AutoNation Ford Jacksonville

Kelly Dean ! !! always the best!!! right on point with my issues with my company car. !! always the best!!! right on point with my issues with my company car. More

I purchased a used vehicle on 11/24/24. The negotiation went well enough that I was able to leave my trade-in and drive away with my purchased vehicle.. I was ‘owed’ a new windshield. The w The negotiation went well enough that I was able to leave my trade-in and drive away with my purchased vehicle.. I was ‘owed’ a new windshield. The windshield was finally installed on 2/14/25. I could never get any viable information on why it was taking so long to get the windshield until 2/10/25 when I was advised the windshield had arrived and could be installed on 2/14/25. Even when I arrived at the dealership there were delays. Hence the bad rating that I would not recommend the dealership to anyone else. More

Found a unicorn of a car with my son- met the GM Justin and salesman JR just tire kicking the following weekend I called Justin and explained everything to him told him what to tell FMC and what interest r and salesman JR just tire kicking the following weekend I called Justin and explained everything to him told him what to tell FMC and what interest rate and warranty I wanted- an hour later he called back with exactly what I asked for and picked the car up 4 hours later- excellent experience- only thing I wish they had was the SPOC program and docusign- More

very happy and shuttle service was excellent very happy with service dept darren was very helpful with service dept darren was very helpful More

Had a great experience with Auto Nation ford Special ordering my new 2025 Mustang GT. Sales and Financing department were great and getting everything I wanted ordering my new 2025 Mustang GT. Sales and Financing department were great and getting everything I wanted More

I visited AutoNation on Philips Hwy. , several days ago. I met with Sales Professional, Mr. Jorwell J. I was very impressed with the professionalism demonstrated by Mr. Jorwell J. Moreove , several days ago. I met with Sales Professional, Mr. Jorwell J. I was very impressed with the professionalism demonstrated by Mr. Jorwell J. Moreover, through his pricing analysis and due diligence, I was able to purchase a Mustang Mach e. W Thomas US Coast Guard (Ret) Veteran More

The sales associate and finance officer were great. Pleasant and efficient. Thank you very much. Pleasant and efficient. Thank you very much. More

Bad experience with sales person and supervisors. They don’t Not train their sales people to know that a customer cannot give a deposit for a vehicle that has not being fully inspected yet. After bei They don’t Not train their sales people to know that a customer cannot give a deposit for a vehicle that has not being fully inspected yet. After being told by used car sales manager Noel and sales person Diego to come in to give a deposit on the 2016 Porsche PANAMERA, I arrived and was declined by the used car Director Fadil to give a deposit. Supposedly “3 other interested parties” were declined from giving a deposit. However, I was the 4th interested party and was given the 1st choice to buy the vehicle after the inspection. To me, I was xx’d by Fadil and the “3 other interested parties” were unfairly treated. I was able to buy the car ahead of them. One good thing though is that Fadil gave in to replacing the 2 front tires. That’s because I insisted since they’re worn out and were 4/32 in measurement. I insisted to do the right thing and he finally gave in. 2 weeks after my purchase (10/14/24 a holiday ) had a 1030 appointment for warranty alignment and tire balance. 2 hours after the car had been in service, I’m told by Amber that the alignment could not be done at their facilities. She said that the car had to be sent to the Porsche dealership to be aligned. How could they not know that they couldn’t align the car there to begin with? Then half hour after Amber came back to me to tell me that after all they’re able to have it aligned there instead of sending it to the Porsche dealership. Amber said “they found a machine and one of the guys used to work for Porsche” so I had to continue waiting. It took them from 1034-1305 (2.5 hours) to figure out that they could accomplish the service. Then I had to start waiting for the alignment to be started at that time. I wasted my entire holiday in there waiting. Overall disappointed of how very disorganized they are operating the service department. More

I am very satisfied with the transaction of buying my 2020 Chevy Silverado trail boss. Jason was great to work with, very professional with great conversation. Very easy going and was not pushy. He wants 2020 Chevy Silverado trail boss. Jason was great to work with, very professional with great conversation. Very easy going and was not pushy. He wants his customers to be happy not just to make a sale. I highly recommend purchasing a vehicle from Jason and this dealer. The financing process was super smooth as well with who assisted me. More

Daniel is a wonderful Service Advisor. He easily and efficiently coordinated the pickup, service and return delivery of my 2023 Mustang 5.0 Fastback. The service was complete and returned He easily and efficiently coordinated the pickup, service and return delivery of my 2023 Mustang 5.0 Fastback. The service was complete and returned earlier than expected. More