AutoNation Ford Jacksonville

They are always professional courteous and friendly. I love the low pressure way they approach you and help you with making the right decision for me I love the low pressure way they approach you and help you with making the right decision for me More

Terrance was a great salesman and was great to work with. Only issues are that I almost ran out of gas on the road home as the gas tank was empty. Missing the Blue Tooth Speaker that comes with the Alpin Only issues are that I almost ran out of gas on the road home as the gas tank was empty. Missing the Blue Tooth Speaker that comes with the Alpine system. It came from the factory with it as it is wired but missing. Also missing the Torx Kit to remove the top More

Poor communication, poor time-frame, poor follow up. Nightmare experience. Started on July 13th, dropped my 2021 Mach E off, it was an emergency drop off due to the dreaded powertrain service light, I w Nightmare experience. Started on July 13th, dropped my 2021 Mach E off, it was an emergency drop off due to the dreaded powertrain service light, I was told it would be taken care of within 3 to 5 days. On day 5 I called the service department with no answer, then I called over the next few days around 10 times. No one ever answered the phone, I then called sales and someone answered right away and checked on my vehicle, it had been ready for several days and no one reached out. I was told it was an update and I'm good to go, well 2 weeks later the light came on again, had it towed told the same thing, 3 to 5 days. They have now had it for 3 weeks, I had someone call me around the 5th day, he left a VM saying he had no idea why my vehicle was there even though it was in the summary and obvious with the service light and recent history. I called that person back several times with no answer and no follow up so I again called sales, asked to be transferred to a manager, they connect me with the General Manager who said oh, that guy doesn't work here anymore, he then said I will personally check on your vehicle and call you back in a few hours which turned into 3 days, I called him back he said oh, I don't have an update but will check today, then someone else called and left me a VM saying "I have an update please give me a call" I've called this person back 4 times with no answer and no follow up. Not sure what to do at this point, they've had my vehicle for 6 weeks over the last 8 weeks. Terrible service, terrible communication, no loaner, no offers to make anything right. Will never come back here. I see why there are so many class action lawsuits around this issue, they aren't even trying to make things better More

Susan Gunnell is excellent. Have been coming to this dealership for around 30 years and have bought 10 vehicles. Have been coming to this dealership for around 30 years and have bought 10 vehicles. More

Oil change appt 9 AM, I called around 4 PM, was told tech would call back, waited approx 1 hr, called again, told tech not there. It seemed they were not sure of the status. I did try twice to call the man would call back, waited approx 1 hr, called again, told tech not there. It seemed they were not sure of the status. I did try twice to call the manager, no answers. Went to get my vehicle at 530 PM, it was just going in. TheTech that was present told me needed to find out the status, she was quite rude. it was late never got the complimentary wash, tire rotation and check up. I did talk to Service manager, he did apologize. Explained that I understood things can happen, however, a Text, phone call, email or even a telegram to let me know the status of my vehicle, that’s Customer Service. More

This is the second vehicle I have purchased from Autonation. I am more than pleased with the experience and their service department is one of the best. Autonation. I am more than pleased with the experience and their service department is one of the best. More

It was an amazing experience. , the staff is very professional and attentive. They exceeded on the willingness to helping me. , the staff is very professional and attentive. They exceeded on the willingness to helping me. More

As usual, in and out in an hour with my appointment for general maintenance. Courteous and direct personnel wasted no time. general maintenance. Courteous and direct personnel wasted no time. More

No problem, dealer, very nice. Only problem is car in there too long. but all in all, very satisfied. Only problem is car in there too long. but all in all, very satisfied. More

I have visited Autonation Miami (in Kendall), Orange Park, Jax, and Clearwater. The experiences have been miserable every time. Guess the good news is the bribes are decent; I got one to pay half the co Park, Jax, and Clearwater. The experiences have been miserable every time. Guess the good news is the bribes are decent; I got one to pay half the cost of 4 new tires and got an oil change for free. I’m done with Autonation. More