AutoNation Ford Bellevue

Very painless experience shopping for a used car; not what I expected. Tim and Erick were both great to deal with. Good communication. Low pressure. I walked away very satisfied with the deal we made what I expected. Tim and Erick were both great to deal with. Good communication. Low pressure. I walked away very satisfied with the deal we made. I would definitely go back to them again for my next car. More

This has been by far the best car buying experience with a Ford dealership! We were looking to buy a new car: we knew what we were looking for, and wanted to get details on rebates and pricing before we wen a Ford dealership! We were looking to buy a new car: we knew what we were looking for, and wanted to get details on rebates and pricing before we went and spent anytime at the dealerships. After being frustrated with 2 other dealerships, where any request from us was dealt with as a big favor and slow responses, at this dealership Jeff just turned things rapidly for us. He had the details we needed by email over the weekend, when he was on vacation!!! The next day he had the car ready for us to testdrive: he just gave us the car and told us to try it out. When we got back, he had the paperwork in progress and we bought the car that day. Since it was late by the time we were done with the paperwork and the detailing dept was closed, he came by and dropped the car the next day! All without any hitches, so full points to Jeff here. He went above and beyond in pretty much everything, and I have not seen any person do such a quality job in sales. Small things he did made a big difference for us. He made us stand with the car and took our picture and emailed to us. When we were doing the paperwork, he was chatting with our son in a way that my son loved to interact with him. And everything he did came across as genuine, and not something he was doing just to make a sale. If you ever need to buy a car, Jeff is your guy! More

Upon realizing my company needed another service vehicle, I decided to stop in at Ford of Bellevue. I ended up purchasing a used van and had a very positive experience. Jeff had great followthrough and was q I decided to stop in at Ford of Bellevue. I ended up purchasing a used van and had a very positive experience. Jeff had great followthrough and was quite knowledgeable. I would recommend visiting Ford of Bellevue for your next car purchase More

I went in looking to trade in my car for a new mustang and Jeff was able to find the perfect mustang and giving me a fair trade in price and a good price on the mustang. He made the whole experience extr and Jeff was able to find the perfect mustang and giving me a fair trade in price and a good price on the mustang. He made the whole experience extremely easy and stress free. Best car purchase I've made to date. More

This was, by far, the easiest experience I've had searching for a car! Everyone is extremely friendly and inviting from the moment you walk into the dealership. There's a lot to choose from but the g searching for a car! Everyone is extremely friendly and inviting from the moment you walk into the dealership. There's a lot to choose from but the great thing is that there's no pressure to purchase anything if you're not comfortable with it. The cars are quality and plentiful. I didn't think I'd be buying a car right on the spot because I, to say the least, was very attached to my current car. It was the first one I ever bought myself! This experience was awesome so I went ahead with it because they had the perfect car for me and made it easy to make the decision for myself. Never once did I feel the pressure to have to go outside of my means and buy something I couldn't afford. The car that I was trading in was not in the best of condition and, frankly, was a complete disaster inside. Jeff handed me boxes to pack up the things I wanted and never once made me feel uncomfortable about the condition of the inside. As soon as my transaction was fully completed, I called my best friend and had her start looking at cars as she's in the market to purchase too. Seriously, this was awesome and I love my 'new' car a ton...now to pick out a good name for it! More

I recently purchased a low miles used 2010 Mercury Mariner (compact SUV) for my wife from Rey Espinosa at the dealership. Rey is a younger fellow but he’s been in the car business a while and knew wh Mariner (compact SUV) for my wife from Rey Espinosa at the dealership. Rey is a younger fellow but he’s been in the car business a while and knew what he was doing. Rey was plenty courteous, quite helpful even going so far as to deliver the car to me down in Tacoma a couple days later, and brought in the sales manager when I was negotiating for my best deal. So Rey did all the right things in support of my used car purchase. And in follow-up phone calls after the sale Rey was always trying to do what he could to help tie up some loose ends. And I just want to say about some of the negative comments out there, it’s always easy to feel the sales guy is at fault if you think that you didn’t get your best price, but know that your sales person can only do so much as they don’t own the dealership. Their job is to put you in the right car for the right price. But that doesn’t mean that you may not have been able to buy the same car somewhere else for less. You’re also paying for service, vehicle inspection, convenience and the assurance of professional dealership and staff should there later be trouble with the vehicle. But please don’t blame the salesman if you now have buyer’s remorse. You could have walked away. They didn’t force you to sign the sales contract. More

Very impressed! I bought a used European car at a very Very impressed! I bought a used European car at a very good price. At the purchase, I noticed a couple of mechanical issues and they agreed to fix t Very impressed! I bought a used European car at a very good price. At the purchase, I noticed a couple of mechanical issues and they agreed to fix them without making any problems or excuses. The purchase transaction itself was painless. Then the service department was a pleasure to work with and they had no problem to work on a European car, even though they're a Ford Lincoln dealer. What's more important, they fixed those problems and then some, and I am VERY impressed with their customer service. They made me a VERY happy customer and an Auto Nation customer for life, as this is my second car I bought from an Auto Nation dealership (BMW Bellevue is the other one). The other dealership is just as GREAT as this one and both truly want you to enjoy your car. Impressed, extremely satisfied and happy! More

I spent months trying to get a "we owe" done I spent months trying to get a "we owe" done from a purchase of a used van. Had severel appts but each time the part was not there. Told to contact s I spent months trying to get a "we owe" done from a purchase of a used van. Had severel appts but each time the part was not there. Told to contact sales. Sales wont return calls (Eric) Everyone points the finger at the other and nothing gets done. Of course, its all my fault for not keeping the appt, no one seems to have a record of the fact I did not keep the appt because I was told the part was not there. This is obviously a scam to prevent honoring "we owe" provisions. Or course, as soon as they got our money, no one wants anything to do with us. What a scam, typical of the stero type stories you here about auto people. Now, apparently, time has expired. Nice work Bellvue ford/lincoln. Now its my word against a bunch of sleaze balls that will work togheter to screw the consumer. All I can do is spread the word about my experience. The dealer of course, continues on. Who cares rigth? More

Jeff was extremely helpful. He lived up to his commitment he made on the phone with us. We live about an hour N. of the dealership. All negatations we made on the phone and he did EXACTLY what h commitment he made on the phone with us. We live about an hour N. of the dealership. All negatations we made on the phone and he did EXACTLY what he promised regarding our trade in and the price of the new Navigator. I would recommend him to anyone looking for an automoble. I am glad we drove the extra miles past many dealerships to work with Jeff. He did a great job! More

I purchased a Mustang Convertible in July 2011. Very nice car but found out when it rained, which does alot in Seattle area. Rain hit and found out that this car was not as perfect as they had said. Water no car but found out when it rained, which does alot in Seattle area. Rain hit and found out that this car was not as perfect as they had said. Water normally goes down side of top, into side panels of back seat and drains out. I had on each side of car a sloshy lake. Was really bad. The sales manager and Kevin fought on this in regards to taking care of it. After a bit, they finally decided they would look at both sides and fix whatever was wrong at no charge to us. They said that the drain holes were very clogged. They said it is a difficult thing taking it all apart and would take the whole day to do it. I remember them calling some hours before it was originally suppose to be done though. I wondered then if they had really done both sides or just said they would. It was fixed, they said, and we did pay nothing. Was happy with it for a couple months till the lake developed again on driver side. Called into service and they told me to bring my car in again, but would check with the service manager and call me back and confirm all this. Never did hear back from anyone for three days. I finally called back and talked to service manager. I believe now I was right, that they really only did do the one side. They tell me now to go to a professional on this matter and that they would not take care of it. Would never go to Bellevue Ford again, for any reason. Highly recommend Ford of Kirkland though where there are so many nice, knowledgeable people. Service department at Ford of Kirkland has been the absolute best as be bought our new Edge there. Would never let Bellevue Ford ever touch my car, not even for a maintenance. Would NEVER recommend Bellevue Ford!!!!!!!!! More