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AutoNation Ford Bellevue
Bellevue, WA
699 Reviews
AutoNation Ford Bellevue is a proud member of the nationwide network of AutoNation dealerships. As America's Most Admired Automotive Retailer, AutoNation has over 300 dealership locations representing 33 manufacturer brands with stores in over 18 states. Since 1996, AutoNation has sold and serviced over 14,000,000 new and pre-owned vehicles. There are many benefits to being part of the AutoNation family. Below we have outlined some reasons why you should choose AutoNation Ford Bellevue for all your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 10:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 699 reviews
October 20, 2023
The service dept has terrible customer service. They don't answer the phone. They don't return phone messages. They are closed when their hours stated in their phone message said they would be open They don't answer the phone. They don't return phone messages. They are closed when their hours stated in their phone message said they would be open. (In desperation I visited in person to find out status of my vehicle.) They didn't start working on my vehicle until weeks after the appointment. Finally my vehicle was reassigned to a new service advisor, John Sells, who has been helpful. More
by Rich
Employees Worked With
Josh (original service advisor), Chris (service manager), John (new service advisor)
October 16, 2023
As a woman purchasing a car, I did not receive appropriate customer service in Enumclaw or Sumner when I tried to test drive a Mustang Mach e. I was forced to drive to Bellevue. I knew I wanted appropriate customer service in Enumclaw or Sumner when I tried to test drive a Mustang Mach e. I was forced to drive to Bellevue. I knew I wanted to buy a Ford Mustang Mach e. This is my first Ford. AutoNation Ford was responsive, professional and made the buying process seamless. When my car was delivered from Ford, they explained all the features and answered my questions, as this car is electric and a new technology can be intimidating. I just brought the car in for its first service and a couple minor recalls/software update. John, in the service department, had all the parts ready to go and sent a Lyft to come and pick me up when it was finished. I am a very satisfied customer- from purchase to service, I trust AutoNation Ford in Bellevue. More
by danielle
Employees Worked With
John
October 12, 2023
This is the second time that I have scheduled an appointment (10-11-2023) to have my vehicle serviced at Bellevue Ford. This time was just for the 40K service. I confirmed that I will be waiting whi appointment (10-11-2023) to have my vehicle serviced at Bellevue Ford. This time was just for the 40K service. I confirmed that I will be waiting while the service is done. Checked in and went to the customer lounge. Another gentle man said that "this is a diesel and we do not have a mechanic or a lift for your truck" It clearly states on my appointment what my vehicle is. I was told it can be several more hours. Keep in mind that this facility services all our company vehicles. Brad didn't even bother to come tell me, nor apologize. He let someone else do it. Totally unacceptable. More
by matts
Employees Worked With
Brad Fattore
October 11, 2023
The recent hiring and quality of service improvements are notable. The coffee maker was a nice touch... but really good thinks happening in your service department! notable. The coffee maker was a nice touch... but really good thinks happening in your service department! More
by Mike
Employees Worked With
DONAVAN CALLAHAN
October 08, 2023
I left the car at the dealership on Friday, got a call from my service person around 11:30 A.M. and he left me a message. I really was frustrated because I left multiple (3 or more) messages and never he from my service person around 11:30 A.M. and he left me a message. I really was frustrated because I left multiple (3 or more) messages and never heard back. Eventually called back on the Tuesday the next week and finally got to him. Found out that he was holding the truck because a part was ordered (UAW strike is causing delay). I came in on Wednesday and picked up the truck until the part can be received from Ford. Not good response. More
by rustyvernon
Employees Worked With
Donovan
September 29, 2023
I’ve felt like I’ve always recieved good service here, but taking away one star after my most recent repair. Parts had to be ordered with a 10 day lead time, leaving me without a vehicle. This dealer does but taking away one star after my most recent repair. Parts had to be ordered with a 10 day lead time, leaving me without a vehicle. This dealer does not have service loaners, leaving me to foot the bill for a rental for two weeks. So far Ford is refusing to help pay for any of it, even though my car was still under warranty. More
by Fusion
Employees Worked With
Jarys
September 28, 2023
Great customer service and willing to help on things. It’s always a pleasure going in working with them. I will always refer them to my friends. It’s always a pleasure going in working with them. I will always refer them to my friends. More
by Ggibson88
Employees Worked With
Chris Rollman
September 28, 2023
This staff at this dealership is efficient, welcoming, and always ready to answer questions, explain work to be done, and offer suggestions to make my vehicle be both safe and reliable for my use. and always ready to answer questions, explain work to be done, and offer suggestions to make my vehicle be both safe and reliable for my use. More
by Traveler
Employees Worked With
Advisor Donavan Callahan, previously Steven Martin
September 28, 2023
I had the best sales experience with RHONDA DORIAN. It started with a promptly returned phone call from an internet inquiry. Continued with clear communications and logistics to connect in person. Resu It started with a promptly returned phone call from an internet inquiry. Continued with clear communications and logistics to connect in person. Resulted in the most fun test drive of my life! When it came to purchasing, the dealership prices and offer for my trade-in was fair. There was no hassles. Highly recommend working with RHONDA DORIAN. Very knowledgeable, attentive to details, and she really made it fun to buy a new vehicle. Thank you Rhonda! More
by RockClimber
Employees Worked With
Rhonda Dorian, Rio, and Josh
September 26, 2023
Brought in my recently purchased used Explorer for inspection while it was still under 36K Mile warranty. They were able to update electronic systems and fix an annoying underbody noise. Dealership is inspection while it was still under 36K Mile warranty. They were able to update electronic systems and fix an annoying underbody noise. Dealership is easy walking distance to good coffee, and food. Waiting area was clean and comfortable. Restrooms were modern and clean. Very large service area to work on a lot of vehicles. Service rep and friendly and communicative. More
by LeRoyJenkins
Employees Worked With
Unknown
