AutoNation Dodge Ram Colorado Springs

Dishonesty makes them money, takes advantage of Soldiers I recently purchased a used truck from this dealership. The salesman was great, discovered my needs and showed me vehicles that matched. we agreed on I recently purchased a used truck from this dealership. The salesman was great, discovered my needs and showed me vehicles that matched. we agreed on a price and I was sent to the finance office. Meeting with Garth Wilson has been the worst experience I've had purchasing a vehicle. his deception, high pressure sales techniques, dishonesty, and vagueness about terms and conditions had me signed up for multiple extras. He took advantage of the fact that I am a servicemember, stating " we take care of our troops so I'll throw in free oil changes." I took his word for it. Then the paperwork said I'm charged $650 for the oil changes. He lied, said that he offset the price of the warranty I purchased to make up for it ( he didn't) and then moved on. I also bought the MVP recovery gps tracker ($1500) which turns out requires a monthly subscription, and cannot be sold or transferred to anybody. I attempted to cancel that item just 2 hours after my vehicle purchase, and Garth refused to do anything about it. Again the salesman experience was great, i found exactly what i wanted. But if you find a vehicle from this dealership you like and plan to purchase it, prepare yourself before going to the finance department. If you believe that values and integrity exist in that office, you'll be paying thousands for that mistake. More

Truck Upgrade Brandon and Kyle were always available to answer all my questions. The experience was smooth, they both great care to ensure we had a wonderful exper Brandon and Kyle were always available to answer all my questions. The experience was smooth, they both great care to ensure we had a wonderful experience. I would recommend both Brandon and Kyle to anyone looking for a new or used truck! Bobby More

A Great Experience I'd like to give a special thanks to the sales staff especially Mike Lamb. I'm a very picky buyer and he stuck by me the whole way. I'd like to give a special thanks to the sales staff especially Mike Lamb. I'm a very picky buyer and he stuck by me the whole way. More

Will not return or purchase from this dealer again. While our initial contact and purchase was ok, the service afterwards has been zero. There has been no contact to see if our vehicle is fitting our n While our initial contact and purchase was ok, the service afterwards has been zero. There has been no contact to see if our vehicle is fitting our needs, a thank you or anything. The finance guy had no idea what vehicle we were buying when we got to his office and tried selling me several different warranties until I finally told him to pack sand, isn't he aware of what he's selling me, do they not have confidence in the product they are selling? I had an issue and left messages for our sales associate over a month ago, haven't event heard a peep. They just want your money and see ya Jack. More

Excellent customer help Adam Medina, Internet Manager, was patient and knowledgeable with the numerous questions I had about purchasing a new Ram truck. I highly recommend w Adam Medina, Internet Manager, was patient and knowledgeable with the numerous questions I had about purchasing a new Ram truck. I highly recommend working with him. At all times he was sincere about my concerns. I never felt like I was asking irrelevant questions and if he did not have the answer he would get back to me promptly. I was able to sort out what I actually wanted on my new truck. I would also like to thank his manager John Johnson for his time and straight talk about my trade in. And I very much appreciated John's efforts in helping me locate the model I wanted. Kudos to Colorado Springs Dodge for excellent customer help. I would also like to add that I live closer to other dealerships but I would drive the extra miles to purchase from Colorado Springs Dodge. More

Used Chevy We were contacted rather quickly when we inquired about a car online. Not surprising. Our salesman, Mike Rotondo was your "typical used car salesman." We were contacted rather quickly when we inquired about a car online. Not surprising. Our salesman, Mike Rotondo was your "typical used car salesman." I was unimpressed with his professionalism, or lack thereof. His unfriendliness was what surprised me the most, followed by his use of "coarse language" in front of our five small children. We were handed off to Garth, in finance. He said we were "getting a warranty," making it sound as though it was being thrown in. However, when we got to the part where it listed the amount financed, we quickly realized that we were actually paying $2,000 for the warranty. This was something we had never agreed to, in fact our forms prior said "as-is." When we questioned him, he said it was necessary to "get the deal done." I found this suspect, considering we came in with our own financing from Capital One. We told him if that was in fact the case, then we were going to have to walk away, as we weren't paying that much. He made a huffy phone call to ... Somebody, and then proceeded to bad mouth our salesman for not explaining things to us, in front of us. When he was instructed (I'm assuming) to rewrite the deal, sans warranty, he quite literally chucked out old deal across the space into his trash can. He got us out of his office as quickly as possible. Very few terms of our agreement were actually explained to us, and his irritation with our catching him in his warranty slip were clearly evident. Since we bought it, our lender still doesn't have our paperwork, and I'm not entirely convinced it's going to be handled. I tried to call multiple times, the number online. The line rang and rang and rang with no answer. I finally called the parts department, and asked to be transferred to Finance. They transferred me to Garth, where I left a message. We'll see what happens. More

One of the best car buying experiences I have had! Great friendly staff. Makes car buying an enjoyable experience and not stressful I would definitely recommend Colorado Springs Dodge to my family and Great friendly staff. Makes car buying an enjoyable experience and not stressful I would definitely recommend Colorado Springs Dodge to my family and friends to buy a car! More

No pressure and take your time Mike was very helpful. He was knowledgeable and friendly. He was careful to let us know he worked for us. That was refreshing. We are happy with th Mike was very helpful. He was knowledgeable and friendly. He was careful to let us know he worked for us. That was refreshing. We are happy with the car and are excited to drive it! More

Would not help I went in to have the sales department add a sales code to my truck computer, but the tech said what I wanted to do was impossible and wouldn't even t I went in to have the sales department add a sales code to my truck computer, but the tech said what I wanted to do was impossible and wouldn't even try. All I needed was a code added and then to reset the computer, even if it hadn't worked, nothing would have been harmed. He assured me that he was not trying to push me away and was not very friendly. I got another dealership to do the work I need and it did work, so the technicians at this dealership do not know their vehicles as well as they think they do. More

Spectacular Customer Service My salesperson, Amanda, was a pleasure to work with. She was kind and genuine throughout the process. Amanda and Caleb, the manager, were extremely he My salesperson, Amanda, was a pleasure to work with. She was kind and genuine throughout the process. Amanda and Caleb, the manager, were extremely helpful and understanding regarding my needs for a new vehicle. They both worked very hard to help me buy a car that fits my budget and that I am ecstatic to drive on a daily basis. I would recommend Colorado Springs Dodge and its staff to all of my friends and family! More