very friendly staff and they are knowledgeable about your needs. Very comfortable waiting room. Wish they still had free water. Alway a nice experience. More

I had a bad experience at this facility. The staff seemed confused about how to do their job and would say they would call back the following day. I had the car in their shop for almost two The staff seemed confused about how to do their job and would say they would call back the following day. I had the car in their shop for almost two weeks waiting on what the diagnostic results were. I did have bad news regarding the problem with my vehicle but my problem with this experience was that my rep wouldn’t call or text me with any kind of updates. Specifically that they wouldn’t call me when they said they would. If you say you are going to do something, you should do what you said or communicate before the timeline approaches that you need to reframe that. Except that would require communication. I will never buy another ford due to this experience. More

Bought vehicle & discovered roaches 10 days later they offered to use bug bomb & told them did not want to do that because I have a dog so then took In for deep cleaning but couldn’t tell if anything was offered to use bug bomb & told them did not want to do that because I have a dog so then took In for deep cleaning but couldn’t tell if anything was done & found 2 more today so very disappointed More

Great service! !! The service coordinator was extremely helpful and explained everything that was being done to the car. !! The service coordinator was extremely helpful and explained everything that was being done to the car. More

Great service! !! The service advisor (Earl) was extremely helpful and explained everything that was being done to the car. !! The service advisor (Earl) was extremely helpful and explained everything that was being done to the car. More

Couldn’t fix car issue. Spent hours to try to get someone on phone leaving multiple voicemails. Went to pick up car at service center with flat bed tow service and no one Spent hours to try to get someone on phone leaving multiple voicemails. Went to pick up car at service center with flat bed tow service and no one working “everyone at lunch” waited over 45min, service manager came out took care of myself and the rest of the line who were all pissed and said don’t worry about the bill (diagnostic only). More

Had to pay for parts upfront for them to even order them, was told parts would be in in about a week. Called and left message for service manager one week after ordering parts. that was on a Friday late in t was told parts would be in in about a week. Called and left message for service manager one week after ordering parts. that was on a Friday late in the day, Monday was a holiday so didn't expect to hear back, Tuesday no call. Wednesday no call so I left another message for Service manager.Also called Ford Advocacy Line following Friday when I had no returned call by then and it was two weeks after paying out almost $2000 dollars for parts. Ford claim person also had difficulty getting dealership to return calls.Service writer returns from vacation following Wed. and calls to ask if anyone called me to let me know parts were there. I said, "No", she asked when I would like to schedule the repair, and it would take two days to complete. I said Monday would be good , they only have one Transmission tech so I thought if I give them some advance they can have mine scheduled and prioritized, dropped off Monday expecting to pick up Tuesday Eve/Wed. morning. Tuesday afternoon Ford claim person called , said they were trying to get info from dealership but they would not have car ready that day, dealership didn't call me to let me know. Same routine when I dropped to off for diagnosis, dropped on Monday, no call, Tuesday no call, Wednesday afternoon I call, they see its me and ask to call me back, when they call back they say they found out that morning but hadn't had time to call me; verdict was major transmission repair. (this on a vehicle designed with the max tow package that has never towed more than a motorcycle, and overwhelming majority of its barely out of warranty miles are highway cruising speed.) Day three of repair and dealership says repair won't be done for another day, when I ask why they said there was a job ahead of me that needed done, I asked how that could be when mine was scheduled ahead of time for the one tech they had. but they told me they were trying to save me money by sending the info to Ford advocacy team. That only happened because I involved them, not the dealership. and at that point the dealership was only doing what Ford needed them to do and send the info. So at end of day on forth day of repair I go to pick up vehicle, and they want to charge me additional $, and have no record of what I already paid for parts ordering. Had they not been able to call service writer after-hours and get resolved I would have had to pay more to get vehicle then and then try to get my money back. Ford advocacy did step up to help make the situation right. I will continue to consider Fords for future purchases. Autonation dealership did everything they could to lose my future business; and they succeeded! I went to this dealership out of loyalty having known people that worked there, most of those people are gone, and their service team seems woefully unable to meet the needs of their customers. More