Back

AutoNation Dodge Ram Colorado Springs

Colorado Springs, CO

3.9
700 Reviews
For Colorado Springs residents, there is no better place for Dodge and RAM vehicles than AutoNation Dodge RAM Colorado Springs. Our showroom features one of the largest inventories of new and used vehicles in the Colorado Springs area, stocking a wide selection of the latest Dodge and RAM models. Our dealership also features an extensive inventory of other premium used cars and SUVs for sale. Whether you're upgrading to one of the latest new Dodge cars or SUVs, a new RAM truck, or are getting behind the wheel of one of these for the very first time, we look forward to your visit!
Contact Dealership

7455 Austin Bluffs Parkway

Colorado Springs, CO

80923

Directions

By Type

Showing 700 reviews

July 02, 2013

I like the Dodge RAM, otherwise I might have gone elsewhere. Jason tried hard but needs to develop his customer relation skills. He sent me emails that were obviously pre-written and that did not a More

by BillPorter
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Martin
Jul 29, 2013 -

AutoNation Dodge Ram Colorado Springs responded

Mr. Porter, Our Dealership strives to achieve 5-Star Service for every customer. Based on your review, we obviously fell short of our goals. Customers who take the time to give us feedback on what we can do to improve are essential to us achieving the standards we strive for. There is no excuse for our lack of service in every aspect that you mention. I would like to express an apology from our dealership for our shortcomings in the communication, scheduling, and delivery processes that you shared with us. In the event that a scheduling conflict arises when delivering a new vehicle, we have Floor Managers that step in for that salesperson, to complete the experience. Again, our process failed. Regarding the fuel, our dealership prides itself on the volume we sell in the front range, with the current costs of fuel, delivering each new vehicle with a full tank, would add a tremendous amount of costs to our already razor thin margins. However, if you would please contact me through the dealership, I would like to address this with you personally. I have discussed the concerns with the involved parties to prevent any future problems of this nature and while we fell short on this opportunity, I am confident that your experience was the exception, rather than the rule. Respectfully, Albert Risch Sales Manager Colorado Springs Dodge 719-475-8550

July 01, 2013

Jeff was just fantastic! We went in just to look, and we were able to walk out with a Brand new Dodge Avenger. He got us the deal we needed and didn't even blink when it was time to try and go to bat for us More

by SamanthaRayeEmmons12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Cobb
June 29, 2013

Came in because our old car died. Jeff worked and got us int a new car in our budget. We had a great experience and didn't feel pressured. More

by jcricket83
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Cobb
June 28, 2013

I just can not imagine a dealership anywhere as dishonest as COLORADO SPRINGS DODGE RIGHT FROM THE SALES CLOSER THROUGH FINANCE TO TO SALES MANAGER ALBERT IT WAS THE WORST EXPERIENCE I HAVE EVER LIVED TO WIT More

by racingshoes13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Albert Risch
Jul 12, 2013 -

AutoNation Dodge Ram Colorado Springs responded

Mr. Ming, Thank you for taking the opportunity to express yourself on these independent forums. Expressing your displeasure with our dealership is a right that you should feel free to exercise. We appreciate constructive criticism and constantly review/revise our processes to improve as a business. Specifically, in your transaction with our dealership, you indicated that we were dishonest from “Sales Closer through finance to to [sic] Sales Manager Albert... [caps removed]”. In fact, we put everything that was agreed to in writing. We actually lowered the price from the original agreement. Finally, you approved everything that we came to an agreement on, multiple times. Next you mention our BBR and how “the individuals that have been burned by these crooks must be in the thousands [caps removed]”. While we have had complaints in the last 3 years (31), our volume of business (6000+) in relation to the complaints would indicate that most of our customers are very satisfied. Anyone that expresses dissatisfaction with our dealership is a concern, as customers are our lifeblood. Every concern is addressed and replied to. Many times, we find that concerns shared with us can be very constructive. My feelings are that the personal attack on myself and the dealership was directly motivated by our decision to not capitulate to your ultimatum to “put 20” chrome wheels on my car and I will go quietly, if not I will make you wish you had”. Even after receiving this unreasonable demand (as you bought the car with 18” aluminum wheels on it), I offered to participate in the costs associated with you receiving the wheels that you so emphatically desired. You declined, and here we are. While, we sincerely appreciate doing business with you, we do realize that not all customers will feel complete satisfaction with their purchase. We will continue to strive to communicate clearly with our dis-satisfied customers and address their concerns in a timely fashion. Please feel free to reach me at 719-475-8550 if I may address any of your concerns further. Albert Risch Sales Manager Colorado Springs Dodge

June 24, 2013

Caleb was excellent to work with! He responded to me very quickly. He was very helpful and willing. For only being 17 i was actually taken seriously. And not to mention all the paperwork had to be taken care More

by TannerDPS
Price
Recommend Dealer
Yes
Employees Worked With
caleb james
June 10, 2013

Matthew Friend was wonderful. He answered all of our questions expertly. He was extremely friendly and intuitive. He showed us all the vehicles we were interested in test driving and reviewing. He did n More

by slwilliams43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Friend
June 07, 2013

Jason Martin was pleasant, informative, helpful and professional. Non-pressuring, and wanting to provide the best service and pleasant sales experience for my wife and I in the purchase of the car. Wa More

by Keefer11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Martin
June 07, 2013

I would like to start off by saying Jeff made my experience at the dealership a comfortable one ,he was professional and displayed a great level of trustworthiness ,my time with Jeff relieved a lot More

by sirromp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Cobb
June 04, 2013

I have been in the dealership a few times just looking around. Jeff never pressured me into buying and was always helpful. This last time we were in there we finally narrowed our choice down and they offe More

by tmiller2356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Cobb
June 02, 2013

Matthew Ramirez is an excellent employee. I wasn't considering a Challenger until he "sold" it to me. I believed Dodge to be an inferior model until he gave me some info. He was patient and caring. More

by montoyca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Ramirez Robert Barrera
...
51
...