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AutoNation Ford Bellevue
Bellevue, WA
727 Reviews
AutoNation Ford Bellevue is a proud member of the nationwide network of AutoNation dealerships. As America's Most Admired Automotive Retailer, AutoNation has over 300 dealership locations representing 33 manufacturer brands with stores in over 18 states. Since 1996, AutoNation has sold and serviced over 14,000,000 new and pre-owned vehicles. There are many benefits to being part of the AutoNation family. Below we have outlined some reasons why you should choose AutoNation Ford Bellevue for all your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 10:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 727 reviews
February 28, 2023
Worked with Alper and Dom to trade in my rav4 for a Ford Bronco they gave me great numbers on the trade in and made me feel very welcomed and seemed to work like a family at the dealership. Day 5 of my bron Bronco they gave me great numbers on the trade in and made me feel very welcomed and seemed to work like a family at the dealership. Day 5 of my bronco and can’t contain my excitement and look forward to continuing a relationship with AN Ford Bellevue More
by jolly_joy87
Employees Worked With
Dom and Alper
February 27, 2023
This dealership and its staff were incredibly difficult to communicate with and get straight answers from. I get it— there are delays on parts across the board and in every industry. I understood I had to to communicate with and get straight answers from. I get it— there are delays on parts across the board and in every industry. I understood I had to wait for things to arrive at the dealership and for my turn in line before I could expect the work to be done. I had to advocate relentlessly for them to work with me on providing/paying for a loaner car. After being told I’d be contacted the next day, I left 3 voicemails at this dealership inquiring about an update on the rental. Because these voicemails were not returned within the week I had left them, I went up there in person seeking answers. My mechanic was irritated I came in and greeted me with “What are you doing here?” This was terribly rude and off putting. I reminded him he told me over a week ago he’d told me he’d get back to me the ‘next day.’ He then said he hadn’t had a car or an update. I don’t have a problem with this; simply call and say so. This whole interaction could have been avoided if he’d returned one of the 3 voicemails I had left asking for him to return a call. I did finally get a loaner car (after about a month of waiting and $1000 out of pocket spending on a rental of my own.) Once at the dealership, I was told my car would be done ‘some time next week’ for over 4months straight. I literally contacted this dealership 6-8 times and was told it would be ready within the week. I had taken off days of work in anticipation of picking up my car after being told it would be ready to go. Turns out nobody had even opened the hood when I was given these completion dates. When they finally did I was then told I needed to drop another $1000 on part of the engine that wasn’t covered under the recall. This was calculated to take another 5 days. I specifically asked if the shifter cable bushing (one of the 2 recalls) would be completed as well. Mechanic assured me this was being taken care of and that’s why they needed a few more days with my car. Fast forward 3 weeks and I finally am contacted and told that my car is done. Great. They even offer to drop off and exchange it for the loaner. Within 2 days I am being asked for payment. An invoice was dropped off when my car was dropped off. I don’t see anything in the invoice regarding the shifter cable. They had entirely forgotten to do it. It was agreed upon that this would be taken care of alongside the engine replacement so I wouldn’t have to deal with bringing the car back and forth again to the dealership. Being badgered for payment after 2 days (invoices typically are given a 30 day window) when service hasn’t even been completed and after having so many delays on their end was almost comical. My overall assessment of this establishment is that it is understaffed and stretched too thin to offer any type of quality customer service. There was no sense of urgency to get my car done in any sort of timely manner. I was repeatedly misinformed on the reality of the time line and completion date. I’m sure my car was pushed to the back burner in favor of paying customers. They don’t return phone calls and 2 in person visits were required of me to simply speak to staff and have questions answered. More
by bridgettepatrona
Employees Worked With
Josh, Richard, Chad
February 23, 2023
Very professional and customer friendly :-), I got a ride to home and I was also asked if I need a ride to pick up the car after service. Never had this experience before. So kind by the service expert. Got to home and I was also asked if I need a ride to pick up the car after service. Never had this experience before. So kind by the service expert. Got a call after two days form the Service engineer to check the condition of the car, so impressive. More
by RameshM
Employees Worked With
Steven Martin, Edmunds
February 22, 2023
I recently took my Ford Escape in for a recall at 10:00 AM & settled down with a book for a long wait. I was so shocked but very impressed that they replaced the transmission bushing cable in less than 1 AM & settled down with a book for a long wait. I was so shocked but very impressed that they replaced the transmission bushing cable in less than 1/2 hour. Because of their quick service I was able to get to my exercise class and pinochle card game at the North Bend Senior Center. The Service Dept was very friendly and took pix of my car before the service. AutoNation Ford in Bellevue is where I bought my used Ford Escape and I have always been happy that I did. Thank you AutoNation Ford👍 More
by Frankie
Employees Worked With
Steven Martin
February 20, 2023
Took my C-MAX in for a recall, and arranged to wait rather than go home and back for what was advertised as being a quick job. They actually finished earlier than promised, so I was happy! rather than go home and back for what was advertised as being a quick job. They actually finished earlier than promised, so I was happy! More
by jerry.doerr
Employees Worked With
Chad Dobbs
