AutoNation Dodge Ram Colorado Springs

Well, the response from the owner: “Please contact us at (719) 653-0652 when you have an opportunity, and we will be more than happy to try and turn your experience around.” Curiosity spun-up, I called, (719) 653-0652 when you have an opportunity, and we will be more than happy to try and turn your experience around.” Curiosity spun-up, I called, and NO ONE answered the phone, it just put you into a continuous loop, no matter what selection you made (Service; Parts; Sales; Operator). I called several times; same thing and there was NO option to leave a message. I double checked, and yes, the business was open and had been open. We decided to drive there and find out what: from the owner - “we will be more than happy to try and turn your experience around” actually means. We arrived and met the manager; we immediately noted that he was not happy we had injected ourselves into his day. I get it, it is around 10 AM, and he has a business to run. We told him about our attempts to contact the business by phone; his response “The sales team was in a meeting this morning”. For us, that is not a good excuse, as it is nothing but an excuse. Bottom-line, when you open for business, you greet your customers, which means, if the phone rings, YOU ANSWER IT. At a minimum, leave a medium for customers to leave a message and then have someone, as soon as possible, respond to that customer; hence the change from a 5-star rating down to a 4-star. Embracing “Excuses” over customer service is NEVER acceptable. Anyway, you could plainly see the manager was NOT pleased (annoyed actually) that we were interrupting his morning routine; subsequently we are handed off to Jacob, one of the finance guys. You could tell Jacob was intimately involved with the business and it’s products; he is also a consummate professional. He pulled up our records; printed out the paper Collin had presented me; the paper I failed to read, simply focusing on the final price. This is also where I saw the “Brick Wall”! No discussion (or action) was going to come about regarding MY FAILING to read everything and unwittingly signing the documents accepting (Window and Appearance insurance – something I would NEVER squander money on, even now). So, we listened to Jacob flawlessly go through the description of the product; smiled; shook hands and left the dealership. Basically, we wasted their time and the person who posted the “Response from the owner” wasted ours. In summary, the response from the owner resulted in nothing more than, in a phrase: Lip Service! Look, bottom line, it was my responsibility to read and authenticate the information on those forms before I signed; once I signed I entered into a legally binding agreement with the dealership; this slip-up is my fault and my fault alone! My intent here to relate my failing in hopes that someone (anyone) reading this, does not mirror my stupidity. Abridged original review: (I exceeded my character count) THEY GOT ME – ME Zero of Ten points; Collin, my sales rep, ten of ten (Great Kid). Please let me explain: I, in my haste inadvertently purchased $1,338.00 of worthless “Appearance and Windshield” insurance because I failed to pay attention to detail while buying my new truck. Had I paid attention, would I have purchased this?: NO, not under any circumstance. We came to a price and I simply failed to identify two added items. Yes, I signed the forms related to those two items (Breezed over the forms; $1,338 for GARBAGE). I never would have noticed this had I received paper copies of the paperwork; as I received them on a flashdrive I went over everything when I copied them to my computer. Moral of the story: no matter how long you are stuck somewhere; when it comes time to do the paperwork; take a deep breath, refocus yourself; step through things slowly and deliberately; question everything getting a detailed answer before you sign, or you too may get screwed out of $1,338 like we did. More

Great service! Recommend their service department to those that need one. Thank you for taking care of me. Recommend their service department to those that need one. Thank you for taking care of me. More

The folks at Auto Nation have always been courteous & time sensitive to us while we have been at their service department. We appreciate the thorough work and respectful communication with us. time sensitive to us while we have been at their service department. We appreciate the thorough work and respectful communication with us. More

I love taking my Ram 1500 here for service. They do a great job and their prices are very reasonable. They do a great job and their prices are very reasonable. More

Comfortable environment and simple process. Jason Warth is a great guy and was genuine throughout the process. Jason Warth is a great guy and was genuine throughout the process. More

Took my 2019 Ram for oil change and tire rotation. In the process of the rotation the tech broke one of the studs on one of the wheels. This was on a Saturday and they weren’t able to fix it until Mon In the process of the rotation the tech broke one of the studs on one of the wheels. This was on a Saturday and they weren’t able to fix it until Monday. Service manager said she wasn’t able to let me take the truck home do to safety issue. That was understandable. Like I said earlier this was on a Saturday. That meant I had no vehicle all weekend. A little inconvenient. My complaint is all they offered was not charging for the tire rotation. I am not one to ask for more compensation so I left it at that. For not having a vehicle all weekend due to their mistake I felt that they should have at least comped the oil change also… More

Great service and fast! ! I’ve been coming here for 6 years and have always had great experience. ! I’ve been coming here for 6 years and have always had great experience. More

I first went in as was able to reach miss Garcia and Nickels set me up with recall and the other problems I was having. He called told me truck was ready and what they found wrong and fixed the oil was Nickels set me up with recall and the other problems I was having. He called told me truck was ready and what they found wrong and fixed the oil was changed and the truck running very well. I live 150 miles from dealership I have one 20 mile from me I will not use. More

Great workers they definitely do care about the customer and make things happen. I definitely return here in the future! and make things happen. I definitely return here in the future! More

Great dealership to have service done on your vehicle. Brock is an outstanding person to work with! Brock is an outstanding person to work with! More