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AutoNation Ford Bellevue
Bellevue, WA
727 Reviews
AutoNation Ford Bellevue is a proud member of the nationwide network of AutoNation dealerships. As America's Most Admired Automotive Retailer, AutoNation has over 300 dealership locations representing 33 manufacturer brands with stores in over 18 states. Since 1996, AutoNation has sold and serviced over 14,000,000 new and pre-owned vehicles. There are many benefits to being part of the AutoNation family. Below we have outlined some reasons why you should choose AutoNation Ford Bellevue for all your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 10:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 727 reviews
October 12, 2023
This is the second time that I have scheduled an appointment (10-11-2023) to have my vehicle serviced at Bellevue Ford. This time was just for the 40K service. I confirmed that I will be waiting whi appointment (10-11-2023) to have my vehicle serviced at Bellevue Ford. This time was just for the 40K service. I confirmed that I will be waiting while the service is done. Checked in and went to the customer lounge. Another gentle man said that "this is a diesel and we do not have a mechanic or a lift for your truck" It clearly states on my appointment what my vehicle is. I was told it can be several more hours. Keep in mind that this facility services all our company vehicles. Brad didn't even bother to come tell me, nor apologize. He let someone else do it. Totally unacceptable. More
by matts
Employees Worked With
Brad Fattore
October 11, 2023
The recent hiring and quality of service improvements are notable. The coffee maker was a nice touch... but really good thinks happening in your service department! notable. The coffee maker was a nice touch... but really good thinks happening in your service department! More
by Mike
Employees Worked With
DONAVAN CALLAHAN
October 08, 2023
I left the car at the dealership on Friday, got a call from my service person around 11:30 A.M. and he left me a message. I really was frustrated because I left multiple (3 or more) messages and never he from my service person around 11:30 A.M. and he left me a message. I really was frustrated because I left multiple (3 or more) messages and never heard back. Eventually called back on the Tuesday the next week and finally got to him. Found out that he was holding the truck because a part was ordered (UAW strike is causing delay). I came in on Wednesday and picked up the truck until the part can be received from Ford. Not good response. More
by rustyvernon
Employees Worked With
Donovan
September 29, 2023
I’ve felt like I’ve always recieved good service here, but taking away one star after my most recent repair. Parts had to be ordered with a 10 day lead time, leaving me without a vehicle. This dealer does but taking away one star after my most recent repair. Parts had to be ordered with a 10 day lead time, leaving me without a vehicle. This dealer does not have service loaners, leaving me to foot the bill for a rental for two weeks. So far Ford is refusing to help pay for any of it, even though my car was still under warranty. More
by Fusion
Employees Worked With
Jarys
September 28, 2023
Great customer service and willing to help on things. It’s always a pleasure going in working with them. I will always refer them to my friends. It’s always a pleasure going in working with them. I will always refer them to my friends. More
by Ggibson88
Employees Worked With
Chris Rollman
September 28, 2023
This staff at this dealership is efficient, welcoming, and always ready to answer questions, explain work to be done, and offer suggestions to make my vehicle be both safe and reliable for my use. and always ready to answer questions, explain work to be done, and offer suggestions to make my vehicle be both safe and reliable for my use. More
by Traveler
Employees Worked With
Advisor Donavan Callahan, previously Steven Martin
September 28, 2023
I had the best sales experience with RHONDA DORIAN. It started with a promptly returned phone call from an internet inquiry. Continued with clear communications and logistics to connect in person. Resu It started with a promptly returned phone call from an internet inquiry. Continued with clear communications and logistics to connect in person. Resulted in the most fun test drive of my life! When it came to purchasing, the dealership prices and offer for my trade-in was fair. There was no hassles. Highly recommend working with RHONDA DORIAN. Very knowledgeable, attentive to details, and she really made it fun to buy a new vehicle. Thank you Rhonda! More
by RockClimber
Employees Worked With
Rhonda Dorian, Rio, and Josh
September 26, 2023
Brought in my recently purchased used Explorer for inspection while it was still under 36K Mile warranty. They were able to update electronic systems and fix an annoying underbody noise. Dealership is inspection while it was still under 36K Mile warranty. They were able to update electronic systems and fix an annoying underbody noise. Dealership is easy walking distance to good coffee, and food. Waiting area was clean and comfortable. Restrooms were modern and clean. Very large service area to work on a lot of vehicles. Service rep and friendly and communicative. More
by LeRoyJenkins
Employees Worked With
Unknown
September 26, 2023
Worst experience in my life of owning a vehicle. The AutoNation Ford of Bellevue lied to me about the status of my vehicle service status and never fixed the issue that it was originally in for. M The AutoNation Ford of Bellevue lied to me about the status of my vehicle service status and never fixed the issue that it was originally in for. Made an appointment in early July for service, the first date available was the 19th (day I was leaving out of town for 10 days). They said no problem fixing in the 10 days. Two days before my return, I hadn't heard anything from them so I called. They said they will have to order a part and install. I said I need my vehicle upon my return and I will schedule another date for the installation. I called to make another appointment and the date they gave was September 11. I called them on the 8th to ask if I needed to arrange for a rental car and they said no, it should only take 1.5 hours to install replacement part. No call by end of day so I called them. Finally, after 6pm, they said they need the vehicle another day and will call me by 10:00am to give me a status. No call at 10 so I called them around 1pm and didn't receive a call back as promised. I tired calling up until close and nothing. I called the next morning and I finally go through to a new employee (of 3 days) who said they would help with the communication problems. I asked to have my vehicle available for pickup by end of day. I picked it late in the day and upon arriving home noticed the same noise coming from under the vehicle. They never replaced the part so, I consider that lying to the customer. More
by NowAnti-Ford
Employees Worked With
Josh, Brad
September 18, 2023
Front desk service was friendly helpful and informative. My car was ready one time clean and again everyone was helpful and friendly and surprise surprise I got car wash! Impressed with the whole visit My car was ready one time clean and again everyone was helpful and friendly and surprise surprise I got car wash! Impressed with the whole visit More
by beth
Employees Worked With
Sorry old age I don't remember
