AutoNation Ford Jacksonville

Oil change appt 9 AM, I called around 4 PM, was told tech would call back, waited approx 1 hr, called again, told tech not there. It seemed they were not sure of the status. I did try twice to call the man would call back, waited approx 1 hr, called again, told tech not there. It seemed they were not sure of the status. I did try twice to call the manager, no answers. Went to get my vehicle at 530 PM, it was just going in. TheTech that was present told me needed to find out the status, she was quite rude. it was late never got the complimentary wash, tire rotation and check up. I did talk to Service manager, he did apologize. Explained that I understood things can happen, however, a Text, phone call, email or even a telegram to let me know the status of my vehicle, that’s Customer Service. More

This is the second vehicle I have purchased from Autonation. I am more than pleased with the experience and their service department is one of the best. Autonation. I am more than pleased with the experience and their service department is one of the best. More

It was an amazing experience. , the staff is very professional and attentive. They exceeded on the willingness to helping me. , the staff is very professional and attentive. They exceeded on the willingness to helping me. More

As usual, in and out in an hour with my appointment for general maintenance. Courteous and direct personnel wasted no time. general maintenance. Courteous and direct personnel wasted no time. More

No problem, dealer, very nice. Only problem is car in there too long. but all in all, very satisfied. Only problem is car in there too long. but all in all, very satisfied. More

I have visited Autonation Miami (in Kendall), Orange Park, Jax, and Clearwater. The experiences have been miserable every time. Guess the good news is the bribes are decent; I got one to pay half the co Park, Jax, and Clearwater. The experiences have been miserable every time. Guess the good news is the bribes are decent; I got one to pay half the cost of 4 new tires and got an oil change for free. I’m done with Autonation. More

9 minutes ago NEW My name is Bob Reeves, Kimberly’s life partner/boyfriend. When we realized she needed a new vehicle I looked and found her Ford Escape in your lot and steered her toward purchasing it life partner/boyfriend. When we realized she needed a new vehicle I looked and found her Ford Escape in your lot and steered her toward purchasing it. When we bought the vehicle we purchased the Ford warranty. Mrs Fleeman at the time explained it to us as “bumper to bumper” and if ANYTHING went wrong with the car it would be covered. Great, we’ll take that. Well about a month after driving the vehicle the odometer went out. We reached out to Stephanie who informed us that the paperwork For the warranty had not gone through. Due to Covid issues at the time we understood and presumed and told this would get handled quickly. Fast forward to five months later and it still was not “in the system”. I called Ford warranty directly and it had been taken care of that day. While on the phone with them I asked about the odometer. She (Hope Chibundu 1-866-631-3788 extension 79, 389) looked and said after initially saying no that yes, it was covered under the electrical section. However while I was on the phone with them, Stephanie was saying that it was not because it was a different piece. After finding out the piece was $800 and knowing it had to be replaced I offered to just split the parts and labor with them and they accepted. After telling you this story I want to also say Stephanie was great through this process, but could only do what the system said, which I understand. However what I do not understand is how we were sold a warranty “bumper to bumper” and how after speaking with the warranty department (again after well over 5 months of waiting) with them saying yes, this is covered, why we had to pay anything out of pocket. Not to dangle the proverbial carrot but I’m looking for a new vehicle in the next few months and my daughter will be looking for one over the summer. It has definitely left a bad taste in my mouth for autonation. And one that I hope you can make correct. Thank you for your time. Fast forward to 2023 and this place still disappoints. For the past year the car has had two major issues. We take it in to get a "diganostic" and the part that was needed wasnt covered under the bumper to bumper warranty. (Why have it , if we cant use it) , such a lie and distrust to your customers. But you all make it to where we need the part, so we get the service done. And the cost, dont get me started on that. ABSOLUTLEY RIDICULOUS. especially when we check around and check out prices. I understand its a Dealership, but being dishonest and price gauging is just disgusting. The check engine came on again recently, took it in (why we keep going back to yall, baffles me, but with said "Warranty" we think we can get help. BUT NOOOOOOOOOOOOOOOOOOOOOO,,,, once again warranty doesnt cover the situation. How do we know at this time yall arent making up a problem to rake more money out of us. You know, were not stupid people, we just want to trust people. There is a sevice guy name NICK, who lied and continue to lie to us about our vehicle, and acted like he didnt care at all about us or the car, or his job. We have been very dedicated to FORD , but not anymore. WE WILL NEVER EVER buy or get service from the Jacksonville Ford AUTONATION ever again. You people shoud be ashamed of yourself in every possible way. 8-25-2023 We purchased a pre owned 2016 ford escape from you in April of 2020. When we bought it they brought out the simplified warranty info for us. We purchased the mid range one as the only thing it didn’t cover was the stereo system which didn’t seem like it would be a problem if needing replacing. Bumper to bumper other than that (fuel injectors excluded). Since then we have had three claims denied. One the dash panel, which you guys split with me. But the other two were a turbocharger valve (the turbocharger unit is covered but not the valve? This was the explanation given to me) and now the front canister purge assembly needs replacing for More

My salesman was Doug, he stuck with me while I was in search for the right truck I wanted. After a few tries we finally found one that I saw myself in. The process was super simple and after everything w search for the right truck I wanted. After a few tries we finally found one that I saw myself in. The process was super simple and after everything was decided I was in and out of the dealership faster than I had been previously. There was no haggle or any discrepancies. The experience was Pleasant. More

Nick was exceptionally helpful and I would say indispensable to my experience and overall satisfaction with my repairs. He picked up my situation after another associate had resigned, and Nick ha indispensable to my experience and overall satisfaction with my repairs. He picked up my situation after another associate had resigned, and Nick handled it flawlessly. I cannot possibly say enough great things about this man. I would suggest doing whatever is necessary to keep associates like Nick around. I could not be happier with my experience and WILL CONTINUE to purchase my vehicles at your location, simply because of this experience. Robert and my mechanic deserve praise as well! Thank you! More

Overall happy with the dealership and pleased with recent changes. I wish the service department had a better system in regards to getting ones car back to them once service is complete. I appreciate the per changes. I wish the service department had a better system in regards to getting ones car back to them once service is complete. I appreciate the personal assistant by having a service advisor assigned but it's frustrating when your advisor has 4 or 5 customers and the other advisers are just there at their desk while your car sits in the bay for 30 minutes while you wait for your advisor to be free. I could have been out quicker. I'm not faulting the advisers by any means. I'm pretty sure it's just a System fix that needs to happen. More